May 17,2025
I DO NOT recommend this company. They’re a moving broker, which they did not inform me. They contracted one company to pick up my items. And another company to deliver my items to the new state. I was informed of the cost upfront. However, once the moving company came to pick up my items, that company explained all additional cost I would be responsible for. Charges for moving my items from my home to the parking lot, cost for packaging, which I was told was already included. And also additional cost for the size of some of my boxes. During the original inventory count, the company took a detailed list of my items. The next day I added a few extra boxes, which they advised of the cost. I paid the amount indicated at that time on the phone with the Rep by credit card. And later I found out they double charged me for those same items adding it to my remaining balance due upon delivery. When my items arrived at the final destination. I received a call asking if a semi truck could access my home. I inquired why, if my items were picked up on a box truck. I was told my items had been transported to a semi after pick up. And I would be responsible for the additional cost to remove my items and place them on another truck to gain access to my apartment. In the end I paid $1050 over the original agreed upon amount. The explanation given was things could change during the process. The General Manager (Brian) and Customer Service Manager (Lily) stated they would discuss this with my Rep (Antone.) However, they could not refund any additional charges. This company and all parties were terrible. This was simply a money grab to charge more along the way. All cost should be communicated upfront and not during the move or at the end. The final straw was my decorative standing mirror that I was charged extra to pack, was broken during that move.
Move from :
Canton,MI
To :
Palm Desert,CA
Move Size :
1 Bedroom Home
Service Cost :
3800 USD
Mar 20,2025
These guys helped me when I was in a jam. The guy in the customer service that I spoke to is friendly and responsive. I called him on a Saturday, and he had 2 guys ready to go on Sunday. Native van lines is strong, thoughtful, and friendly. They successfully moved multiple heavy, solid wood pieces of furniture into a house with narrow doors and hallways. No scratches or damage! They are easy to work with, and their rates are reasonable. I would recommend them to anybody needing help with a move.
Move from :
Hartford,CT
To :
Tampa,FL
Move Size :
3 Bedroom Home
Service Cost :
3655 USD
Mar 19,2025
After dad passed away, I decided to move my mum to my house. She, however, would not let go of her valuable furniture. Most of them were from the 70’s and weighed too much. I contacted many movers but most of them quoted ridiculously. Then I came across Native van lines who listened to me very attentively and quoted a price that seemed very reasonable. The movers did an excellent job transporting all those heavy and old pieces without causing them any harm. Both my mum and I are very thankful to this amazing moving company.
Move from :
Tucker,GA
To :
Miami Beach,FL
Move Size :
3 Bedroom Home
Service Cost :
1750 USD