Horrible Experience

Horrible experience, definitely do not use this company! I got three quotes for our move from Chicago to Denver, they ranged from $12,000 - $15,000 but with similar services offered, so I chose this one. Our shipment was going to have to stay in storage for a few months, and this is where I made my big mistake. I didn't know until just a few days before our move that this company is un-insurable by a 3rd party moving insurance company, even though Accurate Express states customers should obtain private move insurance on their own contract documents. At that point it was too late to change vendors, and now I am paying the price. It took three weeks after we moved into our new house for the shipment to arrive. The wait was exhausting, and a number of items were damaged in the move and without insurance the claim is valued only at pennies by the item weight, so essentially nothing. But the worst part was the missing items. In less than an hour after the driver left, I called him and the company in a panic because an important family heirloom was missing. He said it wasn't in the truck, and the company has done absolutely nothing to find it. The company contracts with a truck driver who is responsible for getting his own day laborers to work the job on the day of, and I am 100% convinced that this item was stolen by them, either when packing or unloading. It is also important to note that we received items that do not belong to us, they are from someone else's move, and the company has done nothing to try to reunite that customer with their items, which I still have. Lesson learned: pay the extra $3000-$5000 to work with a big name moving company that can be insured by a 3rd party moving insurance policy. Hopefully with all these bad reviews, Accurate Express will go out of business, and I hope that the people who work there will learn to treat customers the way they want to be treated, and that scamming people and stealing from people is immoral.

Move Size : 4 Bedroom Home

Service Cost : 13000 USD