Terrible

One star because zero is not an option. Never use Pinnacle or any other broker. Contract directly with a mover. We had a terrible and costly experience. Despite providing detailed measurements of all items to them, Pinnacle underestimated the size of our load by half! That is how they can come in on such a low quote. This was an out-of-state move so timing was critical. When the mover they contracted with showed up they refused to move us until the entire load was recalculated. You either pay up the first half of the increase or you don't get moved. The other half gets paid in cash when your furniture finally shows up. When after many days of misinformation and outright lies from the mover are over and your furniture/boxes show up, the mover sent one guy....to move 2,000 cubic feet of stuff late in the evening. Our contract with Pinnacle stated they were supposed to unpack and reassemble our furniture. My wife and I (both in our 60's) had to help unload and unpack everything so they could get their moving blankets back. Finished at 11:15 pm. HORRIBLE! Fee to Pinnacle for their "service": $1276.74. Estimated total move cost by Pinnacle in addition to their fee: $3922.48. Actual move cost: $7495.74 for a total of $8772.48. These guys are scammers and not to be trusted.

Move Size : 3 Bedroom Home

Service Cost : 8772 USD