Alliance Van Lines

This company is on my speed-dial ever since my first experience with them was fabulous. I’ve hired them twice more since then and both times have been nothing short of ... Read More This company is on my speed-dial ever since my first experience with them was fabulous. I’ve hired them twice more since then and both times have been nothing short of extraordinary. Their movers truly are one of a kind and I don’t have enough words to appreciate them enough!

Working with Alliance Van Lines was the BEST option available to me. When I contacted to get some details about my forthcoming transfer, everyone I spoke to was pleasant ... Read More Working with Alliance Van Lines was the BEST option available to me. When I contacted to get some details about my forthcoming transfer, everyone I spoke to was pleasant and informative. The group tasked with packing was friendly and accommodating. I can't express how much they helped me relax during a tough procedure.

If I could rate this company a zero, I would. In a snap shot, the driver did not show up on the day of moving and I had to make additional arrangements for someone els ... Read More If I could rate this company a zero, I would. In a snap shot, the driver did not show up on the day of moving and I had to make additional arrangements for someone else to be there during the move the following day because I already booked a flight out. The driver and moving company did not take all of my stuff, so now I have to fly back and make additional arrangements to get what was not loaded onto the truck. Details below. The worst was the costumer service I received. I left several voicemails with no return calls. I finally was able to reach Isabelle Lopez from costumer relations on the phone who spoke over me multiple times and then hung up on me. The company did nothing to take ownership of misinformation and mistake, offered zero help or any solutions, and I have never received such poor costumer service and attitude. 1. Moving Items I never received any information if my stuff arrived in storage safely, where the storage and my things are located, and what is being done about the things left behind that the driver did not take. A couple things about this. 1a. When I was on the phone initially booking this move, I clearly told them that I would not be in town Monday, May 13 and needed my things to be picked up on the 12th. They had guaranteed me that a note was left and that this would happen. I called several times on Saturday and left voicemails, but no one reached back out to me. My items were picked up on the 13th, and I had to have my realtor come to the house. 1b. When making the inventory list, I told the costumer rep and the woman I spoke with confirming the inventory list after that I do not have a TV stand and there were several weight inconsistencies. They both told me that I could sub items in place of this. When the driver arrived (a day late) he told my realtor that because it was not on the list, that he would charge about $900 extra. I tried to speak with the driver over the phone and explain what I was told. However, I could not understand the driver as English does not seem to be his first language and his phone was not working properly. 1c. I also told them that I had my clothes in black industrial bags, which I told was okay. The driver also left the bags saying they had to be in boxes. Isabelle very unkindly told me over the phone that this information was emailed out in print. However, I was initially told this would be okay as long as they were the thick industrial bags- which they are, but these were also all left behind. I have never worked with such poor costumer service and have never experienced such poor management on my items being moved. I emailed the rep I initially spoke with and cc'd the dispatch department. When asking Isabelle for an email I could cc her on, she refused to provide it to me. If any of my items disappear, are damaged, any signs of improper disassembly of the piano and mattress, damage or signs of improper reassembly of the piano or mattress are seen, I will be suing this company. Again, costumer relations offered zero solutions, showed zero empathy, and showed zero ownership of misinformation. You are better spending your money with someone else. They are completely disorganized and care nothing about you or your belongings.

With their help, I was able to go around the city with ease and speed. I would recommend them to anybody looking for movers because of the excellent work they did. ... Read More With their help, I was able to go around the city with ease and speed. I would recommend them to anybody looking for movers because of the excellent work they did.

I haven't even moved yet and can get no customer service to get answer regarding the move the sales rep. Gary will not respond to emails and their customer service people ... Read More I haven't even moved yet and can get no customer service to get answer regarding the move the sales rep. Gary will not respond to emails and their customer service people are rude I am a senior citizen already stressed by this move and seem to be forgotten once the deposit was made. Also, pay close attention to the "binding estimate" as that is the charge for them preparing the estimate of $2250.30 the customer service rep stated this when I questioned it.

Overcharged by 50 %Quote 2200.00 and billed 3100 - claiming packaging items - Cost of China Box $50.00 each. Bubble Wrap 100.00 and so on.. See the items identified as in ... Read More Overcharged by 50 %Quote 2200.00 and billed 3100 - claiming packaging items - Cost of China Box $50.00 each. Bubble Wrap 100.00 and so on.. See the items identified as included by Alliance. The Company needs to be HONEST and say the relevant charges. Should not force the Customer to pay - after the load is at your doorstep and you MUST pay to get your load. This is the wrong approach. A lot of unnecessary mental drama was caused. CSR should be more accessible for a conversation. The written Quote we received included this QUOTE INCLUDES Door-to-Door Service All labor involved with loading and offloading your shipment. Wrapping and padding The crew will wrap and protect any larger items to ensure safety during transportation. This service is performed at the origin. Color Coded Tags Tagging of each item that leaves your home with color coded stickers. Inventory List Preparation of Inventory Pages that correspond color coded tags. A copy is provided by the lead crew member for your records to ensure that everything that was picked up arrives at destination. Disassembly To ensure safety of household items during transportation, our crew will disassemble items that require this service. Only basic disassembly is included. Movers Liability Basic Mover’s liability of 60 cents per pound per article is included with shipping rates. Additional coverage is available upon request. Please inquire with your sales consultant for further details.