GM Van Lines Reviews

Not a trustful company! First they send me the quote (1.5k) and them 1 week later called me back for a discount and I accepted. They packed everything without saying anyt ... Read More Not a trustful company! First they send me the quote (1.5k) and them 1 week later called me back for a discount and I accepted. They packed everything without saying anything. When they arrive at destitution, they charged me the double because was more boxes than the quote and would not unload if I didn't pay. I said its was because 1 day before they asked me to removed everything from the dressers (19 drawers total). Even that, they Must Say That when they start the packing and not after the moving. They called the owner/manager, very rude guy. Said he would give me a discount for 500$ would send by Zella. I also did a complain that they broke my desk. Sent email and called multiples times and never heard anything back, only to send the invoice.

The move into our new place was handled with precision. Each item was carefully placed in its respective room, with the utmost care and attention to detail. A brilliant j ... Read More The move into our new place was handled with precision. Each item was carefully placed in its respective room, with the utmost care and attention to detail. A brilliant job indeed.

STAY AWAY!!! Their workers hit a sprinkler in my building ONE HAS PAID US BACK!! ALL THE FLOORING OF THE APARTMENT WAS DESTROYED. THEIR INSURANCE WONT COVER THE DAMAGES. ... Read More STAY AWAY!!! Their workers hit a sprinkler in my building ONE HAS PAID US BACK!! ALL THE FLOORING OF THE APARTMENT WAS DESTROYED. THEIR INSURANCE WONT COVER THE DAMAGES. NO ONE GIVES US AN ANSWER!! They pass from 1 insurance company, to the next, to the next! This is probably the worst company ever. Then when you call you have to get through their receptionists which all act as wannabe security guards, probably protecting the owners from all the issues they have! MY WHOLE APARTMENT WAS DESTROYED AND THEY SAY SORRY. THE GUYS IN THE PICTURES ARE THEIR EMPLOYEES! THE MOVERS!! HORRIBLE COMPANY!!! Imagine this happens to you?! All your belongings wet, the flooring ripped out. All the flooring ripped out! and all they say is sorry!!! My building responded the day of the damage. I guess it’s the receptionist pretending to be working who is answering this post. STAY AWAY!!

BEWARE-Total SCAMMERS! This company is fraudulent, dishonest and negligent. DO NOT USE - ABSOLUTELY TERRIBLE! BEWARE-Total SCAMMERS! This company is fraudulent, dishonest and negligent. DO NOT USE - ABSOLUTELY TERRIBLE!

BEWARE-Total SCAMMERS! Very disappointed with this company. This company is fraudulent, dishonest and negligent. DO NOT USE - ABSOLUTELY TERRIBLE! BEWARE-Total SCAMMERS! Very disappointed with this company. This company is fraudulent, dishonest and negligent. DO NOT USE - ABSOLUTELY TERRIBLE!

A smoky aroma greeted us upon their arrival!!! They also broke my nightstand and left a mess of plastic wrap around the house for me to clear up. Refrain from using this ... Read More A smoky aroma greeted us upon their arrival!!! They also broke my nightstand and left a mess of plastic wrap around the house for me to clear up. Refrain from using this company; you will be very disappointed with the outcome.

When I complained, the firm said I'd have to pay extra if I wanted them to pick up the goods they'd neglected. They will double their original price be warned! Pathetic! ... Read More When I complained, the firm said I'd have to pay extra if I wanted them to pick up the goods they'd neglected. They will double their original price be warned! Pathetic!

Terrible Company damaged my furniture . They also came 8 hrs late. Do not trust these people!!!!!!!! Terrible Company damaged my furniture . They also came 8 hrs late. Do not trust these people!!!!!!!!

- Movers arrived 1.5 days late - Under estimated our house hold goods, many items wouldn’t fit in the truck. That caused us getting a storage unit 5 hrs away from our ... Read More - Movers arrived 1.5 days late - Under estimated our house hold goods, many items wouldn’t fit in the truck. That caused us getting a storage unit 5 hrs away from our destination. - We had to disassemble many items to help speed up time. - The company broke countless items(10+) - Upon delivery, movers just dropped and left despite the assistance and assembly support we paid for. - Missing items. Overall, this was the WORST move I’ve done and I spent a career in the Army dealing with their movers. But I wish for them in this case. I didn’t even want to file an insurance claim, I just wanted that experience over…

Trish was so nice and I went with them based on that. She seemed thorough and agreed to the timeframe for the move. The packers are not packers. They shoved fragile item ... Read More Trish was so nice and I went with them based on that. She seemed thorough and agreed to the timeframe for the move. The packers are not packers. They shoved fragile items in with heavy things. Lampshades with heavy things not wrapped. They broke three plates and not sure what else yet as I’m still unpacking. I should have used Clover like I have in the past. They pack and unpack everything. I didn’t think to ask about unpacking. I just assumed they would do that as that’s what white glove service is. The movers were nice at times and rude when I questioned the bill at the end. It wasn’t what Trish estimated. She blamed the change in start time on their dispatch dept. Not my problem. They said my pack and move wouldn’t take as long as I said. I know my stuff and was right. Because they didn’t arrive until 12:30pm (supposed to be 9am) they didn’t get moved out until after 5pm. They arrived at my new building just before 6pm when the elevators and loading dock was closing. Luckily I got my building to stay open to let them move me in last night. They dropped it all and left. I heard them complaining about me in the garage. I would absolutely never, ever use them again under any circumstances. They moved something that wasn’t supposed to go and now I have to find another company to move it back to my old place in order to get my deposit back. I never write bad reviews, but I had to because this was an absolute nightmare experience. DON’T USE GM VAN LINES.