Apr 24,2025
To Whom It May Concern, I am writing to formally file a complaint against Amerisafe Moving Services regarding my recent experience with their company, which I believe involved deceptive business practices and misrepresentation of services. I initially contacted Amerisafe Moving Services for a household move and made it explicitly clear that I required a 26-foot truck to accommodate my belongings. I already had a reservation with Penske for such a truck, but the Amerisafe representative, Andrew, assured me that the company could provide the same size truck for approximately the same cost, with the added convenience of handling gas expenses and loading services. He emphasized that there would be plenty of space for my items based on the inventory I provided. However, I later discovered that I had been scheduled for only 998 cubic feet of truck space—far less than the capacity of a standard 26-foot truck, which holds approximately 1,700 to 1,800 cubic feet. This discrepancy was not explained to me at the time of booking. Instead, Andrew and the team minimized the size of my inventory items to make it appear that the smaller space would suffice, which was clearly misleading. Three days before my scheduled pick-up, I received a FaceTime call to review my items. Shortly afterward, I was informed that the price would increase significantly, despite having already paid a $2,010 deposit. It was during this interaction that I realized the full extent of the bait-and-switch tactics being employed. I was being forced to either agree to the last-minute inflated price or forfeit most of my deposit. In the end, I was refunded only half of my deposit ($1,005). This experience was both frustrating and unacceptable. I chose not to proceed with Amerisafe and canceled the vehicle transport I had also booked with them. Fortunately, I had already begun breaking down my furniture, which allowed me to pivot to another provider. Still, the ordeal was stressful and left me out a considerable amount of money. I believe Amerisafe Moving Services engages in fraudulent practices to secure business under false pretenses and then traps customers into accepting unreasonable terms or suffering financial loss. These tactics are not only unethical, but they may also be illegal. I request that a full investigation into this matter be conducted, and that Amerisafe Moving Services be held accountable. Furthermore, I am requesting a full refund of my deposit, as I did not receive the service promised to me at the time of booking. Buyers beware: based on my experience, I caution others to carefully vet this company before committing to any service.
Move from :
Albuquerque,NM
To :
North Augusta,SC
Move Size :
4 Bedroom Home
Service Cost :
5000 USD
Apr 08,2025
You will be asked to provide a list of items to be moved, yet the people they subcontract you out to reevaluate your items onsite using cubic feet making it impossible to defend yourself or prevent a huge price increase. I was given 2 pick up days despite living out of state and they refused to commit to a particular day until the night before. Delivery was 2-5 days we told them one day was impossible for us and we were reassured they would work with us. The work around was a 3 week wait unless we were free the day we told them was impossible. The men delivering spoke little to no English and refused to assemble the beds. There is a customer service line that is hostile and worthless....I was told by one person that they dont like British people or their accents and that he can say anything he wants to me as none of the calls are recorded. It was an astoundingly bad experience.
Move from :
Pahrump,NV
To :
Bakersfield,CA
Move Size :
1 Bedroom Home
Service Cost :
3400 USD
Feb 17,2025
When hiring movers, trust is essential, and they fulfilled all of their commitments. I had the best experience possible, my possessions were secure, and the procedure was expertly handled. I would absolutely utilize them once more!
Move from :
Los Angeles,CA
To :
White Hall,AR
Move Size :
2 Bedroom Home
Service Cost :
4900 USD
