Charter Van Lines Inc Reviews

Had a wonderful experience with these movers. They were prompt, professional, and handled all my belongings with care. They wrapped everything securely and made sure noth ... Read More Had a wonderful experience with these movers. They were prompt, professional, and handled all my belongings with care. They wrapped everything securely and made sure nothing was damaged during the move. The team was friendly and helpful, and they also assisted with some last-minute packing. The cost was fair and matched the quote.

I recently had a very disappointing experience with Charter Van Lines Inc. and feel compelled to share it to help others avoid the same issues.Unprofessional Conduct: The ... Read More I recently had a very disappointing experience with Charter Van Lines Inc. and feel compelled to share it to help others avoid the same issues.Unprofessional Conduct: The movers arrived 30 minutes late, were not in uniform, and used an unmarked rental truck, which raised serious concerns about the legitimacy of the service. They pressured me to proceed with the move without a proper explanation of additional charges.Miscommunication: Upon arrival, the movers informed me that I needed additional packing, long carry, and space, which was not communicated during the initial agreement. They claimed I had 17 more boxes than estimated, leading to unexpected and unjustified costs.Increased Charges: The cost of the move was suddenly quoted to be $1,800 more than the initial estimate. The on-site person used a piece of paper and an iPhone calculator to quote this amount, which was highly unprofessional and inconsistent with the initial estimate provided.Lack of Response: Despite my multiple attempts to resolve these issues and request a refund for my deposit, I have not received a satisfactory response from the company. The service provided did not meet the expectations set forth in our agreement, and the additional charges were not communicated clearly or professionally.Overall, I am extremely dissatisfied with the service provided by Charter Van Lines Inc. and would not recommend them based on my experience.

Anthony and William were a joy to work with. They were cheerful, friendly, and made the move enjoyable! I would definitely use them again and pay extra for their service. ... Read More Anthony and William were a joy to work with. They were cheerful, friendly, and made the move enjoyable! I would definitely use them again and pay extra for their service. They're the best!

It was crazy hot when we moved, but those Charter Van Lines Inc movers barely broke a sweat. Their amazing coordination and ability to stay calm in super-hot conditions m ... Read More It was crazy hot when we moved, but those Charter Van Lines Inc movers barely broke a sweat. Their amazing coordination and ability to stay calm in super-hot conditions made the move go really smoothly.

I was very impressed with Charter Van Lines Inc from start to finish. From my initial inquiry with the company to the final delivery of my belongings, everything was hand ... Read More I was very impressed with Charter Van Lines Inc from start to finish. From my initial inquiry with the company to the final delivery of my belongings, everything was handled with efficiency. They responded to my questions and requests promptly and professionally, and provided me with a clear and comprehensive quote that explained the scope and cost of the service. They also kept me updated throughout the process, and notified me of any changes or delays. They delivered on their promises.

Since I was so delighted with Charter Van Lines Inc, I almost wanted to move again just to spend more time with them. Since I was so delighted with Charter Van Lines Inc, I almost wanted to move again just to spend more time with them.

Although I typically don't write reviews, Charter Van Lines Inc exceptional moving services and customer support prompted me to share my experience. When I relocated from ... Read More Although I typically don't write reviews, Charter Van Lines Inc exceptional moving services and customer support prompted me to share my experience. When I relocated from TX to FL, I utilized Charter Van Lines Inc initially. Everything proceeded seamlessly, commencing with the initial phone discussion with James, who provided a detailed explanation of each stage using straightforward language. Everything went great.

When I hired Charter Van Lines Inc to help with my recent move, they exceeded my expectations. Their meticulousness and extra precautions ensured that my belongings arriv ... Read More When I hired Charter Van Lines Inc to help with my recent move, they exceeded my expectations. Their meticulousness and extra precautions ensured that my belongings arrived at their destination in one piece. They even marked each box and piece of furniture to make it easier for me to unload and set up in my new home. There were a couple of minor issues with the transfer, but Charter Van Lines Inc still went out of its way to make sure I was satisfied.

The most incredible part was lugging a 72-inch sofa up a twisting, narrow stairway. The movers covered all of my furniture. Excellent decision. A highly motivated and exc ... Read More The most incredible part was lugging a 72-inch sofa up a twisting, narrow stairway. The movers covered all of my furniture. Excellent decision. A highly motivated and exceptionally talented movers.

My dressers and refrigerator were delivered undamaged to my apartment! I could not be more grateful to the movers for coming in the same day and delivering my things. The ... Read More My dressers and refrigerator were delivered undamaged to my apartment! I could not be more grateful to the movers for coming in the same day and delivering my things. They charged me a reasonable price as well. Fabulous experience!