Adams Moving and Storage Reviews

I loved them! They took great care of my goods and even set up my bed! They wrapped my things and I didn't have to worry about any scratches or broken items. I would defi ... Read More I loved them! They took great care of my goods and even set up my bed! They wrapped my things and I didn't have to worry about any scratches or broken items. I would definitely use them again!

My movers were polite, on time, and overall good guys. They were efficient, and took direction well. Overall I’d hire them again in a heartbeat, much more pleasant than ... Read More My movers were polite, on time, and overall good guys. They were efficient, and took direction well. Overall I’d hire them again in a heartbeat, much more pleasant than dealing with other companies!

Seriously the best experience! Loading and unloading at our final destination was so easy and never had I thought it would be this simple. All wonderful professionals who ... Read More Seriously the best experience! Loading and unloading at our final destination was so easy and never had I thought it would be this simple. All wonderful professionals who made everything so easy for us.

They exceeded my already high expectations. The efficiency and friendliness made the experience extremely easy for me and ensured that I would be a repeat customer. I was ... Read More They exceeded my already high expectations. The efficiency and friendliness made the experience extremely easy for me and ensured that I would be a repeat customer. I was extremely satisfied with the ease of my move, friendliness of my moving team, and the fact that none of my furniture was damaged.

The moving truck made transferring to my new house simple by carefully packing and storing all my stuff. Hassle-free moving experience!!! The moving truck made transferring to my new house simple by carefully packing and storing all my stuff. Hassle-free moving experience!!!

Adams Moving and Storage exceeded my expectations in every way. They made a potentially stressful experience into a smooth and positive one. I would wholeheartedly recomm ... Read More Adams Moving and Storage exceeded my expectations in every way. They made a potentially stressful experience into a smooth and positive one. I would wholeheartedly recommend them to anyone in need of a moving and storage company. Thank you, Adams Moving and Storage, for your exceptional service and for treating my move with the care it deserved.

My daughter used them to move from Seattle to Raleigh recently. This was a terrible experience. They did not come when they were supposed to and then told her that they h ... Read More My daughter used them to move from Seattle to Raleigh recently. This was a terrible experience. They did not come when they were supposed to and then told her that they hadn’t even shipped it out and had 21 days. They told her she would be notified when they were on the way and updated when they would be arriving. Wrong! We were out of town and get a call that they were coming the next day. We had to leave our hotel in Wilmington and get to Raleigh. They lost some boxes and we received some one else’s stuff. They refused to do anything about it. Do not use this company! They are terrible! The guy delivering was rude and said he was just a contractor. He didn’t want to put up the bed when she had paid for that and made a fuss when we insisted he do so. Can’t believe they can get away with such poor management and service.

They brokered my move and all my things ended up on fire for 9 hours in Gulfport, MS. I'm getting no help from them trying to recover my losses which was EVERYTHING!! Fin ... Read More They brokered my move and all my things ended up on fire for 9 hours in Gulfport, MS. I'm getting no help from them trying to recover my losses which was EVERYTHING!! Find another mover if you care about your furniture getting to it's destination.

At first, Adam's moving was very good at communicating with me but once they picked up my items it was as if they disappeared into thin air. My delivery date was moved ou ... Read More At first, Adam's moving was very good at communicating with me but once they picked up my items it was as if they disappeared into thin air. My delivery date was moved out every week for four weeks and every time I called customer service they did not give me any information to go off of. They never reached out to me with any updates and I was always the one reaching out to find out the status of my items. Once my items had finally been loaded on to the truck, they had a delay along the way because another customer stop before me was unable to take delivery. That delayed my items an additional week. It took me over a month since I last saw my items to when I received them. I never actually heard from dispatch themselves either over the phone or via email, I was always having to contact them. Once I received notice that my items were loaded FINALLY on the truck to come here, I was given the truckers contact number. The second time I reached out to him, he yelled at me over the phone saying that I was bothering him too. I would try to contact the Adam's moving but often I would know more than they did because they claimed to be "too busy". If you're not adequately staffed, then you shouldn't be running a business like this. It is completely unacceptable to say "this is just how the industry works" and frankly disturbing that they have even been able to operate this way. They finally delivered my things 1 month and 5 days after I moved out of my original apartment in Houston and I had water damage on my bed and a cabinet, they lost my rug and a lamp and the boxes came completely mangled which caused a couple of my items to be beyond repair once delivered. The actual delivery men in Chicago were actually very good and were coincidently not part of Adam's moving because they contract out to other drivers once the semi actual arrives in the city. They also made me pay extra for a smaller truck to deliver my goods in the city because they claimed the truck couldn't fit down my street. The moving company should have figured this out BEFORE moving my things, they surely had enough time. If you are considering moving across the country, DO NOT USE THEM. Pay the extra $1,000 and go with a trusted and reputable moving company where they care about their customers and will communicate with you appropriately. Or better yet, move your stuff yourself because that is what I'll be doing.

They are crooks and very unprofessional!! They lied about the delivery date and changed the price at the delivery! They are not going to move you and will broke all your ... Read More They are crooks and very unprofessional!! They lied about the delivery date and changed the price at the delivery! They are not going to move you and will broke all your stuff. Terrible experience with this mover! They don’t send enough guys or trucks to do a job properly, they are dishonest and underhanded.