Privacy policy

At My Moving Journey, operated by Repo Studio Limited (referred to as "we," "our," "us"), your privacy is of paramount importance. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, www.mymovingjourney.com ("Website"). You consent to the practices described in this Privacy Policy by accessing and using our Website.

We are committed to safeguarding your personal information. This policy outlines the types of data we collect, how we use it, the steps we take to protect it, and the rights you have regarding your data.

1. Information We Collect

We collect various information to improve your experience and ensure that our services are tailored to your needs. The information we collect can be broadly categorized into two types: personal information and non-personal information.

Personal Information

Personal information refers to data that can be used to identify you. This may include:

  • Name: We collect your full name when you create an account, request a quote, or contact us for services.
  • Email Address: Your email address allows us to communicate with you regarding quotes, bookings, or service inquiries. If you consent to receive promotional material, it is also used for marketing purposes.
  • Phone Number: We collect your phone number when you provide it, such as when making an inquiry or receiving a moving quote, to communicate with you regarding your move or related services.
  • Address: Your current location or moving address is essential for us to provide you with accurate quotes and for logistics purposes.
  • Payment Information: If you pay for services, we collect payment information, such as credit card details or other financial data, processed securely through a trusted payment gateway.
  • Demographic Information: We may collect additional information, such as your age or gender, though this is typically optional and used for demographic analysis.

Non-Personal Information

Non-personal data refers to information that cannot be used on its own to identify an individual. Examples include:

  • Device Information: We gather technical details about the device used to access our Website, such as the type of device, operating system, and browser.
  • IP Address: The IP address from which you access our Website is logged for security and operational purposes. It helps us manage website traffic and detect potential security threats.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, such as remembering login credentials or storing preferences. These technologies may collect details about your browsing activities, preferences, and interactions with our Website.

2. How We Use Your Information

The information we collect is used in various ways to ensure that we can provide you with the best possible experience while using our Website.

Providing Services

The primary purpose for which we use your personal information is to deliver our services, including:

  • Offering moving quotes based on the details you provide.
  • Connecting you with moving companies that best match your needs.
  • Facilitating communication between you and the service providers.
  • Processing your transactions and payments securely.
  • Keeping you informed about the status of your moving request, changes, or updates.

Improving User Experience

We use both personal and non-personal information to improve your experience on our Website:

  • Personalized Services: We use your preferences and browsing history to recommend services that may interest you or to display personalized content.
  • Website Improvements: We analyze usage patterns to enhance the Website’s functionality, layout, and user interface. This ensures that the Website remains efficient, user-friendly, and secure.
  • Customization: We may customize your user experience based on your location, browsing history, and preferences, improving the relevancy of the services we provide.

Communication

We use your contact details to communicate with you in several ways:

  • Service-Related Communications: We send you information about your moving request or any follow-up actions needed.
  • Marketing Communications: With your consent, we may send promotional emails about our services, offers, and updates. You may opt out of these communications at any time.
  • Customer Support: We may contact you for inquiries or technical support.

Legal Obligations and Security

We may use your information to comply with legal requirements, enforce our terms of service, and protect our Website and users. This includes:

  • Responding to legal requests such as subpoenas, warrants, or other legal processes.
  • Protecting our rights, property, and safety, as well as the rights, property, and safety of our users and the public.
  • Preventing fraud, misuse, and other illegal activities on our Website.

3. How We Protect Your Information

We understand that your personal information is valuable, and we take robust steps to protect it. We employ various security measures to ensure that your data remains secure.

Encryption

All sensitive information, such as credit card numbers, is encrypted using secure encryption protocols (SSL/TLS). This ensures that your personal data is securely transmitted over the internet.

Secure Servers

We store your personal information on secure servers that are protected from unauthorized access through firewalls, password protection, and other physical and technological security measures.

Access Control

We implement strict access controls to ensure only authorized personnel can access your personal information. All employees with access to this information are trained in data protection practices and are required to follow strict guidelines.

Despite our efforts to protect your data, no data transmission method over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party moving companies, contractors, or service providers to fulfill your requests. These partners are obligated to use your data only to provide the services we request and are not permitted to use your personal information for other purposes.

Legal Compliance

We may disclose your personal information if required by law or if we believe such action is necessary to:

  • Comply with a legal obligation, such as a subpoena or court order.
  • Protect the rights, property, and safety of My Moving Journey, its users, or others.
  • Prevent or investigate potential violations of our Terms of Service or illegal activities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner as part of the business transfer process. We will notify you if such a transfer takes place.

With Your Consent

In certain cases, we may request your consent to share your personal data for specific purposes. You can withdraw this consent at any time.

5. Cookies and Tracking Technologies

Cookies are small text files placed on your device to store preferences and session information and track usage patterns. We use cookies and similar technologies to:

  • Remember your preferences and login details so you do not have to re-enter them each time you visit our Website.
  • Analyze user activity to optimize our Website's design and functionality.
  • Provide tailored advertising based on your browsing behavior.

You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may affect certain website features, such as login functionality or personalized recommendations.

6. Third-Party Links

Our Website may contain links to third-party websites for your convenience. These third-party sites may have their own privacy policies, which may differ from ours. We do not endorse or take responsibility for these external websites' content or privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit to understand how your information is handled.

7. Your Rights Regarding Your Data

As a user of our Website, you have the following rights regarding your personal data:

Access to Your Data

You have the right to request access to the personal data we hold about you. If you wish to review or obtain copies of your data, please contact us at contact@mymovingjourney.com.

Correction of Data

If you believe any of the personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or update that information.

Deletion of Data

You may request the deletion of your personal information. We will honor your request, subject to any legal obligations we may have to retain certain data.

Opting-Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt out by following the unsubscribe link in our emails or by contacting us directly.

Data Portability

In some cases, you may request that we transfer your personal data to another service provider. We will work with you to facilitate the transfer where applicable.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such data from our systems.

9. International Data Transfers

If you are located outside of the United States and choose to use our Website, please be aware that your personal data may be transferred to and stored in countries where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your data to such countries.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to periodically review this policy to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: contact@mymovingjourney.com
  • Phone:
  • Address: