United Regions Van Lines Reviews

I shifted from South Carolina to Colorado. My items were gathered on 7/15 and made it by 7/23. I was pleasantly surprised with no added costs or mishaps. Their quote was ... Read More I shifted from South Carolina to Colorado. My items were gathered on 7/15 and made it by 7/23. I was pleasantly surprised with no added costs or mishaps. Their quote was spot-on, their client relations were top-tier, and the moving crew was outstanding! Over the years, I've relocated multiple times, and this experience with URVL stands out as one of the most seamless.

Moving from California to New York was quite a stress-inducer for me. The ever-present parking woes, coupled with the limitations of my building's petite elevator, made m ... Read More Moving from California to New York was quite a stress-inducer for me. The ever-present parking woes, coupled with the limitations of my building's petite elevator, made me apprehensive about moving my bulkier furniture. Additionally, punctuality was paramount since I had my move-in day meticulously planned and didn't want any setbacks. Thankfully, the URVL crew stepped up brilliantly, handling every challenge with professionalism and efficiency. I can't thank them enough for making my move smoother than I ever imagined.

During our move, I was especially concerned about my vintage record collection. I've spent years gathering rare albums, and they're irreplaceable. I made a special mentio ... Read More During our move, I was especially concerned about my vintage record collection. I've spent years gathering rare albums, and they're irreplaceable. I made a special mention of this to the URVL team. To my surprise, one of their crew members shared the same passion for vinyl. He took it upon himself to pack each album with extra care and even recommended a few titles for me to hunt down. I've never had a move where I ended up discussing music for half an hour! Truly a personalized experience.

I had a last-minute job transfer and needed to move ASAP. I reached out to United Regions Van Lines and was pleasantly surprised at how accommodating they were. They sent ... Read More I had a last-minute job transfer and needed to move ASAP. I reached out to United Regions Van Lines and was pleasantly surprised at how accommodating they were. They sent over a crew within two days, and everything was handled flawlessly. Kudos to the team for making a stressful time easier!

When I booked URVL, I was unsure since I had some delicate antiques. But the crew was incredibly considerate. They wrapped each item meticulously and provided custom crat ... Read More When I booked URVL, I was unsure since I had some delicate antiques. But the crew was incredibly considerate. They wrapped each item meticulously and provided custom crating for the most fragile pieces. Upon arrival, all my items were in the exact same condition as when they left. Peace of mind achieved! Thank you, URVL.

If you want your things moved and abused, load your truck at 1am outside of your quoted pickup window, and delivered in an Untimely manner, these are the movers for you! ... Read More If you want your things moved and abused, load your truck at 1am outside of your quoted pickup window, and delivered in an Untimely manner, these are the movers for you! They told us when they were coming and moved that time twice to different days when we had flights booked which we had to move resulting in $1K fee to do so, with no reimbursement from the movers. The second time they showed up at 1am to pickup our things when my husband had to leave for the airport at 4:30am so he was up over 24hrs. The movers that showed were foreign and spoke in their native tongue to each other to exclude him. Super professional (said sarcastically). Then our things sat for 20 BUSINESS days. And were delivered on the 26th BUSINESS day narrowly making the 31 BUSINESS days they try to throw on your bill of lading and is NOT stated on your quote. BEWARE of your initial quote. They will blow so much sunshine and sound like the best movers ever then when you have no choice they bait and switch. For example, they don’t check if they can fit the moving truck to your new home until they are delivering and if they can’t and have to downsize, you have no choice but to foot $1500 to get your stuff. United you can do so much better. If you don’t have the system to check it, buy one. She was more helpful than anyone in customer service. Every single person is an “oh well you signed it” attitude. Stuff showed is hard rubbed by something metal, kids beds busted, huge slice in our zero turns seat, missing side of our smoker, busted totes. Your things will be well cared for! pickup was outside quoted Wednesday-Friday pickup as they arrived at 1am on SATURDAY. Loading was 1am-4am at which point my husband ran to the airport to catch his flight. Reimbursement of $250 was for the 2ND time we were forced to move flights. We are a family of 5. We had flights originally scheduled for Thursday as Phillip had told me they would most likely be picking up Wednesday as they liked to stay away from weekends. It cost $1000 to switch flights for the 5 of us to Friday. I have receipts. Thursday comes, 12pm-2pm passes, no calls. We called you. Found out there was a “delay” and they wouldn’t be coming. Called Lisa in hysterics and got $250 to pay for just my husbands flight to be moved to stay back to meet them while I flew Friday with our 3 small kids. We advised the 18 wheeler could fit bc our 45ft trailer that is 14ft high was delivered and parked successfully the week prior and owners on the land had had their belongings delivered by 18 wheeler previously. We are not pursuing any claims with the claims department because we are so exhausted by this experience and I would get penny's (.60 cents/a pound) which matters when talking about a $5000 mower, rather than what something is worth. The time to have rectified this would have been receiving the $1000 off the first time we had to move our flights instead of $250 the second time when talking about a $13K move. Our home was sold and the new owners were waiting to move in and flights were ready to be boarded. 1am wasn’t agreed upon, we were bullied into it because we had no choice or else we would have had to move flights a 3rd time. This is a warning for any others that may think to use this business.

I recently sought out URVL for their storage solutions as I'm heading abroad for an extended period. I was genuinely impressed by their diverse range of unit sizes – an ... Read More I recently sought out URVL for their storage solutions as I'm heading abroad for an extended period. I was genuinely impressed by their diverse range of unit sizes – an unexpected yet delightful choice spectrum. Their interpersonal skills truly stand out; the customer service is impeccable. What left a lasting impression, though, was the pristine condition of their storage areas. It's reassuring to know my belongings are in such capable and clean hands with URVL.

Absolutely amazed by my recent move with United Regions Van Lines! Their team displayed top-notch professionalism and genuine courtesy throughout the relocation. They too ... Read More Absolutely amazed by my recent move with United Regions Van Lines! Their team displayed top-notch professionalism and genuine courtesy throughout the relocation. They took exceptional care of my belongings and made sure I felt at ease the entire time. I wouldn't hesitate to recommend them. If you have a move on the horizon, these are the experts you'd want by your side. Their dedication and service quality are commendable!

This has to be the worst moving company out there, my entire coin collection was stolen from their warehouse, some furniture was broken. But the biggest thing is my coin ... Read More This has to be the worst moving company out there, my entire coin collection was stolen from their warehouse, some furniture was broken. But the biggest thing is my coin collection. That mysteriously disappeared it was loaded on a truck and didn't receive any of it.

Throughout numerous relocations in my life, United Regions Van Lines stands out as the premier moving service I've engaged with. Their professionalism shone brightly from ... Read More Throughout numerous relocations in my life, United Regions Van Lines stands out as the premier moving service I've engaged with. Their professionalism shone brightly from the beginning to the end, treating my possessions with unparalleled care. Their meticulousness in packing and transporting my items was truly commendable. Even when faced with a heavy rain on the moving day, they guaranteed my belongings remained dry and reached my new place in pristine condition. I wholeheartedly endorse their exemplary service for anyone considering a move.