Pinnacle Van Lines LLC

The foreman informed us of the delivery crew that co packaging crew's packing was really poor. That's true! There were two damaged beds, two broken nightstands, and one u ... Read More The foreman informed us of the delivery crew that co packaging crew's packing was really poor. That's true! There were two damaged beds, two broken nightstands, and one unsteady chest of drawers. We had to purchase ALL OF THE Furnishings FOR TWO BEDROOMS after paying to pack and transport the furniture. "

Rude workers. One of the men working on the house next door to me began verbally harassing my boyfriend for no particular reason and attempted to intimidate both of us. H ... Read More Rude workers. One of the men working on the house next door to me began verbally harassing my boyfriend for no particular reason and attempted to intimidate both of us. How are such disgusting people employed for this company!!

The original signing up with James was very well handled, very nice, open and no pressure, but this is where it ended. Our move from Michigan to Florida turned sour after ... Read More The original signing up with James was very well handled, very nice, open and no pressure, but this is where it ended. Our move from Michigan to Florida turned sour after this, as it was brokered to another moving company. After initial quote and we understand we had more after this but it turned into an almost additional charge of $3000. They loaded everything up then here came the kicker that large add on price. After numerous calls, emails and texts can’t get anyone to respond back, as we are missing things, most important our safe with all personal records, brand new 43” tv, and boxes. Sent an email got one response they will have to look in their warehouse. Well another email a week later to them after first one and no one has responded back. We have broken items that boxes marked fragile and boxes were crushed and many statues, wall hangings are trash now. Can’t get no response, answers as to when we will get out stuff. Need to watch who you are brokering loads off to, as they are terrible. Only good part was those that loaded our things and unloaded were very good. So to say out original quote was $5335 turned unto $8500 and missing items, broke things and no ownership to take care of this problem.

This is a broker. They take your money and you will never hear from them again. They underestimate your shipment (our price went up $4,000 and all we miscounted was 10 bo ... Read More This is a broker. They take your money and you will never hear from them again. They underestimate your shipment (our price went up $4,000 and all we miscounted was 10 boxes). They contract out with third party movers that you have no say over. They contracted us with a local company (Blvd Moving) that then contracted with an independent company (Dumbo Movers). The local movers showed me how much insurance I had but when my emailed paperwork showed up (after they left), it said I declined the insurance, which I did not. The long distance driver was rude, they were unprepared and we had to help get big stuff off the truck. Quite a bit of our stuff was damaged, boxes were crushed, and the windshield was busted off my husband’s scooter. When I reached out to file a claim they sent me a form that says what they cover (at $.60 per pound instead any real valuation), and basically they only cover furniture. Everything else (glass, dishes, anything in a box, etc.) is not covered. Thankfully a good bit our stuff was in bins and protected. We had also moved a few months prior and our furniture was in storage packed by different movers. That’s the only reason my furniture was okay. Save your money, use a reputable long distance mover, it will cost less in the long run.