INTENTIONAL SCAMMER$ & FRAUDSTER$! RUN FORREST RUN!

MY UGLY EXPERIENCE WITH MIDLAND VAN LINES MOVING COMPANY I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8 and almost full to the brim. He intentionally removed 1 from the 15 and wrote 10x5x8 because their ultimate goal is to steal your deposit using a non-refundable fine print that no one discussed with you. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $4840.90, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 2 days before my moving date! Why didn’t they perform the quality assurance before deducting money from my bank account? What wasn’t the quality assurance done right after the initial paperwork was completed? Why wait until 2 days to my moving date to come up with a story that my bill is now $4840.90? Worse off, immediately I requested a refund from Gary went into their back office and inflated my bill on all the quotes Steven emailed me on Dec 4th & 5th. Now, Gary is telling me that the fine print on the document I signed says non-refundable! WORSE OFF, Gary refused to release the voice recording of the conversations between Steven and I. This was and still is a master-planned scam! TO MIDLAND VAN LINES, REFUND MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT ASAP!

Move Size : 1 Bedroom Home

Service Cost : 2383 USD