If I could rate this company a zero, I would.
In a snap shot, the driver did not show up on the day of moving and I had to make additional arrangements for someone els
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If I could rate this company a zero, I would.
In a snap shot, the driver did not show up on the day of moving and I had to make additional arrangements for someone else to be there during the move the following day because I already booked a flight out. The driver and moving company did not take all of my stuff, so now I have to fly back and make additional arrangements to get what was not loaded onto the truck. Details below.
The worst was the costumer service I received. I left several voicemails with no return calls. I finally was able to reach Isabelle Lopez from costumer relations on the phone who spoke over me multiple times and then hung up on me. The company did nothing to take ownership of misinformation and mistake, offered zero help or any solutions, and I have never received such poor costumer service and attitude.
1. Moving Items
I never received any information if my stuff arrived in storage safely, where the storage and my things are located, and what is being done about the things left behind that the driver did not take. A couple things about this.
1a. When I was on the phone initially booking this move, I clearly told them that I would not be in town Monday, May 13 and needed my things to be picked up on the 12th. They had guaranteed me that a note was left and that this would happen. I called several times on Saturday and left voicemails, but no one reached back out to me. My items were picked up on the 13th, and I had to have my realtor come to the house.
1b. When making the inventory list, I told the costumer rep and the woman I spoke with confirming the inventory list after that I do not have a TV stand and there were several weight inconsistencies. They both told me that I could sub items in place of this. When the driver arrived (a day late) he told my realtor that because it was not on the list, that he would charge about $900 extra. I tried to speak with the driver over the phone and explain what I was told. However, I could not understand the driver as English does not seem to be his first language and his phone was not working properly.
1c. I also told them that I had my clothes in black industrial bags, which I told was okay. The driver also left the bags saying they had to be in boxes. Isabelle very unkindly told me over the phone that this information was emailed out in print. However, I was initially told this would be okay as long as they were the thick industrial bags- which they are, but these were also all left behind.
I have never worked with such poor costumer service and have never experienced such poor management on my items being moved. I emailed the rep I initially spoke with and cc'd the dispatch department. When asking Isabelle for an email I could cc her on, she refused to provide it to me. If any of my items disappear, are damaged, any signs of improper disassembly of the piano and mattress, damage or signs of improper reassembly of the piano or mattress are seen, I will be suing this company. Again, costumer relations offered zero solutions, showed zero empathy, and showed zero ownership of misinformation. You are better spending your money with someone else. They are completely disorganized and care nothing about you or your belongings.
Move Date:
Sep 04,2023
From:
Cumberland City, TN
To:
Red Boiling Springs, TN
Move
Cost: $3000
