One Source Van Lines LLC Reviews

The customer service staff is very helpful, efficient and friendly. The process was really easy. Extremely smooth and efficient. I can definitely recommend them as the be ... Read More The customer service staff is very helpful, efficient and friendly. The process was really easy. Extremely smooth and efficient. I can definitely recommend them as the best moving company. I would use them again! Thank you guys!

Really helpful and good customer service. You can communicate through calls which makes it really easy. They were professional and punctual with good customer service. Wi ... Read More Really helpful and good customer service. You can communicate through calls which makes it really easy. They were professional and punctual with good customer service. With them you’re 100% sure that your belongings will be as they should be and everything will be delivered on time. Highly recommended!

They took care of our belongings and took the time to make sure our belongings were in good condition. There was no damage to household items. The crew did a great job o ... Read More They took care of our belongings and took the time to make sure our belongings were in good condition. There was no damage to household items. The crew did a great job of packing and moving. They were very kind and very nice people.

I had a fantastic experience with One Source Van Line. Their moving crew Mr. Dylan was friendly, polite, and ensured that my move was smooth. I would definitely use their ... Read More I had a fantastic experience with One Source Van Line. Their moving crew Mr. Dylan was friendly, polite, and ensured that my move was smooth. I would definitely use their services again in the future.

Manager and his crew were really good. I could not be satisfied and look forward to them moving my family. Movers did a good job of house relocation. I would recommend th ... Read More Manager and his crew were really good. I could not be satisfied and look forward to them moving my family. Movers did a good job of house relocation. I would recommend this company to everyone!

Great team to work with, made a big move seamlessly. Customer service was very good. Your crew that relocated items was excellent. We definitely recommend it to anyone el ... Read More Great team to work with, made a big move seamlessly. Customer service was very good. Your crew that relocated items was excellent. We definitely recommend it to anyone else looking to move.

It was amazing how they managed to get all the items in the house on time. I am satisfied with their good work. Everyone involved with the move was courteous, professiona ... Read More It was amazing how they managed to get all the items in the house on time. I am satisfied with their good work. Everyone involved with the move was courteous, professional and got the job done in limited time. I am stress-free with the movers!

In all my years, I have never written a negative review on any company that I have dealt with. I felt compelled for numerous reasons to help others looking for a mover. M ... Read More In all my years, I have never written a negative review on any company that I have dealt with. I felt compelled for numerous reasons to help others looking for a mover. My issues with them are very similar to many people. They are a broker. They are not the people that will be moving you. They hand off the job to an independent company who will assess the inventory and the price given by One Source (this is the morning of your move while they are at your house).Since they are an independent company, they do not have to abide by the One Source contract and fee given. This unfortunately will be the second price change. The original price you receive over the phone will be cheap and based on your inventory. Two days before the move, you will get a call from Mike, who is the quality assurance manger (not a nice person) and he will revaluate your inventory looking at it through your house pictures on Zillow. Mike or another quality assurance person will inform you your furniture and other belongings are larger than just giving the info to the sales person over the phone. So this will require more cubic feet of truck space. He initially wanted 3800 more and went down to 2000 more for the EXACT same items on the inventory. He was a real SOB about it too and how much time he has wasted on this. At that point I cancelled because after reading reviews, the next step was for the actual moving company to raise the price when they arrived.Fortunately, I placed my de[posit on a credit card instead of giving them my bank information which is what they wanted. With this, they get to keep your deposit.All of this pressure happens two days before the move. Most people unwillingly agree because they have to move on the scheduled move date due to new job starting, kids are enrolled already in their new school, your current home buyers are moving in, etc. So most people have no choice and will agree to the price increase and say they will follow up after the move to get their additional funds back. It wont happen. They will use the cubic feet increase. We non moving inexperience people go by the inventory list to move. When I gave them the list to move, the cubic feet doesn't matter. It's their experience to figure out the cubic feet and truck size.If you add any item to the original list (you will and they count on it), they will slam you for the increase and will be justified. The cubic footage comes into play then. Mine was for the EXACT same (not even a spoon more) and was still hit with an additional 2000.I'm not sure where the occasional positive reviews come from because anyone can log in and write a good review, like the people who work for the company, their friends, owners, etc.I cancelled my move when Mike called two days prior with the price increase. I'm retired, no children to enter into school and I didn't close on my current house yet so I didn't have to move out. I feel so strongly to inform people because you will be caught up in this. They know the system and they have it down well. You will be so involved with unpacking, getting the kids adjusted, new jobadjustment, etc that you will not follow up. And if you do, you will have no recourse and will let it go. That's how these people are still in business. I am just a common person who was looking for a mover. I would be happy to answer any questions you might have. My experience with this company is just like many reviews that you will read. I don't believe in the validity of any positive reviews

I had to hire these movers because the schedule for my job was tough. All of our movers were polite, professional and competent. They helped me a lot and kept me up to da ... Read More I had to hire these movers because the schedule for my job was tough. All of our movers were polite, professional and competent. They helped me a lot and kept me up to date every day. My grandparents were so happy that the movers were so kind to them.

Team of four people sent to me was fast, efficient and very skilled. The job took a few hours less than the maximum which saved money. The team took great care of items. ... Read More Team of four people sent to me was fast, efficient and very skilled. The job took a few hours less than the maximum which saved money. The team took great care of items. After the move was completed, we could not find any damage or even a dent on our furniture.