AmeriSafe Moving Services

Complete NIGHTMARE. I was happy at first until no delivery and they were telling me when they are coming instead of asking what works. They are a Scam broker who sends an ... Read More Complete NIGHTMARE. I was happy at first until no delivery and they were telling me when they are coming instead of asking what works. They are a Scam broker who sends anyone. I have to go to the police department now they are holding my stuff hostage requesting cash and fees.Do not use them they will send out anyone who will steal and break your things. They changed the contract and cubic feet after moving my stuff. Once you do business customer service blames you, hangs up and says it's too late. I wish I didn't do this to myself. I thought they were moving my stuff not some criminals they call partners. They are not BBB rated and go under a different name. Look up reviews.

To Whom It May Concern, I am writing to formally file a complaint against Amerisafe Moving Services regarding my recent experience with their company, which I believe ... Read More To Whom It May Concern, I am writing to formally file a complaint against Amerisafe Moving Services regarding my recent experience with their company, which I believe involved deceptive business practices and misrepresentation of services. I initially contacted Amerisafe Moving Services for a household move and made it explicitly clear that I required a 26-foot truck to accommodate my belongings. I already had a reservation with Penske for such a truck, but the Amerisafe representative, Andrew, assured me that the company could provide the same size truck for approximately the same cost, with the added convenience of handling gas expenses and loading services. He emphasized that there would be plenty of space for my items based on the inventory I provided. However, I later discovered that I had been scheduled for only 998 cubic feet of truck space—far less than the capacity of a standard 26-foot truck, which holds approximately 1,700 to 1,800 cubic feet. This discrepancy was not explained to me at the time of booking. Instead, Andrew and the team minimized the size of my inventory items to make it appear that the smaller space would suffice, which was clearly misleading. Three days before my scheduled pick-up, I received a FaceTime call to review my items. Shortly afterward, I was informed that the price would increase significantly, despite having already paid a $2,010 deposit. It was during this interaction that I realized the full extent of the bait-and-switch tactics being employed. I was being forced to either agree to the last-minute inflated price or forfeit most of my deposit. In the end, I was refunded only half of my deposit ($1,005). This experience was both frustrating and unacceptable. I chose not to proceed with Amerisafe and canceled the vehicle transport I had also booked with them. Fortunately, I had already begun breaking down my furniture, which allowed me to pivot to another provider. Still, the ordeal was stressful and left me out a considerable amount of money. I believe Amerisafe Moving Services engages in fraudulent practices to secure business under false pretenses and then traps customers into accepting unreasonable terms or suffering financial loss. These tactics are not only unethical, but they may also be illegal. I request that a full investigation into this matter be conducted, and that Amerisafe Moving Services be held accountable. Furthermore, I am requesting a full refund of my deposit, as I did not receive the service promised to me at the time of booking. Buyers beware: based on my experience, I caution others to carefully vet this company before committing to any service.

You will be asked to provide a list of items to be moved, yet the people they subcontract you out to reevaluate your items onsite using cubic feet making it impossible to ... Read More You will be asked to provide a list of items to be moved, yet the people they subcontract you out to reevaluate your items onsite using cubic feet making it impossible to defend yourself or prevent a huge price increase. I was given 2 pick up days despite living out of state and they refused to commit to a particular day until the night before. Delivery was 2-5 days we told them one day was impossible for us and we were reassured they would work with us. The work around was a 3 week wait unless we were free the day we told them was impossible. The men delivering spoke little to no English and refused to assemble the beds. There is a customer service line that is hostile and worthless....I was told by one person that they dont like British people or their accents and that he can say anything he wants to me as none of the calls are recorded. It was an astoundingly bad experience.

When hiring movers, trust is essential, and they fulfilled all of their commitments. I had the best experience possible, my possessions were secure, and the procedure was ... Read More When hiring movers, trust is essential, and they fulfilled all of their commitments. I had the best experience possible, my possessions were secure, and the procedure was expertly handled. I would absolutely utilize them once more!

It can be intimidating to move across the nation, yet they managed it effortlessly. My things were delivered in excellent shape and on schedule. Excellent communication w ... Read More It can be intimidating to move across the nation, yet they managed it effortlessly. My things were delivered in excellent shape and on schedule. Excellent communication was maintained throughout, and I received updates at every stage. Highly recommended

Although moving across the country can be intimidating, they managed it with ease. My everything came in excellent shape and on schedule. I received good communication an ... Read More Although moving across the country can be intimidating, they managed it with ease. My everything came in excellent shape and on schedule. I received good communication and was kept informed at every stage. Strongly suggested

Cross-country moving can be intimidating, but they managed it effortlessly. My things were delivered in excellent shape and on schedule. I was kept informed at every stag ... Read More Cross-country moving can be intimidating, but they managed it effortlessly. My things were delivered in excellent shape and on schedule. I was kept informed at every stage, and the communication was superb. Strongly advised

The staff was excellent; they were courteous, amiable, and really diligent. The day was far less stressful because they handled the transfer effectively and with a positi ... Read More The staff was excellent; they were courteous, amiable, and really diligent. The day was far less stressful because they handled the transfer effectively and with a positive attitude. Their professionalism and enthusiasm were much appreciated.

I was pleased to see that there were no additional costs and the prices were reasonable. The service rendered was well worth the cost, and the price was correct. The enti ... Read More I was pleased to see that there were no additional costs and the prices were reasonable. The service rendered was well worth the cost, and the price was correct. The entire experience was great; the movers were cautious, efficient, and professional.

Normally, moving is a pain, but this firm made it easy. The crew was amiable, meticulous, and went above and above to save my items. From booking to delivery, everything ... Read More Normally, moving is a pain, but this firm made it easy. The crew was amiable, meticulous, and went above and above to save my items. From booking to delivery, everything went without a hitch, and I had no worries at all.