Aug 04,2025
Pick up people were decent. After that they were terrible. Boxes were upside down and tore up. A dryer and BBQ grill were dented and smashed. The claim process is ridiculous. The delivery guys smelled like pot. The truck was loaded in the wrong order. Would never recommend this company
Move from :
Urbana,MO
To :
Lecanto,FL
Move Size :
2 Bedroom Home
Service Cost :
3400 USD
Jul 09,2025
They lied to me to overcharge me and then when I tell them their employees lied, they did nothing to alleviate the situation. Originally, when I first called for an estimate and to request a move date well in advance, they said I was getting a great deal because I am scheduling it so early. They charged me 500 for the deposit and said it'd be another 1000 the day of move in. 500 when they pick up, 500 when they drop off. They said they will do this all on the same day, pick my items up, wrap what is necessary and drop it off, and take away any packaging they used. I was told the price can change if I ended with more than what I stated. Not only did I not have more, but I had actually taken off a double full sized bunk bed, which would obviously save a lot of room. Well, they called me about a week before the pick up date and went back through all my belongings with me. I don't know the exact sqft of the chair in my dining room and the toy box my son has, etc. So, because we can't get an exact size for all my things, the lady says, I'm gonna go ahead and send out a bigger truck. We'll need an extra 200 for your deposit, but don't worry. Once they pick up, THEY WILL ONLY CHARGE HOW MUCH SPACE WAS USED AT THAT TIME. Not the size of the truck sent. Now of course I think that's weird, but that's not my business. I'm only worried about the fact that I have basically 3 rooms worth of stuff to move and only one bed. So that's very seldom compared to what I'm sure they typically see. On the day of pick up, I basically took a quarter of the truck space. They not only tell me they don't charge by the space used, but by what truck size they bring, but that it's gonna be even more now because they have to cover my things with protective packaging. In the contract, that is just part of it. I'm not supposed to get charged for that, but I tell them just don't package it then. The only thing that I'd worry about is the TV and that'll only be 25 dollars. They said well my manager would be upset if we don't cause the liability. So, now I'm at 2000 dollars spent, they told me I could pay through ACH which is how I paid the deposit, but on the day of, of course, they told me no, you need cash or venmo. Well, I don't just have that kind of cash ready since it was last minute so venmo it is. Well, if I pay through venmo they charge a fee. So, now I'm paying even more at this point, it's just ridiculous. By the time they start loading my things, it's hours after they were supposed to be there, it's a Saturday and I was told they'd do pick up and delivery Saturday. The day of they tell me we'll deliver Sunday or Monday. Monday comes, no word. I call and they said we have 10 business days to deliver. Not one person ever told me that, I read through the contract so many times and that is nowhere in it. Now I'm in a whole different state across the country with my 8 year old and puppy with nothing but a roof over our heads, thank goodness for that, at least. I fight and argue and call and call and they will not do anything for me. They lied left and right, misinformed me, then they finally deliver my things on Friday. 6 days after they're supposed to. They lost the pieces to my bed and couldn't put it together. They broke a table leg of mine, they broke my grill, and lost a knob to that, one of the men helping was drunk, the other didn't speak a lick of English, and they told me they'd be at my house from 1-3. At 310 I had to reach out to find out he'd be late and he didn't show up until 8PM when I had to be at work in the morning. Then they refused to take any of the trash and almost didn't stage my items. I literally had to unwrap everything myself and force them to put everything where it went. Some I still just did myself. I then had to just throw the trash in their truck through all their arguments of there's no room. Please make it make sense that I just emptied a quarter of their truck with my belongings but there's no room for the trash they made me pay for to "keep my items safe" even though my stuff still came damaged. They finally took my trash and threw it in my apartment dumpster. Which is not appropriate either.
Move from :
Guthrie,OK
To :
Willshire,OH
Move Size :
2 Bedroom Home
Service Cost :
2000 USD
May 12,2025
Wrong moving company ever! Please do yourself a favor and do not use them! They are liar and have no respect for customers and your items. We discuss and agree several times the pickup and delevery date. They pickup one day late. The delay put us behind on our moving process. They make us sign a contrat in a hurry the morning of pickup with different termes that changed the delivery date (unknown to us). We received our moving truck 5 days later than we expected and discussed. Everytime we called they did not know where our truck was. Customer support was not listening us. During delivery, some boxes fall from the truck. We had several items broken. Now going thought the paintfull claim process in hope to get a little bit of money back..
Move from :
Little Rock,AR
To :
Phoenix,AZ
Move Size :
3 Bedroom Home
Service Cost :
13000 USD
