AMS Vanlines Reviews

Do NOT contract this company to move your things. Do NOT get sucked in by a good/competitive quote. You get what you pay for. This company makes a practice of hiking up t ... Read More Do NOT contract this company to move your things. Do NOT get sucked in by a good/competitive quote. You get what you pay for. This company makes a practice of hiking up their fees once they have all your things loaded onto their truck. And will steal your things if you don't pay up the additional money and hold the items ransom in their warehouse. I wish that is all the bad I could say about this company, but sadly, no. There's more...so much, much more. Part of the contracted work was for the movers to pack and label boxes. While they did pack, only half of the boxes were even labeled which made everything so chaotic. Like, why? Also, they were to disassemble and reassemble all beds, all cabinets, all sofas, all furniture, etc. They disassembled everything but refused to reassemble at the new residence. In fact, they refused to even put the items into the correct rooms. They decided to just put everything haphazardly into the great room and dining area. This posed serious safety issues with stuff falling and not being able to even walk through the house. My brother and sister-in-law came to help at the new residence and they were able to help me sort things out a little better as I also have my small grandson in my home. The movers knew this and still didn't care enough to make it safe at least. Now, you may be thinking this is all, but, again, sadly, no. As they started to wrap up, I started asking about certain pieces of furniture, like some coffee tables and the top to one of my dining tables and the other dining table and a cabinet piece (which they broke and didn't tell me. I just happened to notice) & other pieces (all of my furniture, etc. are designer pieces). It was at this point that I was told they were keeping it on the truck until I paid an additional $1,000? On top of the $thousands I already paid them for a job they weren't even completing according to the contract requirements? What? I immediately called the rep I'd been dealing with and he was absolutely no help. I threatened to call the police over theft. My brother and sis-in-law and son were scrambling to move their cars to block the truck in so they couldn't leave. But, once I mentioned the Police, they started taking my belongings off the truck again. Make of it what you will. Still not enough for you? After all of this, moving from my home of 17 years to a new beginning, after one of the most stressful days, times of my life, I was left with a huge home that looked like a bomb went off in it. I couldn't find anything, I couldn't do anything. I couldn't even take a shower because they stacked the bags & bags of clothes they were to hang back up in the new closets against the shower. I was too exhausted & sore to even move them. They didn't assemble my couches or sofas so the only thing I had to sit on were my dining chairs. They didn't put the beds or other furniture upstairs. They didn't mount any of the TVs nor did they connect any electronics at all. So, even though I paid Atlas to do this for me, after they came to my home and provided a hard quote, I'll have to pay someone else again to finish this work. Also, how you gonna send me only Spanish speaking workers when I only speak English? Hum? Nothing against Spanish speakers, but I have to be able to communicate with the people handling all my Earthly possessions, no? The truth is, I probably could go on forever, but if this isn't enough for you already, then more probably won't help you anyway.

We were astounded by Atlas Moving Systems expeditious and meticulous transfer of our custom-made credenza. Their deftness and precision in handling the item left us feeli ... Read More We were astounded by Atlas Moving Systems expeditious and meticulous transfer of our custom-made credenza. Their deftness and precision in handling the item left us feeling completely at ease.

Can't believe this service. They price based on cubic feet. Cool. What's not cool is the system in which they quote you is way less cubic feet than what it *could* be. Wh ... Read More Can't believe this service. They price based on cubic feet. Cool. What's not cool is the system in which they quote you is way less cubic feet than what it *could* be. Which means you end up paying way more. Exactly what our sales rep said would not happen. They gave us an incorrect price first phone call. But we reassured they would speak to the manager to see what they could do because of the change in price. Then they change our dates twice ending with us having to leave before our items got picked up and having to have someone go to our house so they could move stuff. The movers damaged two doors and now we are up charged. The lady exact quote was even if we packed what you had initially on your quote it could still go up. This is a scam then, they need to fix the calculator they use to calculate cubic ft. because telling someone it is less than what it is is wrong. If we do not receive a call we will be reporting this business to the BBB as well as FMCSA. Also they had the person who was at the house since they rescheduled again sign papers before filling them out and was adamant about it. We have footage of all of this occurring. Do yourself a favor. Avoid this company.

Worse experience ever. No one to contact to have information on where your furniture would be. 98% of my furniture has been damaged. When unloading the truck doors open u ... Read More Worse experience ever. No one to contact to have information on where your furniture would be. 98% of my furniture has been damaged. When unloading the truck doors open up and I see my Harley on its side and it went down hill from there. The crew dropped sofas and and to top it off at the took the blankets off and piled my wood furniture raw on each other.

"So moving is stressful, right? You call a company, get quotes and, stupidly, decide on International Van Lines. Why 'stupidly' you ask? Ahh, so it begins with a phone c ... Read More "So moving is stressful, right? You call a company, get quotes and, stupidly, decide on International Van Lines. Why 'stupidly' you ask? Ahh, so it begins with a phone call, on which a nice woman asks you to walk around the house and measure the big stuff. Only the big furniture. Then you speak with Diego, who becomes your best friend for the duration, gives you an estimate, based on what you told the woman you spoke with before, and he assures you that he's added the boxes needed based on the furniture and the size of the house, because he is so very experienced, and friendly, and only wants to help. He even promises to match the price of any competitors if it's lower.(Oh, and last minute he cuts you a deal by taking $600 off his share - after all we're BFFs) right? Wrong! He just wants to get the commission, and his only aim is to give you a low enough quote in order to get the job. (Spoiler: Diego was the least of our problems...) Alas, comes the day of the move, Diego is somewhere across the country, happy with his commission, while in NJ, the extremely rude driver (Mark) has a completely different estimate. And not by a few boxes... I mean 75% higher than the original quote!!! Because apparently, Diego's estimate was unrealistic, and ""Diego is not here, I'm here"" (verbatim). One small example - I mentioned to Diego 20 big pictures (he told me not to worry about the smaller ones), and on the bill of lading he put down 2 boxes. Naturally, and naively, I didn't know how many pictures go in a box. Guess what?! According to Mark, only one picture per box! But the condescending driver not only estimated the move would cost 75% more than the quoted price but also implied that I lied to Diego. That was the last straw - I asked him to leave. After much aggravation, and him calling his boss, Shahar, aka Shawn (Sean?) (who said he is also Diego's boss, but when I told him that I want to cancel the whole deal and wanted back my down-payment, he told me to ask Diego for the money) we compromised on additional 37% to the original quote. I did, of coarse, expect some last minute changes to the estimate, it's reasonable, but not close to double the price (before haggling, and removing many things from what was to be taken).Oh, and let's not forget the final disgrace; When it was time to pay, Mark offered to give my husband a substantial ""discount"" if he was willing to pay him (Mark) $750 in cash for doing nothing all day, while the poor packers , whom we naturally tipped handsomely, worked their butts off! Thus, a potentially stressful day became truly infuriating and frustrating. I, of course, would never use them again, nor will anyone I know. If you choose to work with International Van Lines, do so at your own peril. Or at least be ready for a last minute price hike of 75%.And just one more small note - IVL were recommended by USA Today. Why? I have no clue. My guess is that perhaps they have other, less obnoxious, less greedy, drivers And I can't close this rant before mentioning the wonderful people who delivered my shipment to its new destinations. The truck had no IVL logo, which probably explains a lot.

The moving crew took a lunch break between pick-up and drop-off, which we were charged for. They were so slow to move them that they even broke many "FRAGILE" boxes by sl ... Read More The moving crew took a lunch break between pick-up and drop-off, which we were charged for. They were so slow to move them that they even broke many "FRAGILE" boxes by sliding them down our underground cellar doors. Hate you all!

At the unloading ends everything went wrong on the second day. They will double their original price be warned! After this senseless fuss, the wardrobes were moved upstai ... Read More At the unloading ends everything went wrong on the second day. They will double their original price be warned! After this senseless fuss, the wardrobes were moved upstairs, except one in the living room. The overnight storage capacity wasn't waterproof, so some boxes were wet because it rained at night. Poor experience.

Most HORRIBLE experience with Atlas Moving Systems. Use this service at your own risk! Most ANNOYING customer service. The salesman who sold us the service was a smooth t ... Read More Most HORRIBLE experience with Atlas Moving Systems. Use this service at your own risk! Most ANNOYING customer service. The salesman who sold us the service was a smooth talker and told us that we only need to call 5 days in advance to get our stuff delivered, and now at the time of delivery they are quoting it will take anytime between 2 to 22 days. They have missed our originally promised delivery date, and informed us that the truck is not coming after we repeatedly called them to ask on the day of the delivery as to when will the truck arrive. The customer service is not helpful at all. The rep. named 'Philip' won't hand over the phone to his manager, won't give the contact number of the driver, won't confirm the delivery date/ time. There is no way to escalate, they don't record any conversations for quality assurance/ training, and don't care for the customer at all. At this time all we can do is wait, hope and pray that our stuff arrives intact on the revised delivery date. If there was an option to give zero stars I would give zero to these guys.

The pickup was great, but now that they have my stuff and most of my money no one can tell me when I can expect to see my items! I've been asking for an update almost eve ... Read More The pickup was great, but now that they have my stuff and most of my money no one can tell me when I can expect to see my items! I've been asking for an update almost every day for about a week now and no one seems to know anything. I'll update my review if my items ever get delivered.

What a nightmare! I would never ever use this company again or recommend it to my friends. I feel we got robbed by these folks! There is a lot to talk about, but I will k ... Read More What a nightmare! I would never ever use this company again or recommend it to my friends. I feel we got robbed by these folks! There is a lot to talk about, but I will keep it short here: - The salesperson was really friendly, polite, and responsive, and that’s where they hook you up! Be aware!!! - They missed the delivery date twice. - I checked my inventory with the agent weekly by VIDEO CALL, but the driver lied to me that I had 100 cu.ft. extra during the pickup., but when I showed him the proof, he said then just give us some tips!!!! Liars! - They missed the delivery date twice, and customer service/ dispatch is just telling you we cannot do anything about it! - On the delivery date, no mover showed up to unload the stuff. - After back and forth with the customer service driver started unloading himself. - Believe it or not, after a few hours, I got involved and started unloading!!!!! - I had to help the driver to re-assemble the furniture, which at the end he left us with un-assembled stuff!!!!!!!! - They have charged me an extra $150 for long carry at the destination (from truck to doorstep); however, according to the driver is not even 70 feet – which must be included in the original estimate!!! Long story short, I read all the five stars reviews and decided to call them, but PLEASE, PLEASE, AND PLEASE GO SOMEWHERE ELSE and DO NOT GET FOOLED!!! I would give them 0 stars if I could!!! Bottom line, I paid more and also worked as a mover!!!!