Oct 27,2023
Move from : Springfield,VA To : Bainbridge,IN
It was a pleasure working with Top Tier Van Lines. Mark and his crew were cordial and effective, and they contributed to the process' success.
Move Size : 2 Bedroom Home
Service Cost : 4577 USD
Sep 13,2023
Move from : Hopkinton,RI To : Clifton,NJ
Just a horrible experience all the way around. Was looking for a company that could accommodate my blind and disabled husband. The day they showed up to move us they were 2 1/2 hours late from the 2 hour window I was given. Once, most of our stuff was loaded on the truck, I was told my husband medical bed was considered a bulky item( it was on the original quote) but if I paid them $150 CASH, they wouldn't have to add it to the bill! Very sketchy company. They don't even have their own fleet of moving trucks. They used Ryder rental trucks. So I was lied to when they told me 2 of their trucks broke down. It was a nightmare for us. Excuses for not showing up at all! 4+ hours we waited for our delivery. No text, no call, NO SHOW! Spoke with Alonso, was told the driver got sick and miscommunication, there was no communication. Found out our stuff was still in NJ, so they lied about the delivery. Was told Tuesday the 10th that our stuff was being delivered. Gave me a time of 6:30 PM, waited 2 hours for them to find out they were still over 1 1/2 hours away. So we scheduled for delivery at 10 am on the day of the 11th during a hurricane. THEY showed up at 11:45 am. My furniture was then held hostage until I paid the balance in full first! That UNETHICAL!
Move Size : 2 Bedroom Home
Service Cost : 28654 USD
Sep 13,2023
Move from : New York,NY To : Orange Park,FL
The movers that we’re very nice picked up my personal and expensive beautiful new furniture from NY on Nov10 was promised to be here by Nov20th owner or manager Carlos barely got back to my husband and told him it will get to Florida by Monday Nov29 it is now Wed Dec1st they finally arrived at 8:30 PM !!! I lost another day of work .. waited all day no phone calls no return phone calls or texts until 5:30 PM!!! it’s not the drivers fault they were very nice but understood our frustration that not only one item but all my furniture is DESTROYED .. wood chunks wrapped off from my Ethan Allen brand new tag still on kitchen furniture chairs and tables .. my cabinet broken .. they gave us somebody else bed and said it’s not mine put it back on the truck !!! They destroyed our stuff loading it from the warehouse !! Ruin and destroyed !! My leather couch is missing the legs.. it’s just so upsetting and rude !!! There so many other things too broken !! They will be hearing from my attorney !! I have pictures and video tape before we moved and pics now!! They will lose and pay us , fix it or replace all the damage on my beautiful furniture !! You will be hearing from my attorney !! So somebody better answer that phone !!! Rude disgraceful please do not use this company the owners are crooks!! The drivers are nice it’s sad that have to work for such ignorant people who have no regard for peoples furniture !! Again you will LOSE!!!!! Please do not use this MOVING THIEVES OF A COMPANY!! 5000$ to ruin your furniture … disgraceful!!!!
Move Size : 2 Bedroom Home
Service Cost : 21545 USD