Apr 05,2025
Wish I could leave a 0 star. We were moving from AZ to WA. We were quoted at 9k to begin with then 2 days before the move it somehow jumped to 15k. We were told if we were to cancel we would be forfeiting our 7k deposit. Sooo much wrong with how this all went down. Lied about being a broker which they are, lied about only charging based on the space in the truck you take up, lied about how bills of lading work, lied about reassembling furniture, soooo many lies. On top of all of that they were impossible to get ahold of. Now that we have essentially given them a down-payment on a house I will be pursuing legal help.
Move from :
Phoenix,AZ
To :
Carnation,WA
Move Size :
3 Bedroom Home
Service Cost :
15000 USD
Mar 10,2025
Absolutely terrible. Expect your pricing to go up from your initial estimate by at least down. Originally priced at $2600 to move my storage unit with I was off by 5% when asked how full. Then I get a call to verify info and I also sent in pictures and was given another price to $3200 which I accepted, was told it was the worst case scenario number. Then movers get to the unit and apparently they had to box things up which I was not told about and it I went from 49 items to 62 items which caused my price to go another $1000. So went from a $2600 estimate to a $4200 bill. As I mentioned, expect your bill to be the complete opposite of what you were told. Customer service was extremely rude as well when trying to get this resolved.
Move from :
Buras,LA
To :
Forest,IN
Move Size :
2 Bedroom Home
Service Cost :
4200 USD
Jan 10,2025
Absolute worst moving experience ever!!! Not even worth 1 star!!! Do not believe the lies they will tell you just to get your business!! They subcontracted out to a different company that showed up in a U-Haul (very unprofessional) and charged double the amount than was initially quoted. Also, called 3 weeks before and told them I was going to have more items, I was being honest with them. I was told not to worry that it was a slow season and I would not be charged for more items. When the movers showed up they were incredibly rude and argued with my husband. We ended up having to pay double the amount and they rented another U-Haul. They showed up a day late and then 2 hours after the time we were told, on top of the scheduled time, the next day. For delivery, same thing a day late after telling us they were on their way, they never showed that day. Showed up 2 hours late the next day and then would not work unloading till they were paid. The boxes and furniture looked like they were thrown around, dents and holes in boxes!!! I had multiple things that were broken and some items that never even showed up!!! A lot of scratches on furniture as well. I have moved many times and have NEVER encountered such unbelievable circumstances!!!
Move from :
Coon Rapids,IA
To :
Raiford,FL
Move Size :
1 Bedroom Home
Service Cost :
4869 USD