GO WITH ANOTHER COMPANY (The move was from CA to GA).

The response time for getting a quote was right away, same as other brokers. I decided to go along with them since they came off very professional. (wrong decision #1) Gave them the list of items I needed to move which were a bed, living room set, 2 large boxes, office desk, and a tall dresser. They quoted for $1600. The person that did the quote listed whatever he wanted to list that can come out of a 1 bedroom and included in the quote along with 10 boxes and. When I called to do the booking I told him exactly what I had, and he mentioned that removing the boxes wouldn’t make a big difference and the price would be the same because of the large items. So I went with it (wrong decision #2). They made me pay roughly around $600 right away as a deposit. They scheduled my delivery for Sunday. I had to fly out to GA that Tuesday. On Thursday someone from the company claiming to be Quality Control called me to review the quote. We went over the items I had and the quote. He put me on hold to come back and said that my quote was going to go up by $600.After I went nuts, he reworked it down to $80 extra. After 30 minutes of arguing, I said forget it and agreed to pay the $80 extra (wrong decision #3). Sunday came. No phone call. No driver. Nothing. My stuff never got picked up. Who do I call on a Sunday? I wasn’t even given a driver number by the company that dispatched the driver and confirmed to me on Friday that the driver would come on Sunday. But NOTHING. I called Monday morning and they reached out to the dispatched company and blah blah. Called me back to say the driver canceled the job and was calling the company over the weekend to let them know. Not call me but the office in Florida, while I was home waiting with my stuff packed like a dummy. They said they are going to find another company to pick up my items. They call me hours later and found a company that would pick Tuesday or Wednesday. Long story short it was going to be Wednesday so I ended up missing my flight, and paying $200 for it. My pick up window was 12 pm -2 pm. The guys didn’t come until 8 pm because they were picking up other items. Took 3 hours. They were very nice and professional. When they got done wrapping up my items nicely and loaded them up in the truck, came for some paperwork. The guy informed me that my bill has to be recalculated because my items use more cubic foot than what was reserved. So I had the option to finalize by cubic foot right then and there or gamble on my items going to the warehouse and be weighted for them to come back and tell me some crazy price. Ok let me pay the difference of cubit footage. After calculations of his cubic footage boom $120 added to my bill. I paid for half of the remaining balance. 3 weeks later, and after couple of phone calls from me looking to get a delivery date that was supposed to happen 5-7 business days from pick up, my items get delivered. Before they unload my items, I had to pay the driver, not knowing if all my items are there or damaged or anything. I give the driver the final $580 and he had to give me $5 of change. I am still thinking no big deal because I am going to tip the guys that are going to unload. They unload all my stuff. My tall dresser came off JACKED UP, ready for trash. One of the guy told me that when furniture like that get transported and stuff it doesn’t usually stay together and blah blah. They put my bed together. The driver who was not even part of the unloading crew, I guess had another delivery to make and wanted to go so he came upstairs and informed that they wouldn’t put together my desk back cause it’s too many pieces and they don’t put together furniture like that and blah blah. Even though the movers broke the desk down. Told me straight up NO we will not put it together. They packed up and left, I didn’t end up tipping the movers, I put back together my desk, and the driver still took with my $5 change. LONG STORY SHORT GO WITH ANOTHER COMPANY.

Move Size : 1 Bedroom Home

Service Cost : 1800 USD