May 28,2024
Move from : Garden City,UT To : Chesterfield,VA
Do not use this company…they are freight brokers, not movers. They give you low ball estimates, then re-estimate before they pick up, then again when they arrive. These jack-asses show up and try to charge you for everything…I ended up losing $4000 because I wasn’t comfortable with them taking my belongings. No refunds!
Move Size : 3 Bedroom Home
Service Cost : 4000 USD
Apr 10,2024
Move from : Jersey,AR To : Bradshaw,WV
The rep promised me that if I canceled the order within 48 hours, I would get a refund of the deposit. I canceled within 24 hours and they refuse to refund any money. Do not use this company.
Move Size : 2 Bedroom Home
Service Cost : 3835 USD
May 07,2024
Move from : Phoenix,AZ To : Bendena,KS
My husband and I are moving to Arizona and we decided that we didn’t want to drive a U-Haul down. Well we’re doing it now. Not only did they completely misconstrue their quote, but they left inventory out to make it seem like they beat their competitors and we put our down payment down. We just tried to do our inventory review and the man, Jordan who was on the phone with us intentionally spoke over us, then proceeded to try and gaslight us into thinking that we were wrong. My husband pulled up the receipts to try and verify and Jordan kept essentially calling him a liar. He then hung up the phone on my husband after not letting him explain anything. We called back and he started calling us names and when we asked to speak to customer service he continued to berate us. We call customer service same thing different person. We’re expecting a call in the morning from her supervisor to try and absolve some issues but we’re no longer going to be working with them. Sucks we left our deposit. It seems like all they’re trying to do is get more money from people then get them to cancel.
Move Size : 2 Bedroom Home
Service Cost : 4900 USD