Apr 17,2025
I had a very disappointing and frustrating experience with this MoveSafe Relocation. On the initial call, I was quoted $3,900 for an 800 sq. ft. move and paid a $1,295 deposit. Everything seemed straightforward at first. However, about a week before the move, I spoke with a representative named Nikki to go over the exact same inventory list I had previously provided — and suddenly the price jumped to over $15,000. Understandably shocked, I asked to speak to a manager. I explained the situation and expressed my desire to cancel, especially since the original representative, Kory, had told me the deposit was refundable. Unfortunately, the manager informed me it was not refundable. I felt cornered but was eventually offered a compromise: a 26' truck for just under $9,000. I agreed, even though the situation already felt off. On moving day, two trucks showed up — neither of which were dedicated solely to my move. They were already partially loaded with items from other jobs. This was not what I had been promised. I called the company immediately, and they essentially told me there was nothing they could do. When my belongings finally arrived at my new home, only about 3/4 of the 26' truck was occupied with my stuff. The remaining space was filled with someone else’s items. Again, I did not receive what I had paid for — a full 26' truck dedicated to my move. This experience was riddled with misleading information, a lack of accountability, and poor customer service. I would not recommend this company to anyone. Please do your research and be wary of companies that make big promises and deliver something entirely different.
Move from :
Albuquerque,NM
To :
Katy,TX
Move Size :
4 Bedroom Home
Service Cost :
8500 USD
Mar 31,2025
Mr. William Jarosz of Safe Ship Moving Services plays the old bait-and-switch routine. He gave me a quote, and I paid a deposit. I found out later that the deposit I paid was actually a " broker fee". However, Mr. Jarosz isn't even a licensed broker in the state of Florida. I was provided with a signed broker payment authorization form that I did not even sign.....I am a special education teacher who is extremely upset with the treatment I received from this company. DO NOT USE THEM TO MOVE.
Move from :
Dania,FL
To :
Buffalo,NY
Move Size :
2 Bedroom Home
Service Cost :
4800 USD
Feb 11,2025
I had Movesafe broker my move for January 2025. As part of this process, I provided their sales rep with images of everything that I was moving. The sales rep put together and estimate of 1100 cubic sq feet. Some of my items were missing from his estimate, but there was also additional of other items. I pointed this out and was told that it would balance out. Come moving day and the moving company documented that I have 1550 cubic sq feet of items to move. That's a 40% increase over the estimate. This resulted in an additional ~$1500 in unexpected costs for the move. While I understand that it was only an estimate, being 40% off is too far off. I contacted Movesafe and had them do a review. They took no accountability for the actions of their sales rep and offered a small $150 rebate. This is absolutely unacceptable. Their sales provided the estimate based on the images I sent and was still somehow 40% off. They should have taken accountability for this.
Move from :
Niceville,FL
To :
Morgantown,WV
Move Size :
4 Bedroom Home
Service Cost :
6840 USD
