Super frustrating experience

would encourage others who are looking to move, to look at other companies. Our experience in moving from Florida to Indiana was bad and unprofessional.In the beginning, the experience was spot on. Nicholas (from North Carolina) did a great job in putting together the quote, communicating with me and the overall customer service experience was done well. The day of our move when the movers showed up to pack the truck went smooth as well. They were professional and the process went well.Once our items were loaded on the truck and left our property is when our experience went downhill.It took the company two days to get us the number of the truck to track via GPS. This is one of the selling points of Mayzlin is that you can track your truck. We had no idea where our items or our truck were until two days later.Once I received that truck number a person in their customer service department (Michelle) was extremely condescending when I asked her about the arrival date. She told me to check my contract and when I pressed her on it, she hung up on me.No one in their company called me, followed up with me, or let me know the progress of our moving truck. No one. I had to call and pursue it myself. And when I did, it seemed like a bother that I was even asking.Once we did find out where our truck was, we were even more shocked. They took out items from the west coast of Florida and drove them over to the east coast of Florida and removed all of our items from the truck to place in storage in their warehouse. We never asked for that and they never told us that would happen. Our home items then sat in a warehouse in Florida for 6 days. We were told initially that our items would arrive within 1-7 days in Indiana when actuality they sat in storage for 6 days in the same state we were moving from.I was eventually able to begin to track the movement of our items heading from Florida to Indiana. We did receive a phone call the day before they arrived and the driver was professional. Once they arrived at our home, we were told that they only had part of our items and the rest would arrive on an additional truck tomorrow. That was a surprise and no one from Mayzlin told us that in advance.We asked and even called for a number for the second truck, who was bringing the second truck, and when they would arrive. Again, nothing.The additional truck showed up the following day with no notice so I had to leave work in the morning to meet the driver at our home.To be clear, the drivers were professional.Unfortunately, on both days both men were understaffed. They said they had no help. They called and couldn't get enough help. Again, another selling point of Mayzlin is that they have a team of movers loading you up and unloading your items. They did great loading us up, but had two guys to unload the first truck and one guy to unload the second truck.Again to summarize. Our experience started very professional. In fact, I told Nicholas that I was going with Mayzlin because of his customer service and their competitive bid.After that, it was all downhill; our stuff sat in storage, it was moved on three separate trucks, it arrived on separate days and the team was understaffed. The most challenging part is that it was very, very difficult to communicate with Mayzline to locate our items or to ask about their arrivals. I had to initiate because there was zero communication with me during the move from Mayzlin unless I asked.For a long move across the country, I would not recommend Mayzlin. Moving is already stressful, and their company added so much more stress to our move.

Move Size : 3 Bedroom Home

Service Cost : 7452 USD