Horrific Moving Experience: Deception, Delays, and Extensive Damages

Our move from California to North Carolina with Pan Transit Vanlines LLC and Brooklyn Moving Inc was the worst experience of our lives. From false promises to delays, extortion, and extensive damage to our belongings, these companies caused us unimaginable stress and hardship. Initial Booking and Broken Promises We initially contacted Pan Transit Vanlines LLC, speaking with John (561-600-9725, john@pantransitvanlines.com), who assured us they were a full-service moving company providing door-to-door service. The move was quoted at $2,002.01, and we paid a $826 deposit. However, as the moving date approached, John disappeared. When we called, we were told he no longer worked there, and the company disclaimed any responsibility for the promises he had made. Two days before the move, we were informed our job had been handed over to Brooklyn Moving Inc (888-889-6872, support@brooklynmovinginc.com), without our knowledge or consent. No one explained that Pan Transit was just a broker, not a moving company. Pick-Up Day Brooklyn Moving Inc arrived late in the evening on the scheduled pick-up day and presented us with a new contract, increasing the cost to $2,599. Despite our frustration, we paid $1,297 via Zelle, and a representative named Ez reassured us our belongings would arrive in one week. Delivery Delays and Neglect After driving to North Carolina, we called Brooklyn Moving Inc about our delivery, only to learn that they hadn’t even started looking for a truck. Alfredo (888-889-6872) told us they would begin now that we had confirmed we were ready to receive our items—contrary to their original promise. For a month and a half, we lived with no clothes, furniture, kitchen items, or personal care essentials, relying only on what we could fit in our car. My boyfriend and I had to sleep on a blow-up mattress, which worsened our existing health issues. My boyfriend was recovering from spinal surgery, and I was recovering from a car accident, both of us already dealing with back problems. This situation caused us long-term physical issues, forcing me to see a chiropractor. We called daily, only to be told they had 30 days to deliver and that trucks were hard to find for our area. Jordan, a supposed dispatch supervisor, admitted that Pan Transit Vanlines was just a broker and that our load was “not worth it” for them to send a truck. This critical information was never disclosed during booking. Delivery Day Nightmare After more than a month of escalating frustration, Brooklyn Moving finally sent a truck. The driver, who worked for yet another company, arrived and revealed that Brooklyn Moving hadn’t paid him for previous deliveries. As a result, he refused to release our belongings until they paid him. This led to an all-day argument, lasting until 9 PM. The day before, Alfredo and I had agreed on a final price of $1,387, but during the standoff, Brooklyn Moving demanded an additional $400 to cover what they owed the driver. I refused, told them I would call the police, and reported the situation. When the police arrived, three officers documented the incident. As soon as Brooklyn Moving realized a police report was being filed, they backed down and reverted to the agreed price. Finally, the driver’s boss agreed to pay the fees Brooklyn Moving owed him. The driver then hired two men to unload the truck. Damaged and Destroyed Belongings The state of our belongings was devastating: - Boxes were soaked and torn, with many appearing deliberately ripped apart. - Books were water-damaged and shredded. - Our dresser was broken, mattress torn, and lamp shattered. - All our glass food containers, plates, and outdoor furniture were destroyed. - Nearly every item was damaged, showing clear negligence. We have since filed a claim with CSI https://csipros.org, but the emotional, financial, and physical toll this move took on us is immeasurable. Replacing everything that was lost or damaged has cost us thousands of dollars, on top of the original fees we paid for this disastrous move. Final Thoughts Pan Transit Vanlines and Brooklyn Moving Inc are deceptive, unprofessional, and predatory. Pan Transit Vanlines misrepresented themselves as a moving company, only to outsource the job to Brooklyn Moving Inc, whose actions were careless and dishonest. If you value your belongings, health, and peace of mind, stay far away from Pan Transit Vanlines LLC and Brooklyn Moving Inc. This experience was a nightmare we wouldn’t wish on anyone. Job No:P6988567

Move Size : 1 Bedroom Home

Service Cost : 2000 USD