Adams Moving and Storage Reviews

At first, Adam's moving was very good at communicating with me but once they picked up my items it was as if they disappeared into thin air. My delivery date was moved ou ... Read More At first, Adam's moving was very good at communicating with me but once they picked up my items it was as if they disappeared into thin air. My delivery date was moved out every week for four weeks and every time I called customer service they did not give me any information to go off of. They never reached out to me with any updates and I was always the one reaching out to find out the status of my items. Once my items had finally been loaded on to the truck, they had a delay along the way because another customer stop before me was unable to take delivery. That delayed my items an additional week. It took me over a month since I last saw my items to when I received them. I never actually heard from dispatch themselves either over the phone or via email, I was always having to contact them. Once I received notice that my items were loaded FINALLY on the truck to come here, I was given the truckers contact number. The second time I reached out to him, he yelled at me over the phone saying that I was bothering him too. I would try to contact the Adam's moving but often I would know more than they did because they claimed to be "too busy". If you're not adequately staffed, then you shouldn't be running a business like this. It is completely unacceptable to say "this is just how the industry works" and frankly disturbing that they have even been able to operate this way. They finally delivered my things 1 month and 5 days after I moved out of my original apartment in Houston and I had water damage on my bed and a cabinet, they lost my rug and a lamp and the boxes came completely mangled which caused a couple of my items to be beyond repair once delivered. The actual delivery men in Chicago were actually very good and were coincidently not part of Adam's moving because they contract out to other drivers once the semi actual arrives in the city. They also made me pay extra for a smaller truck to deliver my goods in the city because they claimed the truck couldn't fit down my street. The moving company should have figured this out BEFORE moving my things, they surely had enough time. If you are considering moving across the country, DO NOT USE THEM. Pay the extra $1,000 and go with a trusted and reputable moving company where they care about their customers and will communicate with you appropriately. Or better yet, move your stuff yourself because that is what I'll be doing.

They are crooks and very unprofessional!! They lied about the delivery date and changed the price at the delivery! They are not going to move you and will broke all your ... Read More They are crooks and very unprofessional!! They lied about the delivery date and changed the price at the delivery! They are not going to move you and will broke all your stuff. Terrible experience with this mover! They don’t send enough guys or trucks to do a job properly, they are dishonest and underhanded.

Mario and this company are scam artists. Quoted and guaranteed a price match. Showed up wanting to charge almost 3x as much, then wouldn’t respond. Drivers were confuse ... Read More Mario and this company are scam artists. Quoted and guaranteed a price match. Showed up wanting to charge almost 3x as much, then wouldn’t respond. Drivers were confused as they showed me their paperwork that this was a price match and approved by the boss, but estimate was changed. Also was told $450 deposit may or may not be returned by Operations manager. Called corporate and they said we don’t care sounds like you misunderstood and proceeded to tell me pursue legal action if you want, we don’t care. Will be filing complaint to Attorney General office, and other consumer protection agencies. Stay away.

this is a scam. They are writing reviews themselves to artificially inflate them - look at all the people who are writing reviews. We used them for a move from Denver to ... Read More this is a scam. They are writing reviews themselves to artificially inflate them - look at all the people who are writing reviews. We used them for a move from Denver to Dallas. We worked with John who uses the same story every time he is booking you “oh you’re in luck, we have a truck we need to get back to x location - we’ll give you a discount.” Then they sell your move out to another company - which was Adams. Adams came over and doubled our quote immediately. There was no way we would’ve ever gotten the move done for the original $2k, it was $4k. They only accept , Venmo, cash so very sketchy. The only positive was that all of our stuff made it to Dallas - sounds like this is rare. They did damage our babies furniture, though. Read the BBB reviews for accurate stories of their practices.

William and the movers scraped the fence and left some scratches that matched the truck’s height. They didn’t apologize even though my boyfriend witnessed it with his ... Read More William and the movers scraped the fence and left some scratches that matched the truck’s height. They didn’t apologize even though my boyfriend witnessed it with his own eyes.

I estimated that choosing this company would result in financial savings. Yes, Abusive Customer Service, they stopped all communication. Poor service with questionable ho ... Read More I estimated that choosing this company would result in financial savings. Yes, Abusive Customer Service, they stopped all communication. Poor service with questionable honesty."

WORST EXPERIENCE EVER. CHARGED AN ARM AND A LEG TO HAVE EVERYTHING SHOW UP BROKEN. THEN LAUGHED IN OUR FACES AND THEN YELLED AT ME FOR NOT LETTING THEM USE MY TRASH CAN. ... Read More WORST EXPERIENCE EVER. CHARGED AN ARM AND A LEG TO HAVE EVERYTHING SHOW UP BROKEN. THEN LAUGHED IN OUR FACES AND THEN YELLED AT ME FOR NOT LETTING THEM USE MY TRASH CAN. AND THE PEOPLE THAT ARE GIVING 5 STARS HOW MUCH ARE THEY PAYING U ASKING FOR A FRIEND.THIS COMPANY REALLY NEEDS TO BE ACCOUNTABLE FOR THE DAMAGES.

Mario and this company are scam artists. Quoted and guaranteed a price match. Showed up wanting to charge almost 3x as much, then wouldn’t respond. Drivers were confuse ... Read More Mario and this company are scam artists. Quoted and guaranteed a price match. Showed up wanting to charge almost 3x as much, then wouldn’t respond. Drivers were confused as they showed me their paperwork that this was a price match and approved by the boss, but estimate was changed. Also was told $450 deposit may or may not be returned by Operations manager. Called corporate and they said we don’t care sounds like you misunderstood and proceeded to tell me pursue legal action if you want, we don’t care. Will be filing complaint to Attorney General office, BBB, and other consumer protection agencies. Stay away. Frauds.