Worst purchase of my entire life...! I was initially quoted a "flat rate" price to move me from Michigan to Florida in exchange for agreeing to book the service immediate
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Worst purchase of my entire life...! I was initially quoted a "flat rate" price to move me from Michigan to Florida in exchange for agreeing to book the service immediately, and "because I was a veteran", and the owner of the company (who was also supposedly a veteran) had a soft spot for fellow veterans.
After about 72 hours I was contacted by Cameron, the "quality manager" who called, reviewed the inventory of my household (which I had already done during the initial call), and essentially accused me being deceptive during the initial quote, offered me a new quote approximately 30% higher, along with a copy of their cancelation policy outlining that after 48 hours I would sacrifice my full $660 deposit if I were to cancel the booking. Due to my time constraints, I reluctantly agreed to the price increase, and received a new copy of my inventory where Cameron removed my mattress from the list. A detail I missed given that I was training a new employee at the the time of the call, and I simply missed it. Mind you, my new quote went up, not down, so I was not given a reduced quote due to removing items, so it didn't occur to me to look for that (my fault).
When the movers showed up, he immediately pointed out to me my mattress was not on the inventory list, and you guessed it, the price would be raised again (approximately another 25%) if I needed that "added". I had no choice but to agree. As the movers were leaving, I asked what the average timeline was for them to deliver my furniture to my new address. He replied it averaged 5 to 7 days. I wasn't looking to hold anyone to this, but now I had a rough idea.
Once arriving in Florida, there were literally zero communications from the moving company. After 2 weeks, I began calling once a week because I was getting tired of sleeping on a hardwood floor. Every time I called, the only update offered was that I will be contacted when a driver is assigned, but was told that their contract allows them 30 business days from the initial date you tell them that you can take delivery. I finally received my household items just short of 1 1/2 months after they picked up my household.
The cherry on top of this entire event was the condition of my stuff. Every box (which I bought brand new a couple of weeks before the move) all looked as though they were kicked off the back of the truck. My dining room set, which was only 3 1/2 months old, is severely damaged. To be fair, they told me I have some type of insurance, but I would rather deal with the damaged furniture, than spend another minute dealing with this company for any reason.
Ignore this review at your own peril...
Move Date:
Oct 29,2023
From:
Macomb, MI
To:
Tampa, FL
Move
Cost: $4500