Oct 31,2023
Move from : Etta,MS To : Colfax,IN
My relocation happened on recently , and I'm now settled in my new apartment. The statement made it apparent that they keep in constant communication with the office personnel and the movers that came to my house.
Move Size : 2 Bedroom Home
Service Cost : 3500 USD
Sep 11,2023
Move from : Collinsville,IL To : Hollywood,FL
If you want to have an extremely stressful and unsuccessful move use unlimited Moving and Storage in Lincolnwood, IL. After 55 days we still have not received delivery of our items although payment was taken in full over a month ago. I signed a contract with Move Safe Van Lines on May 5, 2021. At that time I paid the deposit of $787.06. Move Safe subcontracted with Unlimited Moving and Storage in Lincolnwood, IL. My items were picked up in Collinsville, Il on May 15, 2021, and were to be delivered to Hollywood, FL 33021 (1,196 miles). The items were to be delivered within 15 business days from May 17th. Half ($610.45) of the remaining balance was to be taken upon pickup and the remaining balance ($610.45)taken upon delivery. Unlimited Moving and Storage in Lincolnwood withdrew the full balance of $1,220.96 on June 2nd without informing me they were doing so. I have called repeatedly to learn when we will receive our items. Each time I actually get Ezra in Dispatch to take my calls he assures me my items are on the truck and will be delivered. When Move Safe has contacted them they too were told the items are on a truck. Originally Ezra told me by June 11th and at the latest June 16th. On July 2nd he once again assured me my items were definitely on the truck and that I would receive them this week. Once again no return calls. no delivery, and no resolution.
Move Size : 3 Bedroom Home
Service Cost : 2008 USD
Sep 07,2023
Move from : Chicago,IL To : Holiday,FL
I signed a contract 4/5/21 with Compass VanLines who subcontracted with First Premier, given a verbal guarantee of delivering my furniture, etc. in 30 days. I paid $1357, and then to pay $1017.71 at pickup and delivery. Pickup date was 4/12/21 in IL. I was already in FL, and a relative waited all day for pickup. They were 8hrs late. I called both companies weekly for ETA after 4/12. Then Compass had to confirm with me which company they subcontracted with, because they apparently changed their name from First Premier to Unlimited Moving and Storage; then my name was not in Unlimited Moving database since the driver never had an inventory invoice and never entered my information. Additionally, instead of an inventory invoice, the driver scrawled a handwritten note as evidence of the pickup. Then both companies stated they knew my items were in the warehouse but couldn’t find it. My girlfriend back in IL showed up at their warehouse with my pics and list and FOUND my items. That was 6/5. Unlimited Moving promised delivery within 10 days. On 6/14 both companies said my items were on a truck. And they repeated it again on 6/22. I asked to speak to management at Compass. The customer service rep— I know 7 of them now—said “We are the management team”. And “We can’t force them to deliver your items”. It’s now 6/25, no calls and it’s been 74 days since the pickup on 4/12 with no resolution. I retired as a nurse after 37 yrs. To move from IL and care for my 87yo mother in FL. I lived through the Coved pandemic caring for my patients. I came in every day. I was a Chief Union Steward for my hospital. I now have PTSD due to the unbelievable stress and mismanagement of the hospital who were unable to provide us with enough PPE. Two of my nurses died. This is the reality I re-live everyday. Now I cannot even have piece of mind and have my belongings returned to me. I cannot understand why a moving company will not abide by their contract and be so cavalier about their contractual obligations.
Move Size : 3 Bedroom Home
Service Cost : 1017 USD