On Oct. 29, 2016, the owner of Freedom Moving, Tyler John Hood, came to our home with two of his employees and helped us move into our new home. Upon further inspection m
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On Oct. 29, 2016, the owner of Freedom Moving, Tyler John Hood, came to our home with two of his employees and helped us move into our new home. Upon further inspection my wife realized that her jewelry, credit cards, and other valuable items were gone. We contacted the owner and he promptly responded by saying that he would return all items and do anything possible to make things right. A month after the move we discovered that some of the items that had been returned were damaged or missing parts (broken gold necklaces with missing links, dented refrigerator door, scratched/broken furniture) and we also realized that items were missing from our garage (power tools, two new washer hoses, new moving straps). Tyler was notified by text, but he was indifferent to our situation by first denying that anything was stolen and then saying that it was too late to claim any losses (one month after). Ultimately, Tyler refused to assist us in any way and denied us the right to receive an insurance claim form. We disputed the charges on the credit card that we used to pay for his services and he responded by harassing us and referring to us as frauds, thieves, liars and con artists. At this juncture we are asking for a settlement of $1,100 (the difference between the cost to repair/replace damaged/stolen items ($2,000) and what was charged for the service(-$700)). Our advice to anyone reading this review is to make sure that you keep a record of any valuable items in your home and don't trust anyone, even if they have five star reviews on Yelp. Also, if this has happened to you, you have 9 months to file a claim with the company's insurance. You should keep all of the damaged items and report any theft to the proper authorities (police, public utilities commission) as soon as possible.
Move Date:
Aug 30,2023
From:
Los Angeles, CA
To:
Los Angeles, CA
Move
Cost: $700