Sep 05,2024
Move from : Granite Bay,CA To : Knoxville,TN
er, outsourcing my household move to StreamLine and my vehicle transport to an unknown private company without notifying me. Their lack of communication could have caused significant confusion and frustration. Charter Van Lines created two documents: one for my household items and another for my vehicle. I indicated in both that I would only be available until August 20th. Despite this, they failed to coordinate between the two services, leaving me in a ridiculous situation where they expected me to be available for my car after the 20th, which directly contradicted the information in the documents. This oversight shows a complete lack of attention to detail. Charter Van Lines contacted me at the last minute on a Sunday with minimal payment options for my household items. Thankfully, the driver accepted a Walmart money order, but this was the only smooth part. I had already paid $200 upfront but still needed to receive communication regarding my vehicle. After learning their truck had broken down, I had to scramble to book another company. Only after I secured a new service did a different driver show up unannounced, forcing me to cancel the backup plan. Despite clearly stating I would not be available after August 20th, Charter Van Lines ignored this crucial information and even accused me of lying. Because of their incompetence, I had to rely on friends to receive my car. On top of that, my household goods were delayed, and Charter Van Lines tried to justify it with their 10-day delivery window. However, the company handling the actual move, StreamLine, was professional and helpful, unlike the unprofessional behavior of Charter Van Lines. Charter Van Lines is unreliable, deceptive, and fails miserably at communication. They pass work to third-party companies without informing customers and then try to cover it up. Their reviews appear suspiciously polarized, with primarily 5-star and 1-star ratings, raising questions about their authenticity. If you're looking for a reliable moving service, avoid Charter Van Lines at all costs.
Move Size : 1 Bedroom Home
Service Cost : 5500 USD
Aug 01,2024
Move from : Friars Point,MS To : Rock River,WY
I recently had a very disappointing experience with Charter Van Lines Inc. and feel compelled to share it to help others avoid the same issues.Unprofessional Conduct: The movers arrived 30 minutes late, were not in uniform, and used an unmarked rental truck, which raised serious concerns about the legitimacy of the service. They pressured me to proceed with the move without a proper explanation of additional charges.Miscommunication: Upon arrival, the movers informed me that I needed additional packing, long carry, and space, which was not communicated during the initial agreement. They claimed I had 17 more boxes than estimated, leading to unexpected and unjustified costs.Increased Charges: The cost of the move was suddenly quoted to be $1,800 more than the initial estimate. The on-site person used a piece of paper and an iPhone calculator to quote this amount, which was highly unprofessional and inconsistent with the initial estimate provided.Lack of Response: Despite my multiple attempts to resolve these issues and request a refund for my deposit, I have not received a satisfactory response from the company. The service provided did not meet the expectations set forth in our agreement, and the additional charges were not communicated clearly or professionally.Overall, I am extremely dissatisfied with the service provided by Charter Van Lines Inc. and would not recommend them based on my experience.
Move Size : 3 Bedroom Home
Service Cost : 6740 USD
Aug 20,2024
Move from : Franklin,ID To : Decatur,NE
WHATEVER YOU DO - DO NOT USE THIS COMPANY! THEY WILL GIVE YOU A LOW QUOTE AND WHEN THEY COME AND PICK UP YOUR STUFF THEY WILL ALMOST DOUBLE THE AMOUNT. IF YOU DO NOT PAY IT THEY WILL NOT PICK UP YOUR STUFF. ONCE THEY HAVE YOUR STUFF, THEY WILL REFUSE TO TELL YOU WHERE YOUR STUFF IS BEING KEPT OR THEY WILL GIVE YOU ADDRESSESS THAT DO NOT EXIST. THEY WILL NOT COMMUNICATE WITH YOU OR THE BROKER UNLESS YOU CONSTANTLY CALL THEM, AND THEN THEY WILL LIE TO YOU AND TELL YOU IT HAS BEEN SHIPPED WHEN IT HAS NOT. WHEN YOU GIVE THEM A DELIVERY DATE, THEY WILL TELL YOU THEY HAVE 21 BUSINESS DAYS AFTER THAT DATE TO DELIVER IT TO YOU. THEY WILL BROKER YOUR MOVE OUT TO SEVERAL PEOPLE AND NO ONE WILL OWN UP TO ANYTHING. WHEN YOUR DELIVERY IS FINALLY MADE AND YOU ARE MISSING ITEMS AND HAVE DAMAGE, YOU WILL PUT IN A CLAIM AND THEY WILL NEVER CONTACT YOU AGAIN. DO YOURSELF A FAVOR AND MOVE YOURSELF!!
Move Size : 2 Bedroom Home
Service Cost : 4980 USD