This company is terrible. They also hide the fact that additional fees will occur if you choose to have the movers pack your stuff this is often very expensive. For insta
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This company is terrible. They also hide the fact that additional fees will occur if you choose to have the movers pack your stuff this is often very expensive. For instance $100 just to pack a TV. The movers will also charge a stair fee of $75 for 7 steps. Whatever quote they give you assume it is inaccurate. Then the movers show up you are left at the mercy of the mover. You can either pay the extra or send them away and be forced to figure out another moving situation. They also nickel and dime you. If you want an exact pickup time they charge an additional $500. If you choose the 3 day option you may get a phone call like I did that said we will pick you up in an hour. Which I wasn't available for so I had to turn them down and they arranged a different time. This company is also a middle man. When things go wrong they are of little help as they need to actually speak with the company that's doing the pickup/delivery. If you call to ask for an update they have to call the driver and they may or may not get back to you. They are not great at communicating also. After about 2 weeks of waiting for my stuff I got an update from the driver not them. Telling me they would be there tomorrow. They then did tell me there was an issue with the truck but no one updated me when the truck was fixed. I had to call them back to get an update. They said they would call me back. They didn't. I called again and spoke with a rude and condescending ""manager,"" who didn't even listen to my situation before giving the generic answer, ""every customer gets 2 updates."" When they did get in touch with the driver they gave me a 3 day window of when they would arrive. I then received a phone call 2 days later from the company saying my stuff will be there in an hour. This phone call came at 630am. Also, because they are a middle man they take no accountability for the actions of the movers they hire. For instance when the movers damaged my door they sent me the contact info for the moving company. Also the movers they hire are rude. The movers blamed me for the damage to the door, ""well you wanted the furniture in that room."" DO NOT USE THIS COMPANY.
Move Date:
Aug 15,2023
From:
Buffalo Mills, PA
To:
Lake Butler, FL
Move
Cost: $33695