When you are getting ready for a move, be it across town or across the country, finding the right moving company can be nerve-wracking. If you are like most people, you have probably heard of Two Men and a Truck. They are one of the most recognizable names in the moving industry, but what are they really like? Are their services worth your hard-earned money?
Today, we’re digging into Two Men and a Truck reviews, breaking down the good, the bad, and the in-between based on actual customer feedback.
A Quick Overview of Two Men and a Truck
Founded in 1985, Two Men and a Truck started with—you guessed it—two men and one truck. Fast-forward to today, and the company now operates over 350 locations worldwide, with a whopping fleet of more than 3,000 trucks. They claim to have completed over 8.5 million moves. But do they live up to their reputation?
What Makes Two Men and a Truck Stand Out?
What sets Two Men and a Truck apart from the competition? Their tagline is "Movers Who Care," and they emphasize a customer-first approach. With their roots in the U.S. and a focus on customer satisfaction, they have earned a lot of positive attention.
Here's what you can expect:
- Variety of Services: Unlike many movers, they handle everything from small residential moves to larger corporate relocations. They even provide packing services and sell moving supplies.
- Local and Long-Distance Moves: Whether you are moving a few blocks away or across the country, Two Men and a Truck has options for both.
- Moving Protection: They offer various levels of insurance to protect your belongings, which can be a huge relief during a move.
But before we start singing their praises too loudly, let’s discuss some of the Two Men and a Truck reviews, complaints and customer feedback.
Customer Feedback on Two Men and a Truck
The Positives
Many customers rave about their professionalism, efficiency, and friendly staff. According to 2 Men and a Truck reviews on platforms like Google and the Better Business Bureau (BBB), here are some of the recurring themes among positive reviews:
- Professional Movers: One of the highlights in many reviews is the professionalism of the movers. Customers frequently mention that the team shows up on time, is courteous, and handles their items carefully.
- Efficiency: If you value your time (and who doesn’t during a move?), many reviews praise the company for getting the job done swiftly. One customer shared, “They completed my entire move in less time than they estimated, which saved me money!”
- Transparency in Pricing: Many Two Men and a Truck customers experience satisfaction with the transparency in pricing. There are no surprise fees or hidden costs, which can be a game-changer when budgeting for a move.
The Negatives
Of course, no company is perfect. When you look into complaints about Two Men and a Truck reviews, there are some recurring issues, though they seem relatively rare compared to the praise.
- Damaged Items: One of the most common complaints involves items being damaged during the move. While movers are usually careful, accidents do happen, and a few customers felt that the company's compensation process for broken or damaged items wasn't ideal.
- High Costs for Long-Distance Moves: Some customers noted that while local moves are reasonably priced, long-distance moves can be a bit more expensive than competitors. This seems to be a frequent topic in Two Men and a Truck review complaints.
- Inconsistent Service Across Locations: Because the company operates franchises, the service can vary from one location to another. While one location might have rave reviews, another could have a lower rating due to local management or staffing issues.
Pros and Cons of Two Men and a Truck
Pros:
- Professional and Courteous Staff: The company's focus on customer service is evident in many positive customer feedback on Two Men and a Truck.
- Nationwide Availability: With over 350 locations, you're likely to find a branch near you.
- Full-Service Options: From packing to moving, they handle everything so you can focus on other things.
- Transparent Pricing: No hidden fees or last-minute charges.
Cons:
- Pricey for Long-Distance Moves: 2 Men and a Truck reviews often point out that cross-country moves can be more expensive than expected.
- Inconsistent Service Quality: Your experience might differ depending on where you live. It's always a good idea to check reviews for your local franchise.
- Potential for Damaged Goods: Like with any moving company, there's always a risk that something might get broken.
Two Men And A Truck Pricing - How Much It Costs to Move
Understanding how Two Men and a Truck prices their services can help you budget effectively and avoid unexpected expenses. Let’s break down the various costs associated with their services and what influences these costs. We will also provide a detailed breakdown to ensure you have all the necessary information.
To give you a clearer idea of what to expect, we have compiled a detailed breakdown of typical costs for Two Men and a Truck services.
Local Move Costs
Local moves are usually charged on an hourly basis. Here’s a rough estimate of what you might expect:
| Service | Typical Cost Range | Details |
|---|---|---|
| Hourly Rate | $80 - $150 per hour | Depending on the number of movers and trucks required. |
| Packing Services | $100 - $200 per hour | Additional cost if you opt for packing and unpacking services. |
| Travel Fee | $50 - $100 | May apply for travel time to and from your location. |
Long-Distance Move Costs
For long-distance moves, pricing is generally based on weight and distance:
| Service | Typical Cost Range | Details |
|---|---|---|
| Base Rate | $2,000 - $5,000 | Depends on distance, size of the move, and additional services. |
| Weight Fee | $0.50 - $1.00 per pound | Charge based on the total weight of your belongings. |
| Fuel Surcharge | Varies | Based on the current fuel prices and distance travelled. |
| Packing Services | $200 - $500 | Additional charge for packing and unpacking. |
| Insurance | $100 - $500 | Depending on the coverage level selected. |
Additional Costs
These costs may apply regardless of the type of move:
| Service | Typical Cost Range | Details |
|---|---|---|
| Storage | $100 - $300 per month | If you need temporary storage for your belongings. |
| Special Handling | $50 - $200 | For items that require special handling (e.g., pianos, artwork). |
| Elevator Fee | $50 - $100 | If moving into or out of a building with an elevator. |
| Stair Fee | $50 - $100 | For moves that involve a significant number of stairs. |
What to Keep in Mind
- Get a Quote: Always request an in-home or virtual estimate from Two Men and a Truck. This will give you a more accurate idea of the total cost.
- Check for Discounts: They often offer promotions or discounts, especially if you book in advance or during off-peak seasons.
- Understand the Contract: Read the fine print of your moving contract to ensure you’re aware of all potential charges.
- Ask Questions: Don't hesitate to ask about anything unclear. Understanding what's included in the price will help avoid surprises on moving days.
And if you want to save some money, read Moving on a Budget: Tips for Saving Money.
How Two Men and a Truck Rates Across Review Platforms
Ratings give you a glimpse into how well Two Men and a Truck is satisfying its customers. Let's take a closer look at how they are rated across various platforms.
| Platform | Rating | Number of Reviews |
|---|---|---|
| Google Reviews | 4.6/5 | 50,000+ |
| Yelp | 4.0/5 | 5,000+ |
| Better Business Bureau (BBB) | A+ Rating | Varies by location |
| Trustpilot | 3.8/5 | 3,000+ |
In general, the company maintains solid ratings across the board, though it’s important to check reviews for your local franchise as service quality can vary from one location to another.
Real-Life Stories - Two Men and a Truck Customer Experiences
No discussion about Two Men and a Truck reviews would be complete without hearing from real customers.
Here are some personal anecdotes that highlight the highs and lows of their service:
- Best Move I’ve Ever Had: Jane from Chicago shared her experience, saying, “I’ve moved six times in the last 10 years, and my move with Two Men and a Truck was by far the best. The movers were quick and respectful and made sure everything was where I wanted it before they left. 10/10 would recommend!
- Good but Pricey: Mark from Dallas had a more mixed experience, stating, “The move was smooth, and the movers were great, but I felt the cost for my long-distance move was higher than what I was initially quoted. Still, no items were damaged, so overall, it was a positive experience.
- A Nightmare Move: Unfortunately, not everyone has a glowing story. Sarah from New York said, “I had high hopes, but the movers were late, and a few of my boxes arrived damaged. While the company did reimburse me for the damages, the process took longer than expected. Would I use them again? Maybe, but I’d be more cautious.
Should You Use Two Men and a Truck?
In the end, whether Two Men and a Truck is the right moving company for you depends on what you're looking for. If you are after a professional, well-established company with a strong customer service record, they’re a solid option.
However, it’s worth keeping an eye on reviews for your specific location to avoid any surprises.
Their reputation for efficiency and professionalism is balanced by occasional complaints about damaged items or high costs for long-distance moves. So, if you decide to book with them, make sure you get a solid quote upfront and clarify what’s included in your service package.
With over 8.5 million successful moves, Two Men and a Truck is undoubtedly the best option in the moving industry, but like any service, it has flaws.
