I used this company for a residential household move from Illinois to Virginia. The service was undoubtedly awful from beginning to end. It is already challenging dealing
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I used this company for a residential household move from Illinois to Virginia. The service was undoubtedly awful from beginning to end. It is already challenging dealing with movers because so much it out of your own control - but TRUST is a key factor. You have to have the feeling that movers will be efficient and take care of your residence and furniture items.
Part 1) an ‘administrative call’ is conducted where they are to gain an understanding of ‘inventory’. During this call I had two concerns. I mentioned that I had an elliptical to be moved. They assured me they do this often and it would be no problem. Next I told them that most of my furniture had a glass component to it. I would handle packing all boxes, but I would not touch the furniture. They were to arrive with all material to pack and load. I was assured they would. They never visited to view my items, or even asked for any photos - which I have. In hindsight, that should have been a red flag.
Part 2) the arrival estimate for my pickup day was to be a Tuesday between 8a and 12p. They arrived at 12:05p - late. They came in the door looking at my furniture and already sharing that they would be charging me more money - $500. They charged extra for the use of bubble wrap for my glass furniture items. Cardboard reinforcement was used - my unused boxes that I happened to have in the garage. They greatly damaged a door frame trying to remove a sofa. I was asked for a tip - because they successfully removed my elliptical - which they stated was very heavy.
Part 3) my delivery day was scheduled for a Saturday morning. On Friday, the driver called to tell me it would cost me an additional $500. This is because my neighborhood will not handle a 15 foot delivery vehicle so the driver has to transfer my things to a smaller Uhaul truck to be able to get into my neighborhood. This would have been a simple conversation to resolve during the initial administrative discussion. At 1pm on Saturday, the driver told me he was alone and needed to find help to deliver my things. At that stage. He ended up coming to my house alone after finding someone who agreed to help. When he arrived he said - ‘I hope he’s not a scammer’!!
This company is unprofessional and ineffective. They use ‘Adams’ as an umbrella name for a conglomeration of companies that don’t communicate with one another. (they will sell your contract to others). It is impossible to get anyone on the phone when you call. When they are ready to share key details with you, several phone calls are received with slightly different details provided in each call.
The entire process left me ‘off kilter’ with moods ranging from disgusted to ‘full-out’ furious. I’m just happy that they are out of my life forever.
Move Date:
Sep 06,2023
From:
Calumet City, IL
To:
Charlottesville, VA
Move
Cost: $3000