Lied to Me

They are just a brokerage company that will say anything to get you to sign a contract. I explained in the estimate that I had a 10x10x8 storage unit that I hadn't seen in years, and was going to clean out a week before the move. Star Line told me the best thing to do was estimate high at the full 10x10x8 unit, and I was promised that I would only be charged for the actual cubic feet I used in my move. That way I would end up owing less upon drop-off than the original quote I was given. The week prior, I asked about adjusting the estimate based on images, and never received a response. The day before pick up, I call and ask about changing the amount and was told that it was done at the pick up. Day of the pick up, I have a bill of lading from another company with an 800cuft minimum. I tell that company, "no, this is wrong, I have way less" but because Star Lines sold them an 800cuft minimum, it cannot be adjusted. I call Star Line and they tell me to just sign the contract and that they will make it right later. After WEEKS of promised phone calls going unreturned and a lot of "it's adjusted after this," or "we haven't heard from the new company about that," I'm told by Star Lines that because I signed the other company's bill of lading (at Star Line's direction, mind you) that there was nothing they could do and I had to pay the full fee. They refuse to take any accountability, and told me to talk to the new company. The new company didn't lie to me - Star Line did. Star Line every time I spoke to them kept saying, "don't stress, we'll fix it," until they came back with "too bad, sorry." I had to pay for the full 800cu ft. At no point were they on my side, and no one would take accountability for telling me lies.

Move Size : Studio

Service Cost : 4200 USD