Overall Poor Experience

Someone needs to take legal action to shut down this company. I recently moved from Fort Mill, SC to San Antonio, TX, and had the unfortunate experience of dealing with one of their sales reps, Michael **. He’s skilled at securing the sale but disappears once the deal is done. I faced several issues with this company: They promised to pick up our belongings two days before our departure from Fort Mill but showed up two days earlier, completely disrupting our schedule. During pick-up, they confirmed a delivery date of September 3rd but ended up delivering two weeks later. When the items finally arrived, many were damaged:1) The king-size bed frame was missing legs, the headboard, and footboard.2) The shoe rack had a broken leg.3) My yoga mat was torn.4) The office chair was missing a limb, causing me to fall when I tried to sit and lean back, resulting in minor injuries.5) The bookshelf was broken.Other issues include: Once the sale is made, you're forced to deal with customer service for everything. Reaching them is nearly impossible – it took at least 10 calls just to get connected. It's by far the worst customer service I've ever encountered. The company is entirely focused on money, with zero regard for the customer. They refused to begin delivering my items until I paid the final installment. They even threatened to store my belongings and charge me storage fees if I didn’t make the payment. The delivery team was in a rush to get my signature on the delivery paperwork, even before completing the job.They outsource their claims process to a third-party company called **. Once delivery is complete, Mayzlin becomes unresponsive, and you're left to deal with this additional company, which has terrible reviews. I registered on their portal, only to find out my account won’t even be activated for 48 hours. This company shows no consideration for the customer’s needs. When they’re ready for pick-up, you must be available, but after that, you're left waiting indefinitely for them to deliver at their convenience. Overall, I would never recommend this terrible company for relocation. It's a nightmare from start to finish. Last but not the least, DO NOT believe in their positive reviews. Because, you will immediately see couple of 5 * reviews soon after I wrote this review to average it out. SO DO NOT BELIEVE IN THEIR 5 * REVIEWS AS THEY ARE EITHER PAID OR FAKE REVIEWS BY THEIR OWN PEOPLE.

Move Size : 2 Bedroom Home

Service Cost : 5580 USD