May 10,2025
We were directed to Jackson Movers by MoveSafe Relocation Services in Florida for a move from Dallas to Bend, Oregon. The original price quoted by MoveSafe was just under $4,200. The move ended up costing just under $14,000. And by the time the price reached $14,000 there wasn't any time to find another solution. That was lie number one. The pick up of our goods went fairly smoothly. We were told that our furniture, which was picked up on April 11th, would be delivered by April 16th. It was delivered two weeks later on April 29th. That was lie number two. Getting information from MoveSafe as to the whereabouts of all of our worldly possessions during that time was akin to finding out who would be the next Pope. We were also told that since we paid additional funds to "buy" the entire truck, that the truck was ours and that would not be shared with any other items. That proved to be the third lie. Our goods were taken to a warehouse in Dallas, loaded onto another truck with seven additional deliveries, the first of which was in Chicago, which from a geographic standpoint is northeast of Dallas some 900 miles, so there was no way our furniture would show up by the 16th. When the furniture did show up, it was delivered by two gentlemen who seemed to be rather upset that we were in a two story house, although that was clear from the paperwork. It turned out that they were from another moving company which indicated that Jackson brokered the move to a third party which was not disclosed to us. That was lie number four. During the unloading the movers received another call that they had to make another pickup that same day and the unloading of our goods became a rather haphazard affair with them placing boxes that we had clearly marked by room wherever they found space. We also ended up having to assemble the beds. We attempted to keep an inventory of boxes as per the list that was generated when the goods were picked up, but the way the movers were working towards the end that made it impossible. We lost 10 boxes in the move and my road bike was damaged. During the whole process I would say that the degree of empathy exhibited by the staff at MoveSafe was somewhere around zero. We had to buy furniture and cookware just to make our new home somewhat inhabitable. MoveSafe could start the process by explaining exactly what is going to happen during the move and what to expect. There seemed to be a new surprise (and not good surprises) every day and they were less than helpful in explaining what was happening. We were living in a home with nothing to sleep on or cook with for two weeks and their standard response was that they were within the prescribed time window. That was not helpful.
Move from :
Dallas,TX
To :
Bend,OR
Move Size :
3 Bedroom Home
Service Cost :
13900 USD
Apr 17,2025
I had a very disappointing and frustrating experience with this MoveSafe Relocation. On the initial call, I was quoted $3,900 for an 800 sq. ft. move and paid a $1,295 deposit. Everything seemed straightforward at first. However, about a week before the move, I spoke with a representative named Nikki to go over the exact same inventory list I had previously provided — and suddenly the price jumped to over $15,000. Understandably shocked, I asked to speak to a manager. I explained the situation and expressed my desire to cancel, especially since the original representative, Kory, had told me the deposit was refundable. Unfortunately, the manager informed me it was not refundable. I felt cornered but was eventually offered a compromise: a 26' truck for just under $9,000. I agreed, even though the situation already felt off. On moving day, two trucks showed up — neither of which were dedicated solely to my move. They were already partially loaded with items from other jobs. This was not what I had been promised. I called the company immediately, and they essentially told me there was nothing they could do. When my belongings finally arrived at my new home, only about 3/4 of the 26' truck was occupied with my stuff. The remaining space was filled with someone else’s items. Again, I did not receive what I had paid for — a full 26' truck dedicated to my move. This experience was riddled with misleading information, a lack of accountability, and poor customer service. I would not recommend this company to anyone. Please do your research and be wary of companies that make big promises and deliver something entirely different.
Move from :
Albuquerque,NM
To :
Katy,TX
Move Size :
4 Bedroom Home
Service Cost :
8500 USD
Mar 31,2025
Mr. William Jarosz of Safe Ship Moving Services plays the old bait-and-switch routine. He gave me a quote, and I paid a deposit. I found out later that the deposit I paid was actually a " broker fee". However, Mr. Jarosz isn't even a licensed broker in the state of Florida. I was provided with a signed broker payment authorization form that I did not even sign.....I am a special education teacher who is extremely upset with the treatment I received from this company. DO NOT USE THEM TO MOVE.
Move from :
Dania,FL
To :
Buffalo,NY
Move Size :
2 Bedroom Home
Service Cost :
4800 USD