Jul 16,2024
Move from : Basalt,ID To : Bowie,MD
Used this company due to its recommendation on Forbes. This was a mistake. I wish I'd never heard of them. I wish I could give them negative stars. I hope this review convinces at least one person to not go with them.After taking our deposit, they didn't communicate until less than 48 before the move only to double the price, then tell us that because it was less than 48 hours before the move we couldn't cancel without losing our deposit. Upon review (once we weren't scrambling to get things done), they had doubled or tripled the counts of several of our items, and as they said, "if we overestimate your move cost, we will not refund you." Somehow re-packing (literally putting smaller boxes into larger boxes) reduced the cost without removing anything. Magical.On the day of the move, the movers took all of the furniture we were planning to throw away at no additional cost because they recognized that we'd been overcharged so much.Our items did not begin to ship until 3 weeks after we arrived at our new home. They arrived 20 business days after our scheduled date, 1 day before IVL would have been in breach of contract. No communication, no returned calls or emails.IVL was the worst and most stressful part of our move. Do not use this company.
Move Size : 2 Bedroom Home
Service Cost : 6499 USD
Jul 08,2024
Move from : Arabi,LA To : Callahan,FL
Still no callback. Just received an email that led to MORE questions. My move was from Louisiana to FL and apparently they are going to take my stuff from LA to Pennsylvania (lol). My stuff has been picked up since 6 days ago and they have not yet moved ANYTHING from Louisiana. DONT FALL FOR THIS COMPANY. They over promise and once they have your money, they ghost you. DONT DO IT. Look up Reddit reviews, Yelp reviews, etc. I’m scared of the conditions my items will arrive in, based on the horrible reviews I’ve read. Also have read that they take waaaaaaay longer than promised to deliver. AVOID THIS COMPANY. EDIT: as expected, got the same generic reply to my review as everyone else who was dissatisfied. They couldn’t even have the decency to address me by my name. Please read their reply below (it’s hilarious), it just shows how little they care and how they have 0 attention to detail. Very dissatisfied with the lack of communication. I called one of the individuals that first worked with me last week and have not received a call back yet (it’s been 2-3 business days since the call). Not once do they pick up the phone (in my experience) and they always make you leave a voicemail. I genuinely think that they don’t pick up the phone ever, just listen to voicemails. I have called 5 times today for 3 different people and once to the actual number on Google. I left voicemails since early this morning (and yesterday) and STILL no response. Remember, I’m still waiting for the callback from last week’s employee who had been in contact with me. Only gave 2 stars because the actual movers were EXCELLENT. Customer service is a -1000/10. It is IMPOSSIBLE to reach them through phone.
Move Size : 2 Bedroom Home
Service Cost : 5250 USD
May 24,2024
Move from : Houston,TX To : Alpharetta,GA
I had a frustrating experience with this moving company and I'm hesitant to recommend them. I would recommend to look for a moving company that keeps your belongings in one truck and avoids truck transfers. While the pickup went smoothly, the condition of our items upon delivery was disappointing. Several pieces of furniture were broken or gouged, and some work equipment was missing components, rendering it useless and requiring replacement. Additionally, an office cabinet key to our in home office setup was damaged and needed immediate replacement. The delivery process also resulted in fresh dents to our newly purchased home, which, while repairable, was an added inconvenience. To top it off, when we requested insurance / compensation for our damages, we received only around $153. My advice is to opt for more expensive coverage or avoid moving valuable items with this company altogether, or just find someone else.
Move Size : 2 Bedroom Home
Service Cost : 5340 USD