Sep 08,2024
Move from : San Marcos,CA To : Omaha,NE
Do NOT trust any positive reviews for Golden Gate Relocation. They are the scum of the earth. I hired them based off positive reviews and a recommendation from a Facebook group to move my my mom from San Diego to Omaha in Feb of 23 shortly after my dad passed away. The estimator, Brian Bober, would never come out to the house to give us a proper estimate, always insisting on doing a zoom call. We did 2 zoom calls, once when we signed up and again less than a week from pickup. My mom changed her mind about what she was moving so he adjusted the estimate and it was only a few hundred dollars. The driver showed up on the scheduled day and threw a fit that we were grossly under the amount of volume she had to load up. It went from $5500 to $14,000. I was furious, but I had no choice other than to negotiate with them. Movers leaving CA were backed up for weeks if not months and everything my mom had was boxed and ready to go. Her lease was expiring and she had no where to go. I got them down to $9500 and signed a new deal. They were supposed to deliver her items around 3 weeks later, and when I called to confirm three days before, the truck was still in CA. IT HADN'T EVEN LEFT YET. Per the terms of the agreement, we had to pay them by Zelle before the delivery, should have been a red flag but a lot of companies at the time were requiring it. They were 3 weeks late delivering her things and did not give a shit. Then, when the truck finally showed up, they couldn't get the truck into the apartment parking lot even though I told them about it. It took 3 hours to get a smaller truck there, so they unloaded the semi into the box truck and took the box truck to the front door. There were so many things broken or missing it was unreal. My mom was devastated, and still is. We filed a claim and they offered $.60per pound for items lost or damaged. It was offensive and insulting. We filed in small claims court for damages but they are a scam company and we have not been able to serve them yet. STAY AWAY!!!
Move Size : 2 Bedroom Home
Service Cost : 9500 USD
Aug 07,2024
Move from : Hobbs,IN To : Fairfield,KY
I wished I had read the reviews before hand instead I took the sales guys pitch.They have lost a good amount of my items and most of my kitchen items, they broke my 73” tv and all I get is file a claim form and sorry for any inconvenience!!Do not trust them .. they don’t answer their phones and don’t communicate very well. And yes, they ARE overpriced!!!
Move Size : 2 Bedroom Home
Service Cost : 4750 USD
Aug 03,2024
Move from : Phoenix,AZ To : Anita,IA
#1Customer Service lied about the location of my goods. Said it was on the way but later I found out it was still in their storage, took 1 month to receive.#2 Over priced. Added charges during pick up#3 Upon arrival damaged furniture, thrased boxes and damaged mobility scooter.Stay away!!!!!
Move Size : 2 Bedroom Home
Service Cost : 5472 USD