Mar 07,2025
If I could give less than one star I would. Sadly using Mayzlin has been an absolutely awful experience. I had interviewed several companies for my cross country move and settled on Mayzlin because their sales rep, Nicolas was lovely and accommodating. Unfortunately everything he told me ended up being a lie. I was lucky enough to escape tragic fires in CA only to be stuck in limbo without my things and no guarantee of when or if I will even see my things again. I was told my belongings would be stored local to my delivery (within the state) but that was not true. I was told scheduling delivery would be easy and take only 7 days, also not true. When I set my delivery time frame I almost did it a week early but Nicolas assured me it was not necessary and my things would arrive within a week. As a single working mom I had family fly in to help me unpack but my things never arrived. Nicolas of course is now nowhere to be found and the customer service reps have been shockingly rude even to go so far as to mock me. The company will not give me ANY timeframe for when I can expect delivery. I somewhat jokingly asked them if it will come within the year and their reply was “the driver will call you.” I paid for premium level everything, a move costing over 12k and my things are nowhere to be found.
Move from :
Falls Village,CT
To :
Cobb Island,MD
Move Size :
3 Bedroom Home
Service Cost :
7580 USD
Jan 07,2025
Seriously choose anyone else. They don’t do what they promise even if you have it in writing. The price changes by thousands right before your move when you’re stressed out and are unable to find someone else. They disassemble EVERYTHING and leave you with a bag of screws not knowing what goes to what. They hire random people who answer ads to help unload, not even with the company people. These people don’t care and put stuff in random rooms and scratched out floors. They pack your stuff, unpack it at a warehouse, then repack it to bring it to you. Despite adequate packing out tv was damaged by having to much weight on the screen. Some things didn’t even get wrapped so they broke and the driver just says it’s not his fault they didn’t wrap it. My son’s desk arrive in literal pieces. I confess I did not file claims as I’ve heard you get little to no money and I was so angry I didn’t even want to deal with them anymore. It’s taken me months to get around to this review because I just didn’t want to think about them anymore. Don’t hire these people. U-Haul with the local hired people would do better and much cheaper. Or better yet spend the money on an actual moving company. Now watch. They will post their own reviews to try and get around a bad rating.
Move from :
Eastlake Weir,FL
To :
Ellston,IA
Move Size :
2 Bedroom Home
Service Cost :
4870 USD
Oct 09,2024
would encourage others who are looking to move, to look at other companies. Our experience in moving from Florida to Indiana was bad and unprofessional.In the beginning, the experience was spot on. Nicholas (from North Carolina) did a great job in putting together the quote, communicating with me and the overall customer service experience was done well. The day of our move when the movers showed up to pack the truck went smooth as well. They were professional and the process went well.Once our items were loaded on the truck and left our property is when our experience went downhill.It took the company two days to get us the number of the truck to track via GPS. This is one of the selling points of Mayzlin is that you can track your truck. We had no idea where our items or our truck were until two days later.Once I received that truck number a person in their customer service department (Michelle) was extremely condescending when I asked her about the arrival date. She told me to check my contract and when I pressed her on it, she hung up on me.No one in their company called me, followed up with me, or let me know the progress of our moving truck. No one. I had to call and pursue it myself. And when I did, it seemed like a bother that I was even asking.Once we did find out where our truck was, we were even more shocked. They took out items from the west coast of Florida and drove them over to the east coast of Florida and removed all of our items from the truck to place in storage in their warehouse. We never asked for that and they never told us that would happen. Our home items then sat in a warehouse in Florida for 6 days. We were told initially that our items would arrive within 1-7 days in Indiana when actuality they sat in storage for 6 days in the same state we were moving from.I was eventually able to begin to track the movement of our items heading from Florida to Indiana. We did receive a phone call the day before they arrived and the driver was professional. Once they arrived at our home, we were told that they only had part of our items and the rest would arrive on an additional truck tomorrow. That was a surprise and no one from Mayzlin told us that in advance.We asked and even called for a number for the second truck, who was bringing the second truck, and when they would arrive. Again, nothing.The additional truck showed up the following day with no notice so I had to leave work in the morning to meet the driver at our home.To be clear, the drivers were professional.Unfortunately, on both days both men were understaffed. They said they had no help. They called and couldn't get enough help. Again, another selling point of Mayzlin is that they have a team of movers loading you up and unloading your items. They did great loading us up, but had two guys to unload the first truck and one guy to unload the second truck.Again to summarize. Our experience started very professional. In fact, I told Nicholas that I was going with Mayzlin because of his customer service and their competitive bid.After that, it was all downhill; our stuff sat in storage, it was moved on three separate trucks, it arrived on separate days and the team was understaffed. The most challenging part is that it was very, very difficult to communicate with Mayzline to locate our items or to ask about their arrivals. I had to initiate because there was zero communication with me during the move from Mayzlin unless I asked.For a long move across the country, I would not recommend Mayzlin. Moving is already stressful, and their company added so much more stress to our move.
Move from :
Bunnell,FL
To :
Windfall,IN
Move Size :
3 Bedroom Home
Service Cost :
7452 USD