Prime Line VanLines LLC Reviews

This company is a scam!! We provided Prime Line a detailed inventory list for our move. Prime Line gave us a reasonable quote. When the sub contractor showed up they ... Read More This company is a scam!! We provided Prime Line a detailed inventory list for our move. Prime Line gave us a reasonable quote. When the sub contractor showed up they had the wrong inventory list and our quote literally tripled. Prime Line customer service supervisor told us “company policy is to never give a refund, so good luck getting one.” We were then told the piece counts we provided meant nothing , only the square footage of space. They intentionally ask for piece count of items knowing the pieces will not fit into the allocated square feet of space on the truck. Moving our home was never going to fit into 700 square feet and Prime Line knew that from the start. This company baits you into a contract they will never fulfill. They do it on purpose and it starts at the very first contact. DO NOT USE THIS COMPANY

Horrible experience with them with my recent move. I will never recommend them to anyone. They initially quoted me according to the inventory, but when they came to pick ... Read More Horrible experience with them with my recent move. I will never recommend them to anyone. They initially quoted me according to the inventory, but when they came to pick up the stuff for moving they said the number of items are way higher than their initial estimate. This was even when the number of boxes were lower than what was in the inventory the first time. Although, I would give kudos to the people who picked up and dropped off the stuff (people from different companies) as they went above and beyond in giving a good service. But, dealing with this company is very stressful.

They will pass off your contract and when they charge you extra say that not help you. When said new company doesn't deliver on time or contact you for weeks till almost ... Read More They will pass off your contract and when they charge you extra say that not help you. When said new company doesn't deliver on time or contact you for weeks till almost a month tell you they can't do anything.

Worst moving company ever! Quoted me $3000 and charged me $6500 when they picked up my things after I made a deposit. They get you when you’re backs against the wall th ... Read More Worst moving company ever! Quoted me $3000 and charged me $6500 when they picked up my things after I made a deposit. They get you when you’re backs against the wall then after they give you a delivery date they give you a generic answer when you ask for an ETA 7-14 days. Never gave me an ETA! The worst!!!

This COMPANY IS FAKE. Be aware. They literally charge you double what any other company will charge you, then they subcontract their work out and they get paid half of ev ... Read More This COMPANY IS FAKE. Be aware. They literally charge you double what any other company will charge you, then they subcontract their work out and they get paid half of everything the actual moving company is charging. THEY’RE crooks and scam ARTIST. Someone else please report this business to the FBI. They’re literally ROBBING PEOPLE without notice. READ THE REAL reviews folks. They’re CROOKS!

Horrible worst people I have ever dealt with. Liars, Con Artist, will not do anything but try to get more and more of your money. Nothing went as promised ... Read More Horrible worst people I have ever dealt with. Liars, Con Artist, will not do anything but try to get more and more of your money. Nothing went as promised

**I am hoping to update this when they finally contact us and when we make the move if nothing to stolen or damaged** (only 2 stars not 1 because I am hoping they will re ... Read More **I am hoping to update this when they finally contact us and when we make the move if nothing to stolen or damaged** (only 2 stars not 1 because I am hoping they will resolve this!)My husband and I are moving from Utah to Florida. We contacted this company and they seemed reliable and we wrote up our contract. Some things to note.-we saw some negative reviews pop up about them arriving and up charging by thousands. Their box size is 1 x 1 x 1 feet. Not a typical moving box. So our original moving quote was 30 boxes which we have but it’s 30 small boxes. This would be 30 cubic feet. Our normal tubes you can buy at any store gets us to 120 cubic feet.-we have tried to call multiple times to update our quote so they cannot charge us an insane difference. Each week they say someone will call and no one will. They originally said someone will call 3-5 days before the move. This way you are out of the 7 day out cancelation fee.-we stated we have a large sectional couch and it was marked as a 3 seater couch so that will be an up charge.-we were told we could get a full cash refund as long as we cancel before the 7 days out. They then said that isn’t true we can only get a credit to use with them

Going from a modest-sized condo to a cottage was a breeze. They expertly packed my artwork, books, and kitchenware, using proper padding and sturdy boxes. The unloading p ... Read More Going from a modest-sized condo to a cottage was a breeze. They expertly packed my artwork, books, and kitchenware, using proper padding and sturdy boxes. The unloading process was just as smooth, and they even put my furniture back together. Great job, guys!

The crew was not only polite but also right on time, and they handled our heavy oak dining table with the utmost care. We're really impressed by your professionalism and ... Read More The crew was not only polite but also right on time, and they handled our heavy oak dining table with the utmost care. We're really impressed by your professionalism and attention to detail!

It was my first time moving with them, and it went perfectly fine; the movers were all on the role, packed and dragged things quickly, and William kept me in the loop fro ... Read More It was my first time moving with them, and it went perfectly fine; the movers were all on the role, packed and dragged things quickly, and William kept me in the loop from start to end.