Apr 28,2025
United Regions Van Lines has a problem with their estimates. My original estimate, done with a walk-through video was for approximately $10K. I paid the deposit, signed and agreed. A few weeks later I got a call wanting to review my inventory. No video this time, just going through the list verbally. When I asked why they didn't just look at the video, they said they did not have access to it - apparently this was another office. Apparently, the original estimate missed some items, so it was increased to approx. $12K. I paid an additional deposit. Today the movers arrived, looked around and decided that my estimate was way too low. I now have more than one truck full of items. New estimate $18K, maybe more if they need a second truck. I was told I could agree to the new figure or decide which of my things I wanted to leave behind. I cancelled my move and forfeited the deposit. I will also lose my pet moving fee, and air fare. The amount of money is not the issue - the unprofessional handling of the whole estimate process just left me feeling like I was being taken advantage of. I don't know who all the players were, but apparently there is zero communication between the estimator, the re-estimator, and the movers. I can understand that it is an "estimate," and that the price may be higher - thus my agreeing to the second estimate. But the final offer was almost twice the original estimate, despite doing a walk through, a video, and a verification of the inventory, AND they said it would likely be higher still as the new estimate was based on only using one truck, which they did not think would be enough space. I suspect they would have gotten it all into one truck and then I was supposed to be relieved that they did so well and saved me some money for the second truck! For reference, my home is 1200 sq. ft., 3BR but only one bed as the other two bedrooms are used as offices (desks) - rather small, and I have about 200 cu. ft. of garage stuff. I am not a novice at moving as I was in the military and moved, many, many times long distance. I read some other reviews that were not so good, but it seemed the good reviews outweighed the bad so I felt comfortable. What a mistake! Needless to say, I do not recommend this company.
Move from :
La Mesa,CA
To :
Worcester,MA
Move Size :
3 Bedroom Home
Service Cost :
18000 USD
Mar 31,2025
Worst movers ever. They damaged many pieces of furniture. When I tried to get compensation they just ignore you. Don't ever use this company. Use anyone else these people.
Move from :
Harrison,ME
To :
New York,NY
Move Size :
2 Bedroom Home
Service Cost :
5240 USD
Mar 17,2025
The absolute worst. I didn't even hire them and still had an awful experience. The person I purchased a house from hired them. I won't speak for her but I know she paid a huge amount of money and was promised "white glove" service. I'm not sure anyone on the crew had ever moved a box before. That wouldn't be my problem, except they were 2 days late, meaning the previous owner wasn't out when I was supposed to move in, and, more importantly, the cleaners the previous owner hired weren't able to do their job so I was given a very dirty house! Oh, and then there's the part where they damaged the floors and walls, and spilled liquid on my carpet, which created a stain that was impossible to remove. And left a bunch of trash on my property.... Of course there was no attempt made to make things right.... It takes next-level incompetence to do that much damage to someone who isn't even a customer!! STAY AWAY
Move from :
Battle Mountain,NV
To :
West Salem,WI
Move Size :
2 Bedroom Home
Service Cost :
5741 USD
