These guys over-promised, and over charged. I was moving from the TX to IL. I booked these guys a few weeks ahead of time and received an estimate for their services. Loa
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These guys over-promised, and over charged. I was moving from the TX to IL. I booked these guys a few weeks ahead of time and received an estimate for their services. Loading up the trucks was fine. 5 guys worked hard and did a great job of being efficient. The trucks were scheduled to deliver the next day in IL. At 5:30pm that day I was informed that their truck broke down and that they would not be able to deliver until the next morning. My family and I had to book hotel rooms for the night since they had all of our belongings. They did show up the next morning and unloaded the trucks. Strangely enough, the truck that "broke down" was packed in the exact same order and way that it was originally packed, although they claimed it was a different truck. They unloaded a bunch of stuff into the garage that was supposed to go downstairs. When I asked them to take those things (which were clearly labeled "downstairs,") they told me they could not move them downstairs because it would take too long. They also emptied 3 or 4 wardrobe boxes onto the floor in my basement. The movers were in a big hurry to leave. At the end, they tried to charge me $400 over their estimate, despite the fact that their truck "breaking down" cost me almost $500 in hotel rooms. In the end, they settled with me and I payed the estimated price, but the aggravation and attitudes I had to deal with were not worth it. If this company does not want to provide services to locations outside of Chicago and suburbs, then they shouldn't book the job and make promises they can't keep. Very frustrating experience. I do not recommend.
Move Date:
Apr 03,2024
From:
Addison, TX
To:
Arlington Heights, IL
Move
Cost: $4285