Jul 05,2024
Move from : Palm Harbor,FL To : Land O'Lakes,FL
For our move in, the company arrived around 9:30am and charged us in advance for a full day'swork. In the end, they left without telling us a little after 12:00. In other words, we paid for a whole day and they only stayed for 3 hours. I didn't want to pay in advance, but they forced me to: if I didn't, they'd leave with my things (!!!) They did everything they could to pressure us into paying directly.It was agreed that they would help us reassemble the furniture they had disassembledthemselves. Nothing was done. It took us 3 days to find all the parts needed to reassemblebeds and other items.We had asked for the boxes to be placed directly in the rooms where they were to go. Thiswas not done. They threw everything into the garage and the few rooms downstairs. I have 5 herniated discs and my wife is pregnant. We had to call in thirdparties to help us assemble the furniture and move the boxes.The boxes were very badly packed. We have a lot of broken objects. The movers simplythrew everything into the boxes without paying any attention. Screws and a vacuum cleanerwere thrown at our 10-month-old son's birth mementos. Many of these mementos aresimply destroyed. And this is just a tiny example of what happened. Most of our belongingsare objects made by mid-century designers such as Pierre Jeanneret, Charlotte Perriand, LeCorbusier,…). Before the move, we asked for all our objects, without exception, tobe protected and wrapped. Nothing was done, and now we're bemoaning the damage.When we moved in, we asked the team manager to protect the floors and fragile corners. This is what they had done during the move from ourprevious home. The manager, Mike, refused categorically. The result was a lot of damage, even though the house had just been renovated.The manager Mike was rude, condescending, insulting and racist towards us throughout theirintervention. Several third parties offered to witness these degradingscenes. My wife cried all day and took several days to recover from this attitude. On top ofthat, the sight of all her damaged and broken belongings simply drove her into a depression.In addition, they give you a quote said flat rate (according to their website). We ended up paying twice the estimate!Most of the boxes had no names !!!!!, and valuables were stolen too. Several boxes are missing, and no packing list has been given to us.Damages and broken furnitures amount to thousands of dollars.Vintage armchairs are irreplaceable, lamps broken into thousands of pieces.We're going to court because such a lack of respect and professionalism is unacceptable.
Move Size : 4 Bedroom Home
Service Cost : 45000 USD
Aug 07,2024
Move from : Lakeland,FL To : Lake Mary,FL
ZERO STARS - Absolutely Terrible Experience I recently used Hello Movers for my move from Lakeland to Lake Mary, FL, and it was the worst moving experience I have ever had. I was initially quoted $1,706.25 for the move, including a $350 fuel surcharge, which seemed reasonable. However, the final bill was an outrageous $2,037.50, with no clear justification for the extra charges. Here are the major issues I encountered: 1. Deceptive Pricing:The movers were dispatched from a location much farther away than initially disclosed, resulting in travel time nearly double the original estimate. This additional travel time was not communicated to me and significantly increased the cost. It's a blatant case of bait and switch. 2. Unjustified Break Charges: The movers took a lunch break during the move, and I was billed for this downtime. According to the contract and standard industry practices, I should not be charged for movers' breaks. This is highly unprofessional and unethical. 3. Lack of Transparency: Despite multiple requests, I was never provided with a detailed breakdown of the charges. The company failed to explain the sudden increase in cost and ignored my inquiries. This lack of transparency is unacceptable. 4. Poor Customer Service: When I tried to dispute the charges, I was met with rude and dismissive responses. The customer service team showed no interest in addressing my concerns or providing a fair resolution. I dealt with Nicole, Gilbert and their father Xavier whom may sounds like a nice family business but theyâ re really just rude bullies. 5. Overpriced Materials: I was charged exorbitant rates for packing materials, far above what was initially quoted. This added to the already inflated bill and felt like an attempt to squeeze every possible dollar from me. In summary, Hello Movers exemplifies everything that can go wrong with a moving company: deceptive pricing, unethical practices, poor communication, and terrible customer service. I would strongly advise anyone considering their services to look elsewhere. Save yourself the headache and choose a company that values honesty and customer satisfaction. Avoid Hello Movers at all costs!
Move Size : 1 Bedroom Home
Service Cost : 2037 USD
Aug 05,2024
Move from : Beaverton,OR To : Fromberg,MT
Alex, Carlos, and Anthony were phenomenal! They were efficient, careful and very kind! I highly recommend using this company.
Move Size : 1 Bedroom Home
Service Cost : 5000 USD