We booked this company back on March 30th to help us move to Florida. I was told on the phone it would be $5,872 based on the quick inventory I supplied over the phone. I
... Read
More
We booked this company back on March 30th to help us move to Florida. I was told on the phone it would be $5,872 based on the quick inventory I supplied over the phone. I then sent them a full inventory list 2 and half weeks prior to the move and got no response. I was told originally on the phone that they packed everything for us. April 25th was the first time, again 2.5 weeks prior to move, that I was told we had to pack boxes. That was 1 week prior to us having our baby. So we get to the day before the move with no communication. I get a call at 8pm telling me they finally added in the inventory and it would change to $12,000! We had to be out the next day as we were selling our home. While on the phone, I gave the guy an earfull about how I had asked multiple times about the increase (a few calls to them as well) and they decide to bring this up when I have no other choice. He proceeded to tell me that he would keep the original price and let the individual that comes to pick up the materials give the final price. The next morning at 10am they show up. He took a quick look and said it would in fact $12,000. I told them there was no way I was paying that since I looked into a Uhaul and it was $2,500 to do it myself. I did book Uhaul just in case and have that as well. The booking company told me verbally on the phone it would be $10,000. I agreed verbally to that number and they started loading my stuff. After the truck was loaded at about 5pm, I was directed to sign their contract. It was now $11,000. The person was in a rush and I had no time to read the contract and had no choice but to sign since they had all my stuff. In the hand signed contract I was under the impression to add in the closing date for our move date. I was never informed that there was a "30 day window" to get our stuff. When they dropped our stuff off finally, we had many large items broken. Even by their standards at .60/pound it was over $300 worth. I got an email today they would cover $94 with no explanation. NEVER USE THIS COMPANY!
Move Date:
Sep 05,2023
From:
Indianapolis, IN
To:
Miami Gardens, FL
Move
Cost: $11000