Summit Van Lines Reviews

We did not receive an inventory for this move at origin or at delivery. We are hereby demanding a copy of the inventory, if one was made, or a statement that there was no ... Read More We did not receive an inventory for this move at origin or at delivery. We are hereby demanding a copy of the inventory, if one was made, or a statement that there was no inventory made, if one was not made. Summit still has not provided this. 2. We requested verification of the weight of our shipment, and Summit refused to provide this. We are hereby demanding the weight records for our shipment. Summit still has not provided this. 3. We did not receive the brochure explaining our rights and responsibilities at the origin. We understand that Summit is required to provide this brochure by the Federal Government. We are hereby demanding a copy of this brochure. Summit still has not provided this. 4. Summit's delivery information form, which we completed and returned to Summit by fax and by email on July 14, 2011 (we have receipts for both the fax and the e-mail deliveries of this form), states that the driver must contact us "..at least 24 hours prior to the delivery in order to inform you [us] of his arrival." This was not done. The first call we received from Summit regarding the delivery time was from the driver. The telephone number from which the driver called was 954-865-1978. The caller ID came up as Gonzalo Servo. He called at 4:18 PM on Thursday, July 21, 2011 (hereinafter, “Thursday” will refer to Thursday, July 21, 2011), at which time he informed us that he would deliver our possessions on Saturday or Sunday. He said he would call us back to give us an exact day and time. We told him this was acceptable, that we were generally free on Saturday and Sunday, and that the delivery would have to be made between 7:00 AM and 7:00 PM because the storage facility to which our delivery was being made (hereinafter, “facility” refers to the storage facility to which our delivery was being made) was locked up and inaccessible between 7:00 PM and 7:00 AM every day. The second call we received from Summit was also from the driver. He called at 5:08 PM on “Thursday”. He informed us that he would deliver our possessions between 9:00 AM and 10:00 AM on Friday, July 22, 2011 (hereinafter, “Friday” will refer to Friday, July 22, 2011). We told him that he had not given us the required 24-hour advance notice of the delivery day and time, that we already had commitments on “Friday” morning, that we could not accept the shipment at that time, and that we would be available in the early afternoon prior to 4:00 PM on “Friday”, if he wanted to make my delivery at that time. The driver told us that he would call us back with an exact day and time for our delivery. The third call we received from Summit was also from the driver. He called at 2:36 PM on “Friday”. He informed us that he would make our delivery at 6:00 PM on “Friday”. We informed him that he had not given us the required 24-hour advance notice of the delivery day and time, that we already had a dinner commitment in Watsonville for which we had to leave at 4:30 PM on “Friday”, and that we could not accept the delivery at that time. He said he would call us back with the day and time for our delivery. The fourth call we received from Summit was also from the driver. He called at 2:37 PM on “Friday”. He informed us that he would make our delivery at 7:00 AM on Saturday, July 23, 2011 (hereinafter, “Saturday” will refer to Saturday, July 23, 2011). We informed him that he still had not given us the required 24-hour advance notice of the day and time for our delivery, and that despite his failure to give us the required notice, we would accept the delivery at 7:00 AM on “Saturday”. However, we asked the driver if he could make the delivery a little later in the morning on “Saturday”. He informed us that he could not make the delivery later in the morning because he had another appointment. We agreed on a delivery day and time of 7:00 AM on “Saturday”. The foregoing calls were all on a speakerphone at our end and there was a witness to both sides of each of the above conversations. The next call we received from Summit was from someone who identified himself as David. He refused to give us his last name or his position with Summit. His telephone number was 954-448-2034. He called at 2:56 PM on “Friday”. He informed us that our delivery would be made at 6:00 PM on “Friday”. We informed him that we had already made plans with the driver for a delivery on “Saturday” at 7:00 AM. He informed us that he did not care. He went on to say that we would be charged and extra $1,000.00 to put our possessions into storage if we did not accept the delivery at 6:00 PM on “Friday”. We informed him that we had not received the required 24-hour notice of the day and time of the delivery, that we already had plans for “Friday” evening, that we could not accept the delivery at 6:00 PM on “Friday”, and that the delivery would have to be made at the time upon which the driver had already agreed with us, which was 7:00 AM on “Saturday”. David told us that he did not care what the contract said, that the driver would make my delivery at 6:00 PM on “Friday”, and that we would be charged $1,000.00 to put our possessions into storage if we did not accept the delivery at that time. The next call from Summit was also from David. He called at 3:08 PM on “Friday”. The conversation mirrored the conversation we had already had with David at 2:56 PM on “Friday”. Notably, he again informed us that he did not care what the contract said or what arrangements the driver had made with us for the delivery. The foregoing calls were all on a speakerphone at our end and there was a witness to both sides of each of the above conversations. Subsequently, at about 3:30 PM on “Friday”, we found two messages on my cell phone from Summit. The first message had been left at 2:46 PM on “Friday”. Following is an exact transcript of this message: "Yeah, hi. This message is for Jeff. This is Vito [we could not hear the name clearly, so the name may be incorrect] from Summit Van Lines, the moving company. Calling to confirm your delivery today between six and seven, and I just spoke to the driver and apparently you will be unable to receive it. So, we already rescheduled your delivery twice, and ah basically if the driver will be there between six and seven and you won't be able to receive the shipment, the shipment will go to the storage and the redelivery fee will cost you more than the move itself. Please call me back as soon as possible at 954-712-1453. My extension is 4520 [we could not hear the extension number well, so this my be incorrect]. Thank you." The second message had been left at 2:56 PM on “Friday”. Following is an exact transcript of that message: "Hi Jeff this is David from Summit Van Lines. The driver spoke with you a few times regarding the delivery. The driver's going to be there today. If you're don't going to be able to receive the delivery today, it's going to be a ah he's going to have to put it into storage. Gonna be a charge for storage and redelivery. You're looking at about a thousand dollar additional. Please give me a call as soon as possible. 954-914-2838. Thank you." The foregoing two messages were listened to by three witnesses who also read the above two transcripts. These witnesses can confirm the accuracy of the foregoing two transcripts. After having become extremely upset as a result of having to dealing with the people at Summit who "..do not care what the contract says..," and who are obviously professional extortionists and blackmailers, we decided to change our plans for “Friday” evening so we could accept the delivery of our shipment and get Summit and its band of extortionists and blackmailers out of our lives. We called "David" at 954-448-2034 at 3:33 PM on “Friday”. We told him that we would accept the delivery on “Friday” between 6:00 PM and 7:00 PM. We also informed him that the driver would have to arrive no later than 7:00 PM because the “facility” was locked up and inaccessible after 7:00 PM. We also told him that the delivery instructions we had sent to Summit stated that the delivery could not be accepted between 7:01 PM to 6:59 AM seven days a week. This form was sent to Summit by e-mail and by fax on July 14, 2011. David informed us again that he did not care what the contract said and that there would be an extra charge of $1,000.00 if we did not accept the delivery on “Friday” evening. The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation. We called the driver on “Friday” at 3:38 PM to inform him of our conversations with David. He told us there was nothing he could do, even though we had agreed upon a delivery day and time of 7:00 AM on “Saturday”, because he had to follow his boss's instructions. We informed him again that the “facility” was locked up and inaccessible after 7:00 PM and that there would be no access to the “facility” until 7:00 AM on the following morning (“Saturday”). The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation. We made additional calls to the driver on “Friday” at 5:03 PM, 5:51 PM, 5:53 PM, 5:57 PM, and 6:01 PM. We got the driver's voicemail. We asked the driver to call us back to give us his location so we could estimate the time of his arrival. We finally reached the driver at 6:09 PM on “Friday”. We asked the driver where he was. He said he was about sixty miles away and was stuck in traffic. We told him it would be impossible for him to make it to the “facility” prior to 7:00 PM and that the “facility” was locked up and inaccessible after 7:00 PM. He said his instructions were to make the delivery at whatever time he arrived at the “facility” on “Friday”. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation, as well as to the messages we left on the driver’s voicemail. At 7:00 PM on “Friday”, the driver called us. He told us that he would be at the “facility” sometime soon. We told him the delivery site would already be locked up and inaccessible until 7:00 AM on “Saturday”. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation. At 7:02 PM on “Friday”, we left the “facility” with our three witnesses after having confirmed that the “facility” was already locked up and inaccessible. At 7:10 PM on “Friday”, the driver called to tell us that he had just arrived at the “facility”. We told him that it was too late, that the “facility” was already locked up and inaccessible until 7:00 AM on “Saturday”, that there was nothing whatsoever we could do about it, and that we would see him at the “facility” at 7:00 AM on “Saturday”. He confirmed that he would meet us at the “facility” at 7:00 AM on “Saturday”, and that there would be an extra charge of $500.00 because we could not accept the delivery at 7:10 PM on “Friday”. We told him we would refuse to pay the extra $500.00 charge. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation. We called David again at 3:38 PM on “Friday”. Our conversation mirrored the conversation we had when we had called him previously at 3:33 PM on “Friday”. The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation. We made the following additional calls to David on “Friday”: 5:04 PM, 5:49 PM, 5:53 PM, 5:59 PM, 6:07 PM, and 6:12 PM. The substance of each conversation was the same. We asked where the driver was located, and we were told he would arrive by 7:00 PM. We stated that the “facility” would be locked up and inaccessible after 7:00 PM, and we were told that we would be charged $1,000.00 for storage and redelivery if we did not accept the delivery on “Friday”. The foregoing calls were on a speakerphone at our end and there were three witnesses to both sides of each of the above conversations. The next series of calls were made to David on “Friday” at 8:53 PM, 9:05 PM, 9:07 PM, 9:08 PM, and 10:49 PM. The substance of each conversation was the same. We stated that we expected our delivery at 7:00 AM on “Saturday”, and we were told there would be an additional charge of $500.00 because we could not accept the delivery at 7:10 PM on “Friday”. We stated that we wanted a clear confirmation that the driver would meet us at 7:00 AM on “Saturday”. We further stated that we would not pay the $500.00 charge because we did not owe it and that we would call the police, if necessary. David refused to confirm that the driver would make our delivery at 7:00 AM on “Saturday” unless we agreed to pay the extra $500.00, which we did not owe. The foregoing calls were on a speakerphone at our end and there was a witness to both sides of each of the above conversations. Unbeknownst to us until approximately 10:40 PM on “Friday”, we received a text message from an unknown individual at Summit, which had been sent at 8:57 PM on “Friday”. Following is an exact transcript of the text message: "9544482034: Driver will be at 7 am u will need to pay him $625 plus $500 over night fee cash or postal money order only Tks". Following is an exact transcript of our reply, which was sent at 10:46 PM on “Friday”, to Summit's text message to us: "Me: I suggest you read this before you dig a deeper hole for yourself." We attached to our reply a copy of our Summit delivery information document in which Summit stated that the driver had to call us "..at least 24 hours prior to the delivery in order to inform you [us] of his arrival," and in which we specified the hours during which the “facility” would be locked up and inaccessible.

I checked the reviews on this company before I contacted them and thought everything was going to be OK. I was quoted a low price. I then called and asked about how to ar ... Read More I checked the reviews on this company before I contacted them and thought everything was going to be OK. I was quoted a low price. I then called and asked about how to arrange the service. That is when the person on the phone said that was just a ball park figure I would need to tell him what it was that we were moving. I then told him what I had and told him around 40 to 45 boxes along with one bedroom and a living room and kitchen. The price went up 500 dollars. I, thinking that these people are professionals said fine and made an appointment for them to pick up the furniture. I asked them when they would need to pick it up for a guaranteed delivery on Saturday. They assured me since the move was less than 500 miles they wouldn’t need any time they would pick it up on Friday and have it there Saturday morning. Wow was I naïve. They showed up late with truck problems, they then said that we had more boxes than I had told them at which point I asked how much more and the answer was it was based on weight. Now at this point I was starting a new job on Monday no time to look for someone else. I asked about the weight and was given a CAT scale weight of the truck, I asked about the fuel and was told it was ¼ full and amazingly when it was weighed after picking up the furniture it was again only ¼ full. The price went up 1000 dollars. Again I have to have the furniture delivered the next day. They never showed up giving me the excuse that the truck was broken down. I have no place to stay and only clothes for that Saturday. They call and say they will definitely deliver by 8am Sunday then it was 12:00 Sunday then I called them at 6:45 PM and they said they were about an hour away but couldn’t tell me the name of the town they were in. I told them I couldn’t take delivery that late since they would not be finished unloading until at least 11:00 or later that night and I had a 6:00 breakfast with my new boss on Monday. I already had to buy clothes to go to work and another night in a hotel, which they never offered to pay for. They showed up late the next morning and refused to unload the truck until I paid the additional 1000 dollars. These people are extortionist, they refused to bill it and I had to take time off of a new job to put this on a credit card before they would do anything and the apathy that was exhibited every time I called makes me feel like they must have to pay people to give them the reviews I saw on line. If these people are professionals and can’t give a close estimate and can’t own up to their poor performance then I know I will never use another moving company again.

Do NOT use this company on long distance moving. This company is extremely deceitful, they’ll have Sammy Perret's come to your house to give you an estimate, and fill y ... Read More Do NOT use this company on long distance moving. This company is extremely deceitful, they’ll have Sammy Perret's come to your house to give you an estimate, and fill your ears with magical fairytales. First they tell you we guarantee we will get your stuff to you in 3 business, 10 at the most if unforeseen things like the weather. They will claim they will not lose your things because everything is ticketed and at pick-up and delivery someone will count with you all you stuff, (only the pick up did). They also claim not sell your stuff to third parties, Summit Van Lines will start and finish with you. However all their promises turned out to be false. Our stuff arrived 14 business later, and when we would call them to get status of arrival and they said they would call back at the end of the day with an answer and never did. They also had the perfect story each as to why are things had not arrived, the truck magically broke down the 10th business day, We had to cancel our vacation because they claim it would arrive that weekend because we were priority due to THEIR ERRORS. The customer service person was extremely rude at all times and would raise your voice at you when you try to voice your dissatisfaction and remind her she never called back as promised. They lost our dinning table, and had to search through the other peoples stuff to locate it, which they thankfully did. However the other things lost like our bed frame and many other things they claim they would have to call us back on. The things that did arrive were damaged, all the boxes were crushed. These people are no respect for your personal belongings. They broke many furniture pieces, a lot and then had stains and scratches that were not there, they broke our safe, bent the wheel on our bikes, and our brand new TV. PLEASE LOOK ELSEWHERE for long distance moving. They might be good for local, however for long distance they sell your stuff to 3rd parties which lose or damage half of your stuff.

This company is a joke! They showed up late, broke my bed frame, and over charged me. For long distance moves they work with other companies so when they drop off your st ... Read More This company is a joke! They showed up late, broke my bed frame, and over charged me. For long distance moves they work with other companies so when they drop off your stuff you’re not even dealing with summit employees. The other company demanded I pay an extra fee, even though my bill said I had no outstanding balance. Make sure you get the full coverage insurance because these people will break your stuff and not properly pack it.

Dealing with Summit Van Lines was a pleasure, from arranging the estimate and paperwork to the exceptional removal work in KY and the efficient delivery of over 60 boxes ... Read More Dealing with Summit Van Lines was a pleasure, from arranging the estimate and paperwork to the exceptional removal work in KY and the efficient delivery of over 60 boxes and a vertical piano, all without any signs of damage.

We used this company for our move from FL to SD and everything started smoothly. The end results was a complete nightmare! The movers arrived to SD with 2 lost boxes, and ... Read More We used this company for our move from FL to SD and everything started smoothly. The end results was a complete nightmare! The movers arrived to SD with 2 lost boxes, and the items that did arrive many of them got here broken. I contacted the company and spoke to the manager, and advised her of the situation. I needed to know if they can contact the movers and check if my 2 lost boxes were still inside the truck. She basically said she felt horrible and would see what she can do but she couldn't promise anything. The only thing she can do is send me a link for a TPA (Third party assistant)that reviews your claim with all the losses, and they will reimburse me $.60 @ lb for my loss items. I had a sound bar, speakers, vase, and other heavy items and a few of things that would never be replaced considering they were my children's baby items from over 30 years ago. Well, I received the TPA response this week. They offered me a total of $75 for these items plus all my plates, glasses, and other items that arrive completely broken. It was a slap in the face! At that point, I called Summit Van lines and again spoke to the manager. I told her after paying almost $5k to them for my move they turn around and offer me $75 for the items I can no longer recover and broken.

The movers were incredibly efficient and did an outstanding job! They handled everything with professionalism and made my move a complete success. I highly recommend thei ... Read More The movers were incredibly efficient and did an outstanding job! They handled everything with professionalism and made my move a complete success. I highly recommend their services!

Worst of all, my brand-new 60" flat screen arrived damaged. Despite being covered in a moving blanket, the television arrived with scuff marks that appeared to result fro ... Read More Worst of all, my brand-new 60" flat screen arrived damaged. Despite being covered in a moving blanket, the television arrived with scuff marks that appeared to result from someone kicking it. When I switched it on, the screen was totally damaged. They gave me the runaround when I attempt to call them to fix this problem and have ceased returning my calls.

totally horrible Don't be pinned down! Don't bother with them. They will double their original price be warned!" Are you the one that delivers my items?" First, Abusive C ... Read More totally horrible Don't be pinned down! Don't bother with them. They will double their original price be warned!" Are you the one that delivers my items?" First, Abusive Customer Service, same company, no subcontractors, no hidden expenses).

I hired Summit Van Lines two months ago for an intrastate move. At first the company put on a good show, having an estimator come out to view my items and telling me the ... Read More I hired Summit Van Lines two months ago for an intrastate move. At first the company put on a good show, having an estimator come out to view my items and telling me the praises of their workers and that they are all employees. NOT TRUE. The day of my move two of the three workers were employees the other showed up 45 minutes late, threw on a Summit Van Line T-Shirt and started to work after stating several times, he is a contractor and works for himself. That contractor consistently demonstrated lack of manners and professionalism with gestures like charging his phone in my home without asking, insistently asking personal questions, like what do you do for a living or have we met before. But more than that, several boxes were missing and they did not properly close up boxes that were in my storage or wrap my furniture before moving. Worse their truck is old and did not close properly allowing my items to be exposed to rain water for 3 hours. Their response, to the damaged items, the owner will take care of it personally. After they received my money, I could not get a response call back from the owner or Customer services. It has been two months and their online claim system is a joke. Still no response or remedy for my payment. I asked the truck to follow me so that I could ensure my things made it without issue. The driver conveniently detoured perhaps that is where the theft occurred. Please learn from me stick to a more nationally known, employee owned and bonded company.