Apr 16,2025
The stress caused by this company is unmanageable. After the initial contract they called with a new price and an up charge. At pickup the price changed again, and the payment method previously discussed became null to them, forcing us to scramble up a wire transfer on a Sunday. Of you question them they will refer to the contract which clearly allows them to extort their customers for more money.They are currently threatening to hold our belongings because they changed the payment method, and dislike the timeline forced by the bank. They are also preparing new charges to add on, as means to penalize me for my reviews.If you want your belongings moved safely, without extortion, use a different company.
Move from :
Greenfield,NH
To :
Bothell,WA
Move Size :
2 Bedroom Home
Service Cost :
3960 USD
May 05,2025
I would give less if I could. I will be contacting BBB about my experience. The original account manager David Barone gave me a quote of $2649.20 plus a processing fee for my card of $62. I ended up paying $3774!! I have text message documentation with him explaining the items I had and that there were several potted plants, Queen bed, recliner and 80 boxes. The potted plants I took to my house instead, the Queen bed we sold and there was 72 boxes not 80. The Queen bed was replaced with a small sewing machine a rug and a vacuum cleaner. They stated that the square footage had changed even though I took all the plants and the boxes were less. They also showed up a day later than I had asked for and what I specifically told David I needed the date to be and was promised it would be. It stated in the contract between 3-6pm and they didn’t honor that either they showed up 15 minutes late. When contacting David about the issues he stated call customer service and I did and they stated they can’t help me that my sq footage changed and I had more items than quoted. No, it did not! Nice to have text message documentation to show BBB and other companies I plan to make a formal complaint to. I have been pretty much told nothing they can do by customer service and David isn’t taking responsibility for his quote or text messages. Maybe they will give answers to the people I do formal complaints to.
Move from :
Forest,IN
To :
Lawsonville,NC
Move Size :
1 Bedroom Home
Service Cost :
3774 USD
May 06,2025
This may be the worst company I have ever done business with in my entire life. They told me they are a trucking company and NOT a broker which is a lie. We also agreed to a flat rate cost of the move which they doubled back on and over charged me $1000 after refusing to do the move for the agreed upon price and refused to give me my deposit back. They also promised me a couple complimentary wardrobe boxes which they did not bring and complimentary wrapping of my tvs which they then charged me over $100 for. DO NOT use this company under any circumstances they will lie to you about everything and make empty promises then upcharge you on move in day. This is a horrible and disgusting way to do business and I hope they never get any business again so they are unable to take advantage of anyone else.
Move from :
Cambridge,IA
To :
Grady,AR
Move Size :
3 Bedroom Home
Service Cost :
6350 USD
