Jul 03,2025
Our moving experience with American Choice Vanlines was a total scam and we want to warn everyone of their fraudulent and unethical behavior. We are a military family moving from CA to VA, and were originally quoted $15k for the move. After declining this quote since we would not be reimbursed that much from the military, the sales rep John A. continued to call and eventually "negotiated" a contract within the expected military reimbursement of $11k. He claimed the company would move us themselves, not broker out the job, and assured me the quote would not change as long as more items were not added to the move. Three days before the move took place, the QA manager Michael called and within minutes of talking to him he said the estimate was wrong, we would need a bigger truck, and it would cost $16k. We did not add any items, actually got rid of several large items that were on the inventory. We had a timeline to meet so we had no choice but to accept the increase. On the day of the move, the moving company (which was in fact brokered out to another company, despite what they told me), walked in and said they wouldn't touch anything because the estimate was too low and the move would actually cost $30k. Again, no items were added to the inventory but they claimed "bulky and fragile" items are an upcharge. I spent hours doing the initial inventory, measured all items, and disclosed everything. At no point was I warned that our estimate would more than double because of fragile and bulky items. I spoke with the manager, Sam, many times before accepting this contract, and she said my only options would be to sign the contract or leave half of our belongings behind. Obviously this is not really a choice- we had to be out of the house at a certain time and we could not leave half of the house behind. For claiming to be a "veteran owned company" that prides itself on taking care of military families, this should be a complete disgrace. It was a bait and switch operation in which I was lured into signing the initial contract, paid thousands of dollars on a deposit, then the contract continued to increase until the day of the move when we now had no choice but to accept the move in order to meet our timeline and not be out of the $6k deposit we had already paid. Trying to resolve these issues or reach anyone in upper management is impossible; they just closed this case without accepting any accountability or allowing me to speak to someone about these problems. I truly wanted to resolve this without reaching this point but they've left me with no other option so I hope this can help prevent others from falling victim to such a scam moving company.
Move from :
Carlsbad,CA
To :
Springfield,VA
Move Size :
4 Bedroom Home
Service Cost :
25000 USD
Mar 11,2025
When I hired these movers to relocate my office, they broke a bunch of stuff. Not even an offer to help with replacing the damaged items was made. As if my grievances weren't significant, they ignored them.
Move from :
Bethel,DE
To :
Perry,KS
Move Size :
3 Bedroom Home
Service Cost :
5800 USD
Mar 04,2025
This is a horrendous company, do not do your move with them. Scammed me put of thousands of dollars by promising one thing to me (for weeks they promised me they would move my whole house for 6k) now they show up and demand 12k to take my stuff and reminded me my deposit was nonrefundable so I better so it. Customer service told me to deal witb it and thar I had better start decided what I could live without before the movers left and took nothing (while keeping my deposit). They guys are bullies- don't do business here.I've been at my new place for a week sleeping on the floor because they said it will take a month to deliver my items, but when i booked they said they would be here the week I arrived.
Move from :
Decatur,GA
To :
Henderson,NV
Move Size :
3 Bedroom Home
Service Cost :
12000 USD