Jun 04,2025
Safeship Moving completely ruined my move. They arrived late, broke multiple fragile items, and refused to take responsibility. Communication was terrible — calls ignored and emails unanswered. Their staff was loud and disrespectful when confronted
Move from :
Moody,AL
To :
Pine Bluff,AR
Move Size :
1 Bedroom Home
Service Cost :
13000 USD
Jun 04,2025
I was very excited for my move to the East Coast, and Safe Ship Moving Services looked great on paper. I should have found a different moving company based on my first few interactions with Safe Ship, and I hope this review will help you do the same! When I received my quote, I was told I would be paying a flat rate, I paid my deposit, and things seemed to be going well. RED FLAGS: I called the salesman back with a few questions, and he never called / emailed me back. I left three voicemails over the course of two weeks. I finally got ahold of Customer Service, and things seemed fine from that point. When I was a few weeks out from the move, I was told there would be additional costs based on my updated inventory. I struggled with this because I never gave an inventory. Before the move, I made it clear to everyone I talked to at Safe Ship that I never gave an inventory, and I was not sure what they had on file. I was never provided a solid answer, only that I would have given the inventory when I received the quote. I only mentioned I have a 1-bedroom apartment. I ended up paying almost double the quoted amount. One week before the move, I received a call asking what floor the new apartment was on, is there a service elevator, etc. I answered this and many more questions. When the movers dropped off the furniture, they charged me an additional $700, saying they did not know they had to use an elevator and what floor my new apartment was on. I'm not sure how Safe Ship did not communicate this, but I was out another $700. When I called Safe Ship to explain this, I was told there's miscellaneous fee's, which were never explained to me, and I never got an answer as to why the movers were not told these important details. Damaged furniture: I tried to call Safe Ship numerous times asking how to file a claim. I called three times, sent emails, and never heard back. I was told I had three months to file a claim, it has now been three months and I have still not received any communication back regarding my inquiry.
Move from :
Seattle,WA
To :
New York,NY
Move Size :
1 Bedroom Home
Service Cost :
6000 USD
Jun 03,2025
I was happy with with crew. They did all heavy lifting and our first night in the new house was awesome thanks to they guys.
Move from :
Colorado Springs,CO
To :
Colorado Springs,CO
Move Size :
1 Bedroom Home
Service Cost :
2110 USD