Jun 21,2025
Starline are BROKERS! They will contract with a business you don't know! Starline are just the middlemen. Guess what that means? When the real movers show up, they can treat you any way they want, and you are stuck dealing with them for your possessions, while Starline just sits back and collects the money and holds no accountability. And they do not book good movers. LISTEN TO ME: HIRE YOUR OWN MOVERS!! I KNOW it's expensive. But you will be paying nearly the same for "Starline" and whoever they choose in the end, because of the added fees. HIRE MOVERS YOURSELF, THAT YOU HAVE VETTED. Starline are brokers. They will contract with a moving company for your move and you won't know who until the last minute, so you can't even look them up and compare prices or reviews. My contractor was Cita Van Lines. Here's what happens: The movers show up late, the boss driver guy will act completely incredulous that you have so much stuff, and demand $xxxx extra money to move you. At this point you are exhausted, mentally drained, and you will just pay the extra money. After the fact? They bent the frame of the only couch I really even cared about moving, so it no longer reclines. They somehow "lost" several boxes and a lamp in particular I remember asking him to take. I have no idea why it's so hard to put stuff on a truck, drive it, and deliver it. Yes, it's physically demanding. But how hard is it to just be honest? These people are dealing with folks who are under egregious amounts of stress, and they know it. And they will rip you off, ask you to not say anything to anyone, and then lose/damage/mishandle/break your stuff. Do not book with Starline - Rent a UHaul or your own movers you've vetted - you're going to pay the same no matter what, and you won't have to deal with the aftermath!!
Move from :
Spring Hill,TN
To :
Portland,OR
Move Size :
2 Bedroom Home
Service Cost :
4300 USD
Mar 22,2025
This company is a scam. They do not follow through with contracts or their policy. I had to cancel my move and did so in writing within the timeframe indicated in the contract. I also received communication in writing that I would be eligible for a refund. Still 9 months later I have not received a refund and no one will answer our emails asking what could be delaying our refund. The customer service line does not help and only asks that we email to follow up. No one will answer our emails and that is the problem. We have now had to ask our bank to help dispute the amount in hopes that we can finally get our deposit back.
Move from :
Orestes,IN
To :
Ponte Vedra,FL
Move Size :
3 Bedroom Home
Service Cost :
7980 USD
Apr 09,2025
My furniture was stolen and destroyed with horrific damage. You are price gougers and threatened me the day of the move. Your so called movers stole furniture from me the day of the move. Your company lies. I wish I would have never had you so called company move my personal belongings because you are a scam
Move from :
Wilmington,DE
To :
Clinton Township,MI
Move Size :
3 Bedroom Home
Service Cost :
6540 USD