This is by far the worst company I have ever had dealings with! Moving halfway across the country is stressful . To alleviate that stress, we decided to hire a profession
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This is by far the worst company I have ever had dealings with! Moving halfway across the country is stressful . To alleviate that stress, we decided to hire a professional team to pack and move us. My husband read tons of reviews and finally decided on United Regions Van Lines. We have now determined that all the "5 star" review are fake and paid for.
Our first call was to a sales representative by the name of Philip. We did a video call walk through to get a detailed account of all our belongings to determine how many cubic feet would be needed for our move. Philip also sold us on their "white glove" service. He explained that professional packers would come in and carefully wrap and pack all our belongings for us (Worst mistake ever, but I'll get to that later). We accepted the offer, set the date, signed the contract, and paid the deposit.
From then on the communication was atrocious. QC was supposed to call us a week prior to pack/pickup date. This never happened. We left several voicemails the went unreturned. Several emails were sent to Philip, also unreturned. One day prior to pack/pickup, Lisa called my husband to gouge him for another $2K. Ok, fine. Money paid.
Day one of packing/pickup, no one shows up. No calls. We called several times but couldn't reach anyone. Day two rolls around and we're finally able to get a hold of Carin, a supposed manager, at United Regions Van Lines. She charms us with her wit and sarcasm and assures us that our house is only a one day job and that the crew and driver will show up on day three to do everything start to finish. Ok, great. So, day three comes and surprise surprise! No crew, no driver. This is a Sunday you see, so the office is closed. Day four, We are now outside of the contracted dates. By this time we are very anxious. We have to be out of the house completely by the next day. Finally get a hold of Carin again and she apologized for the inconvenience buy says that the driver and crew will arrive at our house shortly.
Now here is where things really start to go south. I stay at the hotel with the kids and the dog to ensure that we will not be on the way. My husband meets the driver, Russell, who informs him that he doesn't have a crew to "White Glove" pack us. But not to worry, one is being put together as we speak. As random people start to show up to our house, my husband hears them introducing themselves and referencing the daily work ad from Craigslist. Ok.... so I'm guessing these are not professional packers. Nope, not at all.
When my husband sees the first person take out a kitchen drawer and dump it in to a GIANT clothes box, he starts to panic. This is not "careful packing". Russell is nowhere to be found so my husband tries to be everywhere at once to instruct the packers on how to pack. This does not work well.
My husband, trying to keep me from losing my mind, doesn't tell me that our personal belongings have been treated in such a way.
17 days later, our belongings finally arrive! Yay!!! But wait, please hold your enthusiasm until you see the condition of which your things have arrived.
Oh. My. Goodness.
Absolute and utter disarray. Everything in giant boxes that I can't even reach the bottom of. It literally looks like a box was placed at the end of a counter and someone used their arm to just Swipe/slide it all down to the end and into the box.
Broken perfume bottles, shampoo spilled all over everything, bars of open soap, jewelry, all just mashed into a giant box.
My king size platform bed broken into pieces, unrepairable pieces. All the hardware for my children's beds is gone. My L shaped desk has been destroyed.
Do you want to know the best part? The "customer service" person from United Regions Van Lines laughed at me and told me to file a claim. No concern, no accountability.
If I could give this company ZERO stars I would. DO NOT GIVE THEM YOUR BUSINESS. You will regret it.
Move Date:
Sep 01,2023
From:
Pelham, NH
To:
Great Mills, MD
Move
Cost: $25630