If I could give zero stars I would. I am a single mom who just bought my first house for my son and I and this is what happened. First they were 40 minutes late, because
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If I could give zero stars I would. I am a single mom who just bought my first house for my son and I and this is what happened. First they were 40 minutes late, because they went for breakfast. When they got to my house I showed them what I needed moved. I was moving a 2 bedroom house and I only wanted them to move the big stuff...couch, beds, dressers, kitchen table and chairs, etc. Shame on me for not looking inside the truck before they started loading. When we got to my destination and they unloaded the truck, they didn't set my beds back up or even put the back of the couch together, when I said that they were supposed to do that , they said No they don't do that. they also wouldn't put my couch in the back room because they said it wouldn't fit, so they left it in the ferrochrome with the other couch. This is the part that's really B.S. I was supposed to get an EMPTY 26' truck and when they were done I went outside there was a good 6 feet with furniture (Couch,mattress and box spring), in the front of the truck. When I asked what that stuff left in the truck was... I was told it was theirs. They also had empty open boxes on the side of the truck, No wonder I couldn't get all my stuff moved! When I went to take a picture of the inside of the truck, they closed and locked the door. I called the office and spoke with Thomas, a few times on Sunday, I told him about this and he said he would check with them and call me back, and guess what??? No Call Back, Shocker!!!! They also made me sign their contract before they would even start loaded my stuff, which I thought was weird, but I needed to move. They said that it should take about 6-7 hours plus a 75.00 fuel surcharge. When we got to my new house and the one mover said he was going to complete the contract and bring to me for payment- BEFORE they would unload. I said No you need to unload first and they said No I had to pay first and only by Zella, Money order or cash. When I saw my bill for $1,476.32 I almost fell on the ground. They charged me 232.50 to put a piece of bubble wrap and a box over my one 55" TV, plastic bag for my mattresses and some packing tape and then they charged me 150.00 for an item that was over 200 pounds. I asked what item and they said first, it was a dresser then no it was the exercise bike. I asked where is the scale to show me that it's over 200 pounds and they just said that they just know. So I guess they are psychotic too. They also charged me a 55.00 Covid Fee and when I called the office, again, I was told asked what that was for, I was told they clean the truck after each use, and that is completely B.S. because that truck was filthy. My fuel surcharge was 97.00 not 75.00 and they charged me 2.5 hours for Travel time. I wish I would have read all these reviews before I ever hired them. they have a nice website and when I spoke with the scheduler, I really felt like they were going to do a great job. Boy, was I wrong. These Russian guys are crooks and I hope you read this and NEVER EVER Hire them.
Move Date:
Aug 30,2023
From:
Ponte Vedra Beach, FL
To:
Live Oak, FL
Move
Cost: $1476