Horrible Experience with Paramount Van Lines

I had a terrible experience with Paramount Van Lines during my recent move from Massachusetts to South Carolina. Here’s what happened: Two days before the move, I had a final check-in call with the Paramount Van Lines team. I mentioned a few small items I had missed, and the phone agent reassured me that my inventory wasn’t much and everything should fit within the quoted volume. They gave me an original quote of $4,400, but things took a turn for the worse on moving day. When the truck arrived, the driver immediately told me that the inventory list and volume assigned didn’t match at all. If the driver could identify this discrepancy right away, how could Paramount Van Lines have missed it during their assessment? To make matters worse, $1,700 of the original $4,400 was just their broker fee, and the actual movers provided a new quote of $8,500 on the spot. Their customer service was unhelpful, sticking to scripted responses. They claimed my boxes were "Extra Large" instead of "Medium," which was noted in the contract—something I hadn’t caught earlier. To add insult to injury, they required payment via bank ACH transfer when signing the contract, rather than allowing credit card payments. This means you can’t cancel the transaction or dispute the charge to get your money back. Once you sign the contract, your booking amount is gone. At that point, I asked the driver to load what he could within the assigned volume, thinking he might not fit all the boxes, and I could arrange for another company to handle the rest. Shockingly, the driver only loaded about 8 items—maybe 20% of my belongings—and declared that the space was full. I was left with no choice but to pay their inflated fees to get the rest of my items moved. Afterward, I researched Paramount Van Lines online and found similar horror stories. It’s clear this is their standard way of operating. The stress and financial burden they caused are unacceptable. If you're considering Paramount Van Lines, save yourself the trouble. Their lowball estimates, excessive broker fees, manipulative practices, and rigid payment policies will cost you much more than you expect. Avoid this company at all costs!

Move Size : 2 Bedroom Home

Service Cost : 8500 USD