Nightmare Experience

I want to leave a very honest review for this company because some of the issues I had were my own fault for not reading the fine print and relying on what was told to me. However, overall, this was a nightmare experience. What I have learned since the move is that you should always opt for a company that has its own fleet of trucks and does not rely on carriers because dealing with two separate parties was a nightmare. I chose this company because they seemed to say all the right things. I was assured that none of the nightmare scenarios would happen to me and I liked that they made me photograph every inch of my home to give me an estimate. Michelle assured me that my things would arrive within 7 to 17 days. This was definitely not the case. I paid for the full pack, believing that professionals would do a better job at packing than I would and thought the price I was quoted was fair. Scheduling my move was relatively smooth and the carrier arrived the day we set with no issues. However, upon inspection they immediately said that they needed to charge me another $2000 for the move even though I had sold a bunch of furniture, which I felt like being that off from their estimate was unfortunate. However, they did tell me this before packing the truck and I did agree to the price adjustment. They packed my furniture but I can definitely say they didn't do a great job. Just so you are aware, they count things like ironing board or shoe rack as extra, so unless you have them packed into a box, beware. So far, I didn't have too many issues but the nightmare began once we arrived at our destination and I was told that the 7-17 day window is actually not 7-17 days but 7 to 17 business days and that this did not even start until the first expected delivery, which is a date you give based on when you arrive at your destination. This meant that our things could arrive in a month, which is exactly what happened. We stayed for over one month without our stuff and everytime I tried to get in touch with someone at Phoenix Van Lines I was ignored. I finally did talk to Ava who was helpful but only in saying "its up to the carrier to decide when to travel". The carrier waits until it can fill its truck and have a route that maximizes their profits. I spent everyday calling both the carrier and Phoenix Van Lines only to get the same speech about the 7 to 17 business days and that this was written in the fine print, even though this is not what I was told at the outset. Needless to say, we ended up having to buy a bed, a table and two chair, kitchen things etc which had I known, I would have not paid to transport in the first place. After over a month, we were told our things were finally arriving. Joy! This was shortlived when the driver tells us he needs another $2000 from us for sending a shuttle (which we were aware and was fine) but also that our shipment was expedited!! LOL!!!! This was never something we had agreed to and I did manage to fight the charge but found it utterly ridiculous. Our things arrived and most of our furniture was unfortunately broken including a custom live edge table I paid $5000 for. Our shelf was broken in half, our dresser broken, vases broken, chairs bent, bar cart scratched and missing pieces and some of our boxes were missing entirely. I filled in a claim and I received $100! LOL! This is the compensation for thousands of dollars in damage and missing items because they only compensate you 60 cents per pound, which is absolutely ridiculous. Because some of my items were custom made, they did not compensate me at all because I could not provide them with a link and these were the most expensive items like my wood table. The infuriating part is that I actually paid them to pack my things. This business has been flagged on Better Business Bureau as a fraudulent and I will provide the link here: https://www.bbb.org/us/il/schaumburg/profile/logistics/phoenix-van-lines-llc-0654-1000013483 This company opened in 2020 and should be another red flag in my opinion. I have had zero response about the placement of my missing boxes. Please don't believe my review but do your own research. I based my decision on all the 5 star reviews here which I can bet are mostly fake. There are companies out there that detail all the red flags. I missed so many. One of them is if they only want to deal in cash, which was what this carrier did. They told me outright that cash cannot be cancelled like a check or credit card. I definitely kick myself all the time for going with this company. There were definitely great things about them and my mistake was taking their word at face value and not reading the fine print, so please always read the fine print. It is within their rights to deliver your things after one month which is insane! But it is what it is and I know I have learned my lesson.

Move Size : 2 Bedroom Home

Service Cost : 10000 USD