May 12,2025
Wrong moving company ever! Please do yourself a favor and do not use them! They are liar and have no respect for customers and your items. We discuss and agree several times the pickup and delevery date. They pickup one day late. The delay put us behind on our moving process. They make us sign a contrat in a hurry the morning of pickup with different termes that changed the delivery date (unknown to us). We received our moving truck 5 days later than we expected and discussed. Everytime we called they did not know where our truck was. Customer support was not listening us. During delivery, some boxes fall from the truck. We had several items broken. Now going thought the paintfull claim process in hope to get a little bit of money back..
Move from :
Little Rock,AR
To :
Phoenix,AZ
Move Size :
3 Bedroom Home
Service Cost :
13000 USD
Jan 16,2025
Extensive damages to our furniture and boxes: antique furniture that is completely damaged that was wrapped when put on the truck and unwrapped when arriving, antique bed frame (unwrapped) with poster snapped in half and taped together, missing boxes, mattresses and box springs either unwrapped (I was told they would be wrapped when they arrived at the warehouse) or the wrapping was ripped exposing the mattress, missing section of a desk, missing pieces of a drafting table and Adirondack chair that was loaded intact that at some point were taken apart and now are unusable, a reclining chair that is now broken, wood furniture that was simply taped together causing damage to the furniture as well as the finish, pieces of furniture that clearly fell off and were put into our children's plastic bin of clothing by someone. Virtually every piece of furniture has some damage to them, even those that were blanket wrapped-and many of the blankets had tears in them as well, exposing the furniture underneath. Nearly ALL boxes were smashed and damaged, and we are missing boxes that contained precious heirlooms. We expect a few things to go wrong, but not to this extent. Also, the driver of the truck bullied us into signing lading form & attempted to hold our furniture hostage when we were upset about the state of the items. He then left without us being able to go through the inventory together (we did not sign). Even he acknowledged that the loading of the truck was unprofessional. Cita has not returned our phone calls now & has repeatedly not given us forms to fill out a claim after saying they would. They showed up significantly late to pick up the furniture and under prepared (not enough room in the truck or covers for the bedding) despite knowing the size of our order (having received half of the down payment). We have over 200 photos of damaged goods, which can be seen here: We want a full refund as the service was horrible.
Move from :
Kansas City,KS
To :
Fort Lauderdale,FL
Move Size :
2 Bedroom Home
Service Cost :
21000 USD
Jan 16,2025
I had only a few weeks to plan my move to my second-floor apartment, but Mark and his teammates made it easy and stress-free. They were very professional and organized, and they worked efficiently and smoothly. Jonathan even put rugs on the floor to prevent any scratches or damage. The service was great value for money, and they showed up on time as promised.
Move from :
Preston,ID
To :
North Providence,RI
Move Size :
2 Bedroom Home
Service Cost :
3750 USD