Arena Van Lines Reviews

Arena Van Lines is the most inept company I have used. 12 days ago, Arena picked up 75% of my stuff quoted in the estimate and charged 200% of the estimate. My stuff stil ... Read More Arena Van Lines is the most inept company I have used. 12 days ago, Arena picked up 75% of my stuff quoted in the estimate and charged 200% of the estimate. My stuff still has not been delivered and the delivery is not even scheduled. Scheduling the actual delivery is impossible. Every time I call, I get the run around. Arena Van Lines only stated that I will receive my delivery sometime this YEAR despite the contract stating up to 3 weeks. Jeff Massey, my customer service rep, won't return my calls or emails. This company is awful and everyone should stay away from this Arena Van Lines.

My daughter used Arena Van Lines to move from AZ to CA. It was her first time using professional movers, and she was on the phone with me gushing about how wonderful and ... Read More My daughter used Arena Van Lines to move from AZ to CA. It was her first time using professional movers, and she was on the phone with me gushing about how wonderful and courteous the men were before they had even finished loading the truck, saying that she would never use any other company again. Arena Van Lines for life. Thank you for taking care of my daughter.

Our truck was loaded on June 3rd. It is now and no delivery. Now wave been told that they have until October 18th bc weekends and holidays do not count as business day. ... Read More Our truck was loaded on June 3rd. It is now and no delivery. Now wave been told that they have until October 18th bc weekends and holidays do not count as business day. IF YOU COULD NOT DO THE JOB THEN YOU SHOULD NOT HAVE ACCEPTED THE JOB. Going to buy a bed today bc we cannot stay on an air mattress with a toddler any longer. Have replaced most kitchen and bathroom items at this point. This company does not care about our family.

The prices was almost doubled by they tine I got my stuff over a month after they picked them up. Much of my belonging were broken or damaged. They last part to my dinin ... Read More The prices was almost doubled by they tine I got my stuff over a month after they picked them up. Much of my belonging were broken or damaged. They last part to my dining room table so left it for use to put together and to buy the parts to do so. The delivery crew was rude and throwing boxes into my house. My floors were scratched and they left my home a mess. Tape and packing materials all over.

I did not choose this company, I hired a brokerage that chose this company and it was awful. They were 3 days late to pick my stuff up, everyday telling me it would be th ... Read More I did not choose this company, I hired a brokerage that chose this company and it was awful. They were 3 days late to pick my stuff up, everyday telling me it would be there in the next 2 hours and then no-show. This happened for 3 days where I was basically handcuffed to my house. Once they finally came and loaded up my stuff, they handed me a contract to sign that said 'delivery up to 30 days after selected delivery date' I was hesitant to sign, but they had already loaded my stuff and they assured me it wouldn't take that long. I figured it would take a week. Well 30 days mean 30 BUSINESS days, and I lived in my apartment for 6 weeks without stuff, and the customer service people were just rude and were unconcerned. When the stuff did arrive, much of the stuff was broken but I wanted to be done with this company. Overall a horrible experience.

Scheduled to pack on Thursday load on Friday. Never showed on Thursday. Told by company that they had plenty of help to pack and load on Friday. Showed up with 1/4 of the ... Read More Scheduled to pack on Thursday load on Friday. Never showed on Thursday. Told by company that they had plenty of help to pack and load on Friday. Showed up with 1/4 of their truck already loaded with someone else stuff and only 2 people to pack and load. Never finished job until 4:00Pm on Saturday after having to go unload part of my stuff 2 different times. My wife and I packed 15 boxes ourselves to help move the process along. When I ask about the price change and if he was going to discount it since we packed so much he told me that the overage was because his boxes were better. Driver told me to call company and get discount. Have called company multiple time no response. What a joke. Never again.

I hired Arena Van Lines recently, and they ripped me off. They were scams as the things they promised for the relocation and the outcome I received were wholly opposite. ... Read More I hired Arena Van Lines recently, and they ripped me off. They were scams as the things they promised for the relocation and the outcome I received were wholly opposite. I regret hiring them and having them for an important move. Pathetic movers.

Never use these Movers, The boxes were coated in dust and spiders when delivered to my new home. The last straw was that I now have clothes moths in all my possessions. T ... Read More Never use these Movers, The boxes were coated in dust and spiders when delivered to my new home. The last straw was that I now have clothes moths in all my possessions. This relocation has yet another additional expenditure!" CROOKS!!!!!

The men estimated a period of seven to eight days. The only thing they do is put you off, and you can never trust them again. The men estimated a period of seven to eight days. The only thing they do is put you off, and you can never trust them again.

Trish was great giving us the quote and staying on top of the requirements needed for our move. Even though I had a cheaper quote from another company, I decided to go wi ... Read More Trish was great giving us the quote and staying on top of the requirements needed for our move. Even though I had a cheaper quote from another company, I decided to go with Arena Van Lines because I loved her prompt responses to all of my questions.