Brite Star Moving & Storage LLC Reviews

Simply everything. They didn't show the first time scheduled. Finally got rescheduled. After a call from them saying I needed to pay more. I paid the $463.00 more. They a ... Read More Simply everything. They didn't show the first time scheduled. Finally got rescheduled. After a call from them saying I needed to pay more. I paid the $463.00 more. They arrive 3 hours late. They had a new contract to sign doubling their price yet again. The truck was not a moving truck but a box truck. No advertising loaded with another customers itemstaking up 3/4 of the truck. They wanted to take 1/2 my load, deliver the 3/4 full items. Touching my items 3 times. I said no thank you.

I had a positive experience with Brite Star Moving & Storage. The staff was friendly and organized, and my items arrive at my new place without any issues. ... Read More I had a positive experience with Brite Star Moving & Storage. The staff was friendly and organized, and my items arrive at my new place without any issues.

Moving with Brite Moving & Storage was straightforward and hassle-free. The team was professional and efficient, making the entire process less stressful. ... Read More Moving with Brite Moving & Storage was straightforward and hassle-free. The team was professional and efficient, making the entire process less stressful.

The movers went early and take great care of our items. Thank you to everyone. They surely did a great job! The movers went early and take great care of our items. Thank you to everyone. They surely did a great job!

If there was an option for negative rating, I would have picked that. They picked up my items a day late, they promised 7-9days delivery, 21 days later, there’s no upda ... Read More If there was an option for negative rating, I would have picked that. They picked up my items a day late, they promised 7-9days delivery, 21 days later, there’s no update and no delivery. They were very quick to collect an upfront payment to hold the booking, afterwards, customer service has been unreachable, they keep passing me from line to line with no concrete feedback. If you want to move cross country, stay away from Bright Star Moving and its affiliates.

This companies goes by many names including Broght star and brute star. These good reviews are a scam on here just like them. 3 weeks to deliver when promised 3 days. Dam ... Read More This companies goes by many names including Broght star and brute star. These good reviews are a scam on here just like them. 3 weeks to deliver when promised 3 days. Damaged and or destroyed many things including my mattresses. Charged double what quoted when no extra space was used. They use 365 moving on Texas as a contract and they are scams as well. Rude and belligerent workers Stay far away both these companies should be shut down

The staff's diligent efforts made my relocation seamless. Excellent coordination and communication throughout the process stood out. They exceeded my expectation, and I h ... Read More The staff's diligent efforts made my relocation seamless. Excellent coordination and communication throughout the process stood out. They exceeded my expectation, and I highly recommend their service.

Hired Bright Star Moving for a move from GA to NJ $1440.50. Pickup day arrived a hour late. Parked in front of Extra Space Storage, got on elevator, walked about 25-30 fe ... Read More Hired Bright Star Moving for a move from GA to NJ $1440.50. Pickup day arrived a hour late. Parked in front of Extra Space Storage, got on elevator, walked about 25-30 feet. Put my boxes inside their box to charge me for supplies of $300 then charged me a Long Haul Fee of $300. I cussed, hollered and screamed and said that I was not paying any additional money. Mover said wrapping was not in my contract and it was. These people are liars. DO NOT USE THIS COMPANY!!!

Movers showed up 13 hours late, then didn't finish until 11pm when the initial window was from 9-12. Then the items did not arrive for three weeks when they had told me i ... Read More Movers showed up 13 hours late, then didn't finish until 11pm when the initial window was from 9-12. Then the items did not arrive for three weeks when they had told me it would be 3-4 days, and we were missing our desk, and several boxes of sentimental items. When the movers arrived we discovered that we had to sign another contract with another smaller company. We were pressed for time and did not have a choice. We have called several times but neither Brite Star or 365 Movers have been able to help. We paid 2500 for this move and are still missing 1500 worth of items and have no direct person to call to solve this issue. We were sent to a claims website to make a claim where it could take up to 120 days to resolve. This was a terrible experience, do not work with these people, they are frauds.

Brite Star Moving & Storage had excellent consumer provider, and that they known as us the tomorrow to check how we were doing. Thank you very lousy lot, dears. They are ... Read More Brite Star Moving & Storage had excellent consumer provider, and that they known as us the tomorrow to check how we were doing. Thank you very lousy lot, dears. They are properly-run, properly-mannered, and professional. They were type, fast, and knowledgeable about preserving my furniture. Operating with them on my pass become a delight, and I'd rent them once more!